Rynhardt De Jongh

- LVA (Layered Voice Analyses)

- Learning skills and overviews with regards to investigation of all forms of Fraud

- Voice Layer Analysis

- Administration duties: capturing- and allocation of claims to analysists, report writing on final recommendations, feedback and communications with clients

- Desktop Examiner (1 June 2017 to 1 July 2018) Telephonic validations and finalisations of Non-motor and Motor claims, Commercial and Personal lines

- Validating the incident claimed for by means of telephonic interviewing of all witnesses involved

- Incident validations through Police confirmations

- Claimed items validations

- Provide thorough and timeous feedback to the relevant parties

- Managing the salvage process (both Motor & Non-motor)

- Negotiation of settlement

- Short terms Insurance Fraud-investigation

- Road Accident Fund-investigations

- Fraud investigations in the workplace

- Vehicle Theft Specialist (1 July 2018 to 31 January 2019)

- Daily, monthly, quarterly, target and Turnaround Time orientated (TAT); quantity of claims

- Exposed to a high-pressure environment

- Delivering exceptional customer service to the client and providing feedback to all relevant parties

- Detection of fraud and management of fraudulent indicators

- Review claim submissions and determine eligibility and level of coverage

- File claims, enter data, and update databases with current daily information

- Operating on the Codeplex-system as well as the BBM-system (Santam)

- Detection of fraud and management of fraudulent indicators

- Strong time management

- Understanding of the products and services offered by the business.

- Investigation of Motor- and Non-motor claims, both Personal and Commercial Lines

- Receipt of claim and making contact with client immediately to schedule an appointment for the assessment

- Preparation for the investigation

- Obtaining of information to conduct the investigation

- Meeting clients, processing a scene of a loss, processing a subject vehicle

- Obtaining supporting documentation timeously to finalise the claim

- Validation of evidence gathered

- Witness interviews

- Conducting previous insurance-enquiries

- Obtaining tracking trip-log reports as well as activation reports

- Travelling nationally to investigate claims

- Quantifying of total-loss vehicle claims (Mead and McGrouther)

- Quantifying of All Risk- and Contents claims

- Policy interpretation

- Excellent- and comprehensive report writing

- Meeting targets and deadline driven.

- As an advisor, I am part of a fast paced and target driven renewals team

- This role requires great communication skills, the ability to overcome customer objections and focus on customer satisfaction at the core of every decision

- I am supporting customers by offering them the best price and products for their needs and guidance

- The calls i receive can be a variety: they could include changes to existing policies, giving quotes, taking payments supporting customers in financial difficulty, handling complaints, and retaining customers that are looking to cancel with us seeing that the UK based insurance systems are different to SA

- All my current calls require active listening skills to understand the customers’ needs and my ability to adapt to what the customer probes me with

- Assisting customers and guiding them to a better option of a policy that fits their needs

- Most of my fellow colleagues are motor trained which they can only handle customers with normal vehicle polices

- I asked for additional training to be considered as a multi skilled advisor therefore I am handling different policies from motorcycle policies to commercial policies.

- Address customer queries and concerns, providing detailed information about the insurance products, benefits, and pricing.

- Use active listening to understand the customer's needs and match them with appropriate insurance solutions..

- Schedule follow-up calls or send emails to nurture leads that aren't ready to make an immediate decision.

- Engage customers in conversations to identify their specific insurance needs and preferences.

- Utilize needs analysis tools or scripts to gather necessary information and tailor insurance recommendations accordingly.

- Explain the features, benefits, and terms of short-term insurance policies to potential customers.

- Use persuasive communication techniques to demonstrate how the insurance policies meet customer needs.

- Provide comparisons between different policies and recommend the most suitable options.

- Generate insurance quotes based on customer information and preferences.

- Negotiate terms and pricing where applicable to close sales.

- Guide customers through the application process, ensuring all necessary documentation is completed accurately.

- Maintain accurate and up-to-date records of customer interactions, inquiries, and sales activities in CRM software.

- Document customer information, needs assessments, and policy details for future reference and follow-up.

- Identify opportunities to cross-sell additional insurance products or upsell higher coverage plans.

- Present relevant add-on products or higher-value policies that complement the customer's current needs.

- Track and report on daily sales performance, including the number of calls handled, leads generated, and policies sold.

- Review Financial News and Market Trends: Start the day by checking updates on financial news, stock markets, and economic trends to stay informed about factors that could impact clients' portfolios.

- Analyze Market Performance: Evaluate the performance of key indices, investment products, and news that could affect the long-term investment landscape.

- Social Media Engagement: Use platforms like LinkedIn to connect with potential clients, share insightful content, and build an online presence.

- Referrals: Reach out to existing clients for referrals. Offer incentives or simply remind them about the referral process.

- Initial Consultations: Meet with new prospects to understand their financial goals, needs, and concerns. This involves gathering information on income, assets, liabilities, and long-term objectives.

- Follow-Up Meetings: Conduct regular check-ins with existing clients to review their portfolios, discuss performance, and make adjustments based on changes in their financial situation or market conditions.

- Virtual or In-Person Meetings: Depending on the client’s preference, schedule in-person or virtual meetings to provide personalized advice.

- Create Personalized Financial Plans: Based on client discussions, develop comprehensive financial plans that align with their long-term goals, such as retirement, education funding, estate planning, or wealth management.

- Portfolio Allocation and Rebalancing: Assess clients’ portfolios and recommend rebalancing strategies to maintain alignment with their risk tolerance and investment objectives.

- Investment Research: Conduct research on new investment products, funds, or opportunities that might benefit clients. Stay updated on industry changes, new regulations, and emerging investment trends.

- Professional Development: Attend webinars, training sessions, or workshops to enhance skills and knowledge. This could include obtaining certifications or licenses relevant to financial planning and investment advising.

- Prepare Reports: Create detailed financial reports and presentations for client meetings, outlining portfolio performance and future strategy.

- Compliance and Legal: Ensure all client interactions, transactions, and recommendations comply with industry regulations and legal requirements.

- Personal Touch: Send personalized messages on special occasions like birthdays, anniversaries, or holidays to strengthen client relationships.