Sabata Moses Magashane
Bartender
Cape Town
Summary
Dynamic bartender with extensive experience at Bossa Good Times Bar, recognized for boosting beverage sales through creative mixology and exceptional customer service. Proven ability to develop loyal clientele and enhance guest experiences, while maintaining compliance with health regulations. Skilled in cash handling and team training, fostering a collaborative work environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bartender
Bossa Good Times Bar (Buhrein Estate)
09.2021 - Current
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Implemented sustainable practices, reducing waste by introducing reusable straws and biodegradable napkins.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
Bartender
Botany Gin Bar
12.2020 - 06.2021
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Obtained cash bank and stocked service bar to prepare for operation.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
Head Bartender
Bossa Good Times Bars
01.2019 - 12.2020
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Conducted regular staff meetings to discuss performance goals, share feedback, and foster teamwork among employees.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
- Collaborated with management to create seasonal cocktail menus, driving sales and offering fresh options for guests.
- Handled establishment social media accounts, increasing customer traffic and bolstering business.
- Trained Number new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Closed out cash register and prepared cashier report at close of business.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Educated staff on responsible alcohol serving practices; created a safe and enjoyable atmosphere for guests while reducing liability risks.
- Promoted special events through social media platforms, generating buzz around themed nights or guest appearances.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Implemented upselling strategies that boosted revenue without compromising guest experience or satisfaction.
- Streamlined bar operations through effective staff scheduling and task delegation, maximizing productivity during busy shifts.
- Evaluated bartender performance regularly using key metrics such as sales volume per hour or accuracy in drink preparation.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Networked within the local community to build relationships with other businesses and attract new clientele to the establishment.
- Assisted in event planning and execution, delivering memorable experiences for private parties and corporate functions.
- Addressed equipment malfunctions quickly by working closely with maintenance teams; ensured minimal downtime in bar operations.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Helped management plan and serve bar menu exceeding customer expectations.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Assisted with inventorying beverage stock and bar supplies.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Prepared garnishes by evenly slicing and pitting fruits.
- Upheld strict regulations for safe alcohol service and food safety.
- Built relationships with vendors to manage orders and negotiate costs.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Completed requisitions to maintain required stock par levels.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Obtained cash bank and stocked service bar to prepare for operation.
Bartender Supervisor
Bossa Good Times Bar
12.2017 - 08.2018
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Maintained up-to-date knowledge of industry trends, competitor offerings, and mixology techniques to continually improve overall operations.
- Boosted team morale through open communication channels, employee recognition initiatives, and team-building activities.
Bar Manager
1st Class Cape Town
06.2017 - 12.2017
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
Education
High School Diploma - Business Economics
Sterkspruit Senior Secondary School
Eastern Cape (sterkspruit)11.2015
Skills
Beverage preparation
Payment processing
Suggestive selling
Food service
Basic accounting
Menu memorization
Customer service
Food preparation
Food running
Cleanliness and hygiene
Classic cocktails
Handling difficult customers
Customer service expertise
Outgoing personality
Health codes compliance
Hospitality service expertise
Patience and tolerance
Strong multitasking
Cash register operation
Team player attitude
Preparing garnishes
Highly reliable
Responsible alcohol service
Professional appearance
Clear and effective communication
Ordering bar supplies
Inventory
Engaging personality
Fluency in language
Team training and development
Alcohol awareness
Changing beer kegs
Performance improvement
Creative mixology
Order management
Complex Problem-solving
Staff management
Service-oriented mindset
Salesmanship
Memory retention
Garnishing drinks
Dining room management
Sales expertise
Drink preparation techniques
Ordering procedures
ABC standards
Group reservations management
Conversant in language
New hire training
Aloha POS
Elegant food plating
Organizational growth
Glassware management
Safe serving practices
Safe service compliance
Liquor restocking
Bar restocking
Safe food handling procedures
Mixology
Recipe and menu memorization
Maintaining a clean bar
Proficient in mixology
Beverage supply orders
Multilingual in languages
Identification verification
Beer and wine recommendations
Menu design
Bar operations management
ABC regulations
Hospitality and accommodation
Excellent judgment
Cocktail list development
Marketing and sales experience
Bar service preparation
Wine and liquor expertise
Craft cocktail preparation
Outstanding customer service
Point of sale systems
Financial records oversight
Courteous
Able to stand number hours
Bar equipment use
Anticipating guest needs
Cash and credit transactions
Extensive wine portfolio
Fast learner
Honest and dependable
Time management abilities
Attention to detail
Problem-solving abilities
Multitasking
Teamwork and collaboration
Adaptability and flexibility
Team collaboration
Reliability
Responsible serving
Time management
Adaptability
Cocktail service
Multitasking Abilities
Certification
SAB DRAUGHT MASTER GUILD
Timeline
Bartender
Bossa Good Times Bar (Buhrein Estate)
09.2021 - Current
Bartender
Botany Gin Bar
12.2020 - 06.2021
SAB DRAUGHT MASTER GUILD
03-2019
Head Bartender
Bossa Good Times Bars
01.2019 - 12.2020
Bartender Supervisor
Bossa Good Times Bar
12.2017 - 08.2018
Bar Manager
1st Class Cape Town
06.2017 - 12.2017
High School Diploma - Business Economics
Sterkspruit Senior Secondary School