Customer Sales Assistant
TFG, The Foschini Group
- Resolved customer complaints professionally, ensuring a positive outcome for all parties involved.
- Enhanced customer satisfaction by providing timely and accurate product information.
- Managed inventory and maintained an organized store environment, reducing stock discrepancies and enhancing visual appeal.
- Adapted quickly to new technology platforms for efficient management of CRM systems and point-of-sale software.
- Processed cash and credit transactions accurately, maintaining a balanced register at the end of each shift.
- Mentored new hires on company policies, products/services offerings, POS system navigation as well as effective selling methodologies.
- Utilized strong communication skills to effectively upsell relevant add-on products or services during transactions.
- Maintained up-to-date knowledge of products and services to better assist customers in their purchasing decisions.
- Assisted in the development of promotional strategies, increasing overall store revenue.