Ryan Lubbe
Ballito
Summary
With over 15 years of experience in the service industry, I have developed exceptional sales techniques and interpersonal skills. As a proven leader, I have successfully led sales teams and currently manage a sports club facility. Additionally, I have demonstrated my entrepreneurial spirit by starting and operating a successful car business. My drive to succeed extends beyond my professional life, as I am guided by strong moral principles and a deep understanding of others rooted in my faith. My family serves as my motivation to excel and provide them with a life they can be proud of. To maintain balance in life, I actively seek intellectual and physical challenges. As an experienced sales specialist/manager, I bring valuable skills to any business seeking growth opportunities.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
Work History
Club General Manager
Karibu Padel
12.2023 - Current
- Assessed market trends to maintain competitive pricing structures for memberships, services, and amenities.
- Collaborated with department heads to coordinate special events and tournaments, ensuring memorable experiences for participants.
- Increased club revenue by devising effective marketing strategies and promoting club events and offerings.
- Streamlined daily operations for improved efficiency, reducing costs and increasing overall profitability.
- Established a positive work culture that promoted teamwork and communication among staff members.
- Coordinated staff schedules to optimize resource allocation while maintaining exceptional service levels.
- Implemented financial controls to effectively manage budgets, minimize expenses, and maximize return on investment.
- Facilitated excellent customer service practices resulting in an increase of positive reviews from satisfied members.
- Promoted a safe environment through regular safety audits, addressing potential hazards before incidents occurred.
- Developed strong relationships with members, fostering a sense of community and loyalty to the club.
- Negotiated contracts with vendors for cost-effective supply procurement while maintaining quality standards.
- Launched successful membership drives that resulted in significant growth in new member acquisition.
- Managed staff recruitment, training, and performance evaluations to ensure a high-performing team.
- Championed health initiatives by introducing wellness programs focused on physical fitness and mental well-being of club members.
- Analyzed member feedback to identify areas of improvement and implement changes accordingly.
- Cultivated partnerships with local businesses and organizations for increased visibility within the community.
- Enhanced member satisfaction by implementing innovative programs and services tailored to individual needs.
- Raised club traffic and brand reach with innovative online promotions.
Regional Sales Manager
Paytech
07.2020 - 12.2023
- Implement quarterly sales strategies to drive revenue growth and achieve sales targets
- Develop and execute targeted marketing campaigns to grow brand presence within specialised industrial sectors
- Effectively promote and market products and services, enhancing their administration and customer experience
- Monitor and manage key performance indicators with sales and administration teams.
- Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
- Developed and maintained positive relationships with clients in assigned sales territories.
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
- Cultivated strong partnerships with distributors and retailers to increase product visibility and drive sales volume.
Personal Trainer
Virgin Active Kloof
01.2010 - 09.2017
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Increased client retention through consistent communication, motivation, and support.
- Expanded knowledge of industry trends by attending workshops and conferences, applying new techniques to client programs.
- Developed healthy eating meal plans for clients to provide holistic approach.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Maintained detailed records of all client interactions including progress notes, goal tracking updates allowing for easy assessment adjustments when needed.
- Conducted comprehensive fitness assessments, setting realistic goals for each client''s unique needs and abilities.
- Utilized social media platforms to promote personal training services, expanding client base.
- Collaborated with healthcare professionals to design safe and effective programs for clients with medical conditions.
Spa Director
International Cruise Liner
08.2008 - 06.2009
- Promoted a culture of respect, integrity, and sportsmanship among athletes, coaching staff, and administration.
- Boosted overall revenue by designing attractive seasonal packages and promotions.
- Enhanced guest satisfaction by implementing innovative spa treatments and services.
- Opened and closed spa according to standard procedures.
- Maintained strict compliance with health department regulations, passing all inspections seamlessly.
- Recruited, hired and trained all new employees.
- Promoted a culture of exceptional customer service among the spa team members.
- Coordinated staff schedules efficiently, ensuring appropriate coverage during peak hours while avoiding underutilization of personnel.
Personal Training Manager
Virgin Active Boksburg
01.2006 - 06.2008
- Streamlined personal training operations by implementing efficient scheduling systems and improving communication channels between trainers and clients.
- Increased gym membership retention through consistent follow-ups, progress tracking, and adjusting workout plans accordingly.
- Collaborated closely with other department managers to create cross-functional promotional events that attracted new clients to the facility.
- Organized educational seminars on various health-related topics for both staff members and clientele, fostering a well-informed community within the gym setting.
- Managed budgets for staffing expenses, staff education resources, marketing materials, equipment maintenance costs while maintaining profitability.
- Regularly updated personal training staff members on industry trends, new exercise techniques, and relevant research findings to ensure delivery of top-notch services.
- Recruited interviewed, hired, and onboarded new personal trainers by identifying individuals who demonstrated strong work ethic, passion for health and fitness, and excellent communication skills.
Education
B.S.c - Biokinetics
Rand Afrikaans University, Johannesburg
Johannesberg 01.2003 - 04.2006
Skills
Strong problem-solving
Analytical skills
Business management
Interpersonal Skills
Communication
Client relations
Collaboration
Leadership
Critical thinking
Attention to detail
Membership Growth
Hospitality Management
References
Available upon request
Languages
afrikaans
Bilingual or Proficient (C2)
Padle Player
Being a semi professional tennis player when i was in school, the transition to the fastest growing sport in the world has ignited my passion for this sport.
The incredible network of people i have met while being on this incredible journey has lead to incredible friendships and business connections.
Timeline
Club General Manager
Karibu Padel
12.2023 - Current
Regional Sales Manager
Paytech
07.2020 - 12.2023
Personal Trainer
Virgin Active Kloof
01.2010 - 09.2017
Spa Director
International Cruise Liner
08.2008 - 06.2009
Personal Training Manager
Virgin Active Boksburg
01.2006 - 06.2008
B.S.c - Biokinetics
Rand Afrikaans University, Johannesburg
01.2003 - 04.2006
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