Sabashnee Singh

• Team Lead a group of individuals that perform the reconciliation function for the following clients Alexander Forbes , Nedgroup Investments, Boutique Collective Investments & M&G Investments (Former Prudential)
• Actively involved in helping resolve queries and escalations
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
• Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
• Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
• Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
• Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
• Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Built strong relationships with customers through positive attitude and attentive response.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
• Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
• I also play the role of a back-up across all my cients

• Perform all reconciliation process for the following clients

- Alexander Forbes

- M&G (Former Prudential)

• Ensure Asset / Liability matching at all times
• Reconciliation of client control accounts daily
• Reconciliation of all balance sheet accounts daily
• Follow-up on all outstanding recon items and queries
• Reconciliation of bank accounts vs cashbook using DARA/iCompare
• Compiling recon of Unallocated cash
• Preparation of weekly/monthly age analysis
• Living Annuity Trial balance (M&G)
• Audit Packs (Living annuity,Retirement Annuity,Pension,Provident for Alexander Forbes)

• Instructing all fund movements to the respective managing companies
• Handling all cashflows thereof
• Asset vs Liability unit recon (weekly)
• Loading and releasing of payments (CATS)
• Proactively resolving arising problems
• Fundbuildup & Transaction summary reconciliation
• Splitting transaction summary report into relevant tax categories
• Processing of all assets on Accpac
• Processing of all Withdrawals and Premiums
• Surrender and Annuity clearing account reconciliations

• Cashbook processing for 44 entities
• Creditors - Reconciling statements,processing invoices
• Debtors - Processing invoices and receipts
• Electronic Payments (CATS)
• General Ledger reconciliations
• Administering bank queries
• Audit preparations
• Assist with financial reporting

• Downloading of bank statements
• Cashbook processing for 40 pharmaceutical stores
• Creditors
• Debtors
• Electronic Payments (CATS/CASHFOCUS)

• Downloading of bank statements
• Cashbook Processing
• Bank Reconciliation
• Creditors
• Debtors
• Daily cashflows
• Electronic Payments (CASHFOCUS)