RYAN NATHAN MOSTERT

Ø Handling customer inquiries: Responding to customer inquiries regarding vacation rentals, availability, pricing, and any other questions they may have about the booking process

Ø Assisting with reservations: Helping customers find suitable vacation rental options based on their requirements, preferences, and budget. This involves checking availability, quoting prices, and making reservations on behalf of the customers.

Ø Managing bookings: Coordinating and managing bookings, including processing payments, sending confirmation emails, and ensuring all necessary documentation is provided to the customers.

Ø Providing customer support: Addressing any issues or concerns raised by customers before, during, or after their stay. This may involve coordinating with property owners or other stakeholders to resolve issues effectively.

Ø Ensuring customer satisfaction: Delivering exceptional customer service and going above and beyond to ensure customers have a positive experience. This may involve proactive communication, offering alternative options if necessary, or providing recommendations for local attractions, activities, or services.

Ø Keeping up-to-date with property information: Staying informed about vacation rental properties listed on Lekkeslaap, including their amenities, locations, and any updates or changes related to the properties.

Ø Adhering to company policies and procedures: Following Lekkeslaap's guidelines, policies, and procedures related to booking, cancellation, and refund processes.

Ø Collaborating with internal teams: Collaborating with other departments, such as sales, marketing, or property management, to provide seamless customer service and address any cross-functional requirements efficiently.

• Supervise print orders through all stages of production
• Plan the most efficient way to use machinery and staff
• Solve problems in the production process
• Help put together quotations for jobs
• Negotiate with suppliers and manger stock
• Look after new and existing clients

• Setup of two guest houses for use as AirBnB’s (Furnishing, stocking, decorating)
• Managing booking reservations through AirBnB and LekkeSlaap websites
• Checking-in/out of Guests
• Greeting Guests upon arrival and departure
• Taking inventory and replenish of all perishables/items of houses
• Assisting with all guest questions and queries

• Dealing with contacts and correspondence relating to any business dealings as requested by Employer,
• Dealing with contacts for purchases, dealing with banker queries, scheduling meetings and calendar notes
• Booking flights and accommodation for employer
• Filing, Purchases for office requirements,
• Emails and phone call screening
• Handling any personal or business-related tasks as requested by employer no matter how big or small
• Assisting Employers with all personal requests
• Dealing with accounts and services for all technical accounts (DSTV, Internet, Email domains)
• Electronic purchases
• Assisting with minor household maintenance where required,
• Personal and household purchases as required by employer
• Booking and ensuring all vehicle services are attended to
• Supervise maintenance and gardening as well as cleaning staff to ensure all work required is done to optimal expectations
• Ensuring all grocery and cleaning products are always fully stocked

• Handling customer inquiries: Responding to customer inquiries regarding vacation rentals, availability, pricing, and any other questions they may have about the booking process
• Assisting with reservations: Helping customers find suitable vacation rental options based on their requirements, preferences, and budget
• This involves checking availability, quoting prices, and making reservations on behalf of the customers
• Managing bookings: Coordinating and managing bookings, including processing payments, sending confirmation emails, and ensuring all necessary documentation is provided to the customers
• Providing customer support: Addressing any issues or concerns raised by customers before, during, or after their stay
• This may involve coordinating with property owners or other stakeholders to resolve issues effectively
• Maintaining accurate records: Updating and maintaining booking records, customer details, and any other relevant information in the Lekkeslaap booking system or database
• Ensuring customer satisfaction: Delivering exceptional customer service and going above and beyond to ensure customers have a positive experience
• This may involve proactive communication, offering alternative options if necessary, or providing recommendations for local attractions, activities, or services
• 7
• Keeping up-to-date with property information: Staying informed about vacation rental properties listed on Lekkeslaap, including their amenities, locations, and any updates or changes related to the properties
• 8
• Adhering to company policies and procedures: Following Lekkeslaap's guidelines, policies, and procedures related to booking, cancellation, and refund processes
• 9
• Collaborating with internal teams: Collaborating with other departments, such as sales, marketing, or property management, to provide seamless customer service and address any cross-functional requirements efficiently
• 10
• Continuous learning: Staying informed about the latest trends, industry updates, and changes in the vacation rental market to provide accurate and up-to-date information to customers., Reason for Leaving: Retrenched

• Selling of custom-built computers,
• Computer hardware and Software,
• Quotations,
• Cashier,
• Troubleshooting
• Customer relations,
• Running shop with day to day activities, Reason for Leaving: Company Shut Down
• Reference: No Contactable Reference

• Internet Café management
• Running of day to day Internet Café operations,
• Assisting clients with any troubles on the computers
• Managing Time sheets
• Reason for Leaving: New Job Offer (Better opportunity)

• Taking clients out on the paintball field and ensuring safety of players during duration of matches
• Selling of Paintball equipment, Reason for Leaving: New Job Offer (Better opportunity)
• Reference: 012 664 1790

• Walk-In and Sales
• Selling of Custom-built computers,
• Stock Controlling,
• Handling general client enquiries,
• Stock orders, Setting up meetings, general notes
• Minutes of meeting documentation
• Document typing,
• Running the office with day to day activities
• Filing, office stationary purchases,
• Arranging of courier services of items sold
• Customer Relations
• Office filing
• Stock Counting, and managing product stock levels, Reason for Leaving: Better opportunity to expand my skills

• Purchase and Maintenance of Desktop Computers and any I.T related hardware and software support, Reason for Leaving: New Job Offer (Better opportunity)