Summary
Overview
Work History
Education
Skills
Skillareas
Languages
Certification
Timeline
Generic

Ryan Spocter

Procurement & Support Administration
Cape Town

Summary

Results-driven procurement professional with expertise in identifying cost-savings opportunities, managing vendors and negotiating contracts. Proven track record of successful cost optimization and supplier performance management.

The goal is to find a position dedicated to a meaningful cause while ensuring job security and work/life balance. Seeking a role that offers competitive or intellectual challenges, the aim is to utilize leadership skills and an innovative mindset. Entrepreneurial and autonomous opportunities are also important, with a focus on expanding knowledge and experience within the business workplace. Ultimately, the aspiration is to become a champion in the role, contributing significantly to the company's success with honesty, reliability, and a strong drive to succeed.

Overview

9
9
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work History

Procurement & Support Administration

SDI SA (Pty) Ltd
Cape Town
6 2021 - Current
  • Develop client relationships and guide client employees on next steps
  • Maintained internal inventory of supplies and equipment.
  • Utilized procurement tools to manage quote process, invoicing, order entry and receiving.
  • 100% managed Schneider Electric Australia alone.
  • Guidance of Stakeholders on proper procurement process
  • Facilitate Procurement process to ensure correct and efficient transaction flow of internal orders
  • Resolved daily issues by handling invoice discrepancies, replacements for rejected materials and missed and late deliveries.
  • Ensure company controls are adhered to and facilitate defined system of transparency
  • client established criteria and policies are followed
  • Ensure that operational processes and program meets agreed upon customer expectations
  • Work with global delivery team in terms of reporting and client challenges
  • Effectively interface with internal stakeholders and procurement buyers
  • Meeting targets as per SLA & adherence to process Compliance
    Reporting

Customer Service Consultant

SA Commercial (Pty) Ltd / Old Mutual
Cape Town
11.2020 - 06.2021
  • Utilized CRM software to accurately track customer interactions, enabling quick access to relevant information during future calls.
  • Handled high call volumes while maintaining a courteous and professional demeanor.
  • Documented customer calls in full to minimize confusion in future calls and facilitate complete resolutions to individual issues.
  • Adapted communication style according to individual customer needs while remaining empathetic toward their concerns.

Western Cape Government Citizen Support

SA Commercial (Pty) Ltd / Western Cape Government
Cape Town
04.2020 - 11.2020
  • Provided guidance on available resources for financial assistance programs to eligible citizens in need.
  • Facilitated resolution of citizen complaints through thorough investigation and collaboration with relevant departments.
  • Liaised with other government agencies to coordinate services, ensuring seamless interaction for citizens across multiple departments.
  • Reduced wait times for citizens seeking assistance through effective appointment scheduling and time management skills.

Barber

Marco’s Man Cave
Cape Town
09.2018 - 02.2020
  • Styled hair according to customer preferences.
  • Consulted with clients to assess personal style preferences and unique needs.
  • Stayed up-to-date with current trends in men''s grooming by participating in industry events, conferences, and training sessions.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.

Service Consultant

Capitec Bank
Cape Town
01.2016 - 03.2018
  • Managed portfolio of clients, ensuring timely delivery of services and prompt resolution of any issues that arose.
  • Provided exceptional support to customers, resulting in significant decrease in complaint rates.
  • Processing of loans, profile updating and new profile creation.

Education

High School Diploma -

Zeekovlei High School
Cape Town, South Africa
01.2006 - 01.2011

Skills

Supplier Relationship Management

Price Negotiation

Administrative Support

Reliability

Professionalism

Performance Improvement

Microsoft Office

Excell

Excellent Communication

Administrative Support

Reliability

Strategic Sourcing

Demand forecasting

Skillareas

  • Procurement – source to pay
  • Customer Service
  • Client & Supplier management Administration
  • Budgeting
  • MS Office
  • Project Management
  • Reporting
  • Data-Capturing
  • Innovative
  • Creative Problem Solving
  • Effective Communicator

Languages

English
Afrikaans

Certification

Excel Certificate

Timeline

Excel Certificate

06-2023

Customer Service Consultant

SA Commercial (Pty) Ltd / Old Mutual
11.2020 - 06.2021

Western Cape Government Citizen Support

SA Commercial (Pty) Ltd / Western Cape Government
04.2020 - 11.2020

Barber

Marco’s Man Cave
09.2018 - 02.2020

Service Consultant

Capitec Bank
01.2016 - 03.2018

High School Diploma -

Zeekovlei High School
01.2006 - 01.2011

Procurement & Support Administration

SDI SA (Pty) Ltd
6 2021 - Current

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Ryan SpocterProcurement & Support Administration