Ryan Solomon
Regional Sales Manager
Craigavon,Gauteng
Summary
PERSONAL PROFILE
Forward-thinking and results-driven sales leader with more than 10 years of experience in partnership development, account management and channel building. Self-directed leader with talents in diversifying networks, product offerings and pricing strategies to drive growth with value-added solutions. Demonstrated accomplishment in transforming operations to align with market conditions and cement long-term company success. Leverage company strengths and balance resources to achieve ambitious targets. Proficient in counseling and coordinating sales teams to promote success and productivity. Results-oriented problem solver and skilled leader. Self-directed and motivational style.
Overview
15
15
years of professional experience
Work History
Regional Sales Manager
Gauteng
Johannesburg
02.2022 - 05.2023
- Brand 2 Consumer ( B2C Premium Drinks ) Gauteng
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships
- Executed successful promotional events and trade shows
- Evaluated costs against expected market price points and set structures to achieve profit targets
- Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts
- Conducted product demonstrations and presentations to potential clients to capture more sales
- Developed and managed budgets to confirm proper use of resources and maximize profitability
- Developed and maintained positive relationships with clients in assigned sales territories
- Executed successful marketing campaigns to generate new business and expand customer base
- Managed team of 7 regional sales representatives and consistently achieved high sales targets
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers
- Prepared sales presentations for clients showing success and credibility of products
- Managed accounts to retain existing relationships and grow share of business
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue
- Organized promotional events and interacted with community to increase sales volume
- Built relationships with customers and community to establish long-term business growth
- Finalized sales contracts with high-value customers
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation
- Generated detailed sales reports and forecasts to analyze performance and track progress
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients
- Effectively recruited and hired highly talented individuals bringing exceptional skills and expertise to sales team
- Developed sales strategy based on research of consumer buying trends and market conditions
- Attended industry conferences and trade-shows to stay up-to-date with market trends and customer needs
- Demonstrated products to show potential customers benefits and advantages and encourage purchases
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy
- Delivered recommendations to long-term accounts to promote brand awareness to key audience
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning
National Merchandising Manager
Brand 2 Consumer ( B2C Premium Drinks ) Gauteng
Johannesburg
01.2021 - 01.2022
- Created sales cycle plan to develop and service accounts through product marketing, prospecting, promotion, and merchandising for proper product visibility
- Organized meetings for up to 50 staff members to discuss upcoming promotions, key strategies, and tasks
- Established sales quotas and explained performance expectations in routine meetings to optimize sales and customer service
- Maintained point of sale (POS) system by inputting accurate inventory information
- Executed in-season pricing strategies, promotions, and markdowns to reach financial targets
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers
- Researched new vendors, acquired samples and negotiated merchandise deals
- Optimized store displays and appearance via strategic merchandising
- Analyzed trends and conducted research to determine seasonal merchandise direction
- Established monthly goals and communicated performance expectations during team meetings to optimize sales
- Interacted with customers to obtain feedback and drive satisfaction
- Serviced accounts using prospecting, product marketing, and merchandising techniques to enhance product awareness
- Coordinated and directed buying team, enforcing compliance with company standards
- Completed efficient store resets to prepare store for special promotions and seasonal updates
- Analyzed industry trends to develop relevant offerings
- Built positive relationships with vendors for consistent and reliable supply of products
- Maintained updated product knowledge to successfully educate and advise customers
- Collaborated with marketing team for prompt promotion of products
- Motivated and mentored merchandise team to achieve high performance and job satisfaction
- Developed and implemented successful strategies to increase sales and profits
- Monitored and evaluated supplier performance to verify quality of products and delivery times met company standards
Sales Representative
Brand 2 Consumer ( B2C Premium Drinks ) Gauteng
Johannesburg
10.2020 - 12.2020
- Trained and mentored new sales representatives
- Developed and delivered engaging sales presentations to convey product benefits
- Retained excellent client satisfaction ratings through outstanding service delivery
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions
- Utilized CRM software to manage customer accounts and track performance metrics
- Developed and implemented sales strategies to increase profits
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals
- Negotiated contracts with clients and developed relationships with key personnel
- Developed and implemented marketing plans to increase brand awareness and drive sales
- Managed customer accounts to secure customer satisfaction and repeat business
- Generated new leads through networking and attending industry events
- Used customer insights to develop innovative sales strategies to increase sales
- Collaborated with cross-functional teams to identify and address customer needs
- Met with customers to discuss and ascertain needs, tailor solutions and close deals
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads
- Built relationships with customers and community to promote long term business growth
- Achieved or exceeded company-defined sales quotas
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Developed and maintained strong working relationships with professionals within assigned territory
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends
- Set and achieved company defined sales goals
- Recorded accurate and efficient records in customer database
- Kept detailed records of daily activities through online customer database
- Negotiated prices, terms of sales and service agreements
- Drove store revenue by offering customers accessories and related purchases to complete selections
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing
- Contributed to event marketing, sales and brand promotion
- Monitored service after sale and implemented quick and effective problem resolutions
- Attended monthly sales meetings and quarterly sales trainings
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base
Sales Representative
Atlantic Seaboard On
Cape Town
01.2018 - 09.2020
- On / Off Trade Rep ( Brand 2 Consumer Cape Town )
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages
- Managed customer accounts to secure customer satisfaction and repeat business
- Used customer insights to develop innovative sales strategies to increase sales
- Negotiated contracts with clients and developed relationships with key personnel
- Developed and implemented sales strategies to increase profits
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations
- Built diverse and consistent sales portfolio
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions
- Built relationships with customers and community to promote long term business growth
- Drove store revenue by offering customers accessories and related purchases to complete selections
- Achieved or exceeded company-defined sales quotas
- Developed, maintained and utilized diverse client base
- Recorded accurate and efficient records in customer database
- Set and achieved company defined sales goals
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing
- Developed and maintained strong working relationships with professionals within assigned territory
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads
- Selected correct products based on customer needs, product specifications and applicable regulations
- Developed and implemented marketing plans to increase brand awareness and drive sales
- Trained and mentored new sales representatives
- Retained excellent client satisfaction ratings through outstanding service delivery
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions
- Generated new leads through networking and attending industry events
- Utilized CRM software to manage customer accounts and track performance metrics
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals
- Informed customers of promotions to increase sales productivity and volume
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
- Maintained current knowledge of evolving changes in marketplace
- Consulted with businesses to supply accurate product and service information
- Contributed to event marketing, sales and brand promotion
- Monitored service after sale and implemented quick and effective problem resolutions
- Met existing customers to review current services and expand sales opportunities
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Trained new employees on customer service, money handling and organizing strategies
- Contributed to team objectives in fast-paced environment
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base
Sales Representative
LJM Printing • Cape Town
Cape Town
02.2016 - 11.2017
- Developed and delivered engaging sales presentations to convey product benefits
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations
- Developed and implemented sales strategies to increase profits
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals
- Negotiated contracts with clients and developed relationships with key personnel
- Developed and implemented marketing plans to increase brand awareness and drive sales
- Managed customer accounts to secure customer satisfaction and repeat business
- Used customer insights to develop innovative sales strategies to increase sales
- Collaborated with cross-functional teams to identify and address customer needs
- Generated new leads through networking and attending industry events
- Met with customers to discuss and ascertain needs, tailor solutions and close deals
- Built relationships with customers and community to promote long term business growth
- Generated advertising brochure for vendor use
- Achieved or exceeded company-defined sales quotas
- Developed and maintained strong working relationships with professionals within assigned territory
- Recorded accurate and efficient records in customer database
- Negotiated prices, terms of sales and service agreements
New Business External Sales
Globeflight Worldwide Express
Cape Town
09.2014 - 01.2016
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory
- Built strong client rapport to establish diversified network of connections
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns
- Established new accounts through cold calling and personal visits to potential customers
- Contacted new and existing customers to discuss ways to meet needs through specific products and services
- Monitored competitor activities to maintain competitive advantage
- Collaborated with internal teams to fulfill orders and meet customer needs
- Utilized customer feedback to identify new product opportunities and market trends
- Negotiated terms and contracts with clients to maintain profitable sales
- Researched potential clients and markets to prepare for appointments
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients
- Proactively managed client correspondence and recorded tracking and communications
- Set up appointments with potential and current customers to promote new products and services
- Monitored weekly sales to write reports for senior leadership and streamline operational processes
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities
- Contacted customers and prospects to generate new business to achieve company growth goals
Customer Service Agent / Seasonal Team Lead
Amazon.com Services
Cape Town
07.2013 - 08.2014
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations
- Coached new team members on service techniques and provided scoring through quality assurance program
- Escalated issues to proper supervisors when standard processes were not effective
- Resolved customer service issues using company processes and policies and provided updates to customers
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers
- Checked status of orders and back-ordered products to coordinate efficient shipments
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem
- Trained and supervised team of customer service representatives in providing quality service to customers
- Conducted regular staff meetings to discuss customer service issues and potential solutions
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered product and service questions, suggesting other offerings to attract potential customers
- Evaluated customer service staff performance and provided constructive feedback
Retentions Specialist
Standard Bank Direct Life Insurance
Cape Town
03.2012 - 05.2013
- Interpreted clients' needs and introduced services to fit specific requirements
- Followed all company policies and procedures to deliver quality work
- Listened and responded to customer requests and forwarded necessary information to superiors
- Developed and implemented systems to track customer feedback and satisfaction
- Collaborated with internal departments to align marketing campaigns
- Educated staff on organizational mission and goals to help employees achieve success
- Evaluated customer needs and feedback to drive product and service improvements
- Developed effective improvement plans in alignment with goals and specifications
- Collected, arranged, and input information into database system
- Developed and updated tracking spreadsheets for process monitoring and reporting
- Optimized customer experience by delivering superior services and effectively troubleshooting issues
Client Service Specialist
Discovery Health Medical Scheme
Cape Town
01.2010 - 02.2012
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Provided knowledgeable service and support for all customer needs
- Maintained accurate record-keeping with proactive attention to client information updates
- Coordinated with operations staff to resolve service problems and boost client satisfaction
- Educated clients on account services and resolved client inquiries regarding statement information and account balances
- Offered personalized solutions to meet customer requirements and close sales
- Developed and implemented customer service policies and procedures to apply best practices and establish quality standards
- Utilized active listening skills to identify customer needs and provide appropriate solutions
- Collaborated with other departments to develop ways to increase customer satisfaction
- Responded to customer calls and emails to answer questions about products and services
- Trained and supervised junior customer service representatives on best practices to meet organization goals
Outbound Sales Consultant
Sanlam Direct
Cape Town
02.2009 - 11.2009
- Made 80 cold calls per day resulting in client base growth by 20%.
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints
- Recorded customer feedback and sales data to improve sales and customer experience
- Utilized innovative sales techniques to upsell products and services
- Developed favorable customer service relationships and built new, robust customer bases
- Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised
- Negotiated pricing and payment terms with customers when possible to close deals
- Utilized sales techniques to build customer interest and close sales
Personal Financial Advisor
Old Mutual
Cape Town
02.2008 - 01.2009
- Created debt management plans, spending plans and budgets to assist clients in meeting financial goals
- Evaluated financial reporting systems, accounting and collection procedures and investment activities to make recommendations for changes to procedures, operating systems, budgets and other financial control functions
- Monitored clients' accounts to determine changes to improve performance or accommodate life changes
- Advised clients on portfolio allocation and various investment types
- Initiated customer relationships through prospecting, lead utilization, local market and community involvement
- Performed quantitative analysis of financial investments to minimize risks
- Updated clients on changes in tax laws and other regulations affecting investments
- Devised comprehensive financial plans for clients to achieve short and long-term financial goals
- Researched current economic trends and investment opportunities to stay abreast of financial markets
- Educated clients on financial topics and best practices
- Educated clients on potential risks and rewards associated with various investments
- Provided specialized financial planning support for clients with diverse portfolios and individual needs
- Monitored and updated financial plans to comply with client goals
Education
Inhouse Management Program Brand 2 Consumer -
Brand 2 Consumer ( B2C Premium Drinks )
South Africa 06.2020 - 04.2023
International Chefs Diploma - Hos
Capsicum Culinary School
Cape Town South Africa 01.2008 - 02.2010
Sound Engineering - Sound Engineering
Cape Audio College
Cape Town South Africa 01.2007 - 12.2007
NQF Level 3 - Motor Mechanics
Athlone Technical College
Cape Town South Africa 01.1998 - 02.1999
Matric -
Oude Molen T.H.S
Cape Town South Africa 01.1992 - 11.1996
Skills
Communicationundefined
Timeline
Regional Sales Manager
Gauteng
02.2022 - 05.2023
National Merchandising Manager
Brand 2 Consumer ( B2C Premium Drinks ) Gauteng
01.2021 - 01.2022
Sales Representative
Brand 2 Consumer ( B2C Premium Drinks ) Gauteng
10.2020 - 12.2020
Inhouse Management Program Brand 2 Consumer -
Brand 2 Consumer ( B2C Premium Drinks )
06.2020 - 04.2023
Sales Representative
Atlantic Seaboard On
01.2018 - 09.2020
Sales Representative
LJM Printing • Cape Town
02.2016 - 11.2017
New Business External Sales
Globeflight Worldwide Express
09.2014 - 01.2016
Customer Service Agent / Seasonal Team Lead
Amazon.com Services
07.2013 - 08.2014
Retentions Specialist
Standard Bank Direct Life Insurance
03.2012 - 05.2013
Client Service Specialist
Discovery Health Medical Scheme
01.2010 - 02.2012
Outbound Sales Consultant
Sanlam Direct
02.2009 - 11.2009
Personal Financial Advisor
Old Mutual
02.2008 - 01.2009
International Chefs Diploma - Hos
Capsicum Culinary School
01.2008 - 02.2010
Sound Engineering - Sound Engineering
Cape Audio College
01.2007 - 12.2007
NQF Level 3 - Motor Mechanics
Athlone Technical College
01.1998 - 02.1999
Matric -
Oude Molen T.H.S
01.1992 - 11.1996
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