S I B A B A L W E N O M B O M B O
Monitoring Analyst
Randburg
Summary
I possess strong organizational skills, a diligent work ethic, and a sociable nature, all of which are complemented by my high motivation. These attributes empower me to effectively connect with individuals from diverse cultures, beliefs, and personalities. IT professional with strong foundation in providing exceptional technical support. Proven ability to manage and resolve variety of IT-related issues efficiently. Known for reliable team collaboration and adaptability to dynamic environments. Skills include troubleshooting, customer service, and technical knowledge.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
Work History
Fashion Consultant
TFG, The Foschini Group
Cape Town
01.2022 - 11.2022
- Assisted in merchandising store displays, resulting in a visually appealing shopping environment.
- Boosted sales revenue through effective upselling and cross-selling of fashion products.
- Developed lasting relationships with clients, leading to increased repeat business and loyalty.
- Merchandised store inventory in seasonal and brand displays.
IT Service Desk Analyst Intern
HCL Technologies
Johannesburg
03.2023 - Current
- 1st Line support for technical requests and incidents
- Logging of technical requests and incidents on Manage Engine Service Desk Plus
- Follow standard service desk procedures
- Administrator help desk software
- Redirect problems to correct resources
- Identify and escalate situations requiring urgent attention
- Track and route problems, request and document resolutions
Education
High School Diploma -
Rostec College
Johannesburg, South Africa 01.2014 - 12.2018
Some College (No Degree) - Information Technology
Richfield Institute of Technology
Kempton Park, South Africa 01.2019 - 12.2021
Skills
System monitoring
Network troubleshooting
Remote support
Incident management
Desktop support
Escalation management
LAN/WAN
Ticket support system management
Accomplishments
- Exceptional work ethic and dedication to delivering high-quality results
- Strong willingness to learn and adapt to new challenges
- Proven ability to push beyond comfort zones and strive for excellence
Successful Conversion from Intern to Full-Time Team Member.
Demonstrated Skills:
Earned the respect and trust of colleagues and supervisors, resulting in a permanent position within the team.
Timeline
IT Service Desk Analyst Intern
HCL Technologies
03.2023 - Current
Fashion Consultant
TFG, The Foschini Group
01.2022 - 11.2022
Some College (No Degree) - Information Technology
Richfield Institute of Technology
01.2019 - 12.2021
High School Diploma -
Rostec College
01.2014 - 12.2018
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