Saara Moss

KPA’s & Key Responsibilities

• Responsible for assisting and advising agents and customers with the purchasing of our travel & tour products.

• Promoting our products and services to our agents and potential customers.

• Maintaining the company’s strategic sales, marketing & reservations plan that expands our customer base in ensuring the continued growth and presence of the Hotspots2c Tours brand.

• Build and maintain efficient and professional relationships with all existing agents, new agents, clients and staff.

• Liaise with operations department with regards to tour popularity, viability & occupancy levels as well as activity & accommodation bookings and vehicle and guide availability.

• Assist, on a rotational basis, with after-hours operational phone and e-mail enquiries.

• Ensure the best possible customer service standards including telephone, email & digital communication etiquette when dealing with clients and agents.

• Assist in marketing related activities, presentations and networking events.

• Assist with the finance team with financial activities such as checking invoices and payments etc.

• Assisting in communicating with companies and individuals within Finland and Scandinavia, networking and managing relationships
• Arranging mining equipment and ensuring the logistics are handled in the correct manner so that the required equipment is packed and shipped timeously and correctly.
• Organizing events and meetings within Finland, planning flights, booking accommodation, setting up schedules, catering an managing itineraries;
• Translating where necessary, managing language barriers and taking minutes of meetings.

• Offered guided hikes, city tours and wine farm excursion in Cape Town
• Arranged shuttles, accommodation, photography and excursions such as paragliding, helicopter tours, shark cage diving etc.
• High interaction with people always ensuring had a friendly demeanor no matter who i was guiding.

• Reported to the Regional Manager fir Scandinavia for digital outsourcing services.
• Provided a professional customer service by telephone, email and online support to ensure all issues, queries and needs of customers were resolved.
• Engaged with customers requiring additional support and always ensured displayed patience and professional service.

• Managing the golf club, the restaurant an staff
• Organizing and planning golf games and events
• Taking care of VIP players, organizing transfers, hotel bookings, excisions and making sure that the Golf Club meets the needs of all individuals.