Ryan Hawell
Director Of Operations, Maritime
Miami
Summary
Accomplished Director of Operations with a proven track record at OneSpaWorld, adept in strategic planning and workforce planning. Excelled in driving revenue growth and operational efficiency, showcasing a blend of business management and interpersonal skills. Achieved significant performance improvements through effective leadership and quality assurance.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
Work History
Director of Operations
OneSpaWorld
07.2014 - Current
- Oversees daily operations across three cruise line brands including multiple modalities, ensuring seamless coordination and efficient execution of tasks.
- Drives annual revenue of over $40 million with growth of roughly 5% per annum through the identification of new market opportunities and the expansion of existing products/services offerings.
- Oversees successful implementation of operational strategies and policies to drive organizational growth and productivity for 23 individual shipboard spas.
- Achieves team goals through formalized training plans, coaching, and performance management for over 300 staff.
Managing Partner
B Logisitics
01.2010 - 05.2014
- Spearheaded successful client engagements resulting in new and repeat business of over 20 warehousing and distribution clients.
- Conducted regular performance reviews for staff members to ensure alignment with company goals and foster professional development.
- Built strong networks with key stakeholders both internally and externally to support business growth objectives.
- Optimized resource allocation, reducing operational costs while maintaining service quality standards.
- Managed complex logistical projects across 3 distribution hubs and 22 delivery trucks ensuring timely completion within budget constraints.
Sales and Revenue Supervisor
Steiner Leisure
03.2006 - 12.2009
- Evaluated monthly reports for more than 20 spa operations to identify trends or anomalies, allowing for proactive measures to be taken when needed.
- Served as a resource for over 300 team members by sharing knowledge of best practices in revenue management.
- Maintained strong working relationships with cross-functional teams, facilitating smooth communication regarding revenue-related matters.
- Developed training materials for new hires and experienced staff to help the increase sales performance of up to 30%.
Personal Trainer
Steiner Leisure
01.2004 - 04.2006
- Enhanced gym member satisfaction by providing one-on-one consultations and group training sessions.
- Enhanced clients' understanding of fitness principles and techniques through educational workshops and seminars for up 100 guests at a time.
- Increased overall gym revenue through effective upselling of personal training packages and nutritional supplements.
Education
Bachelor of Science - Sports Science
Stellenbosch University
South Africa 01.1999 - 12.2002
Skills
Strategic planning and execution
Business management
Performance analysis
Operations management
Workforce planning
Quality assurance
Performance improvement
Hiring and onboarding
Budget control
Timeline
Director of Operations
OneSpaWorld
07.2014 - Current
Managing Partner
B Logisitics
01.2010 - 05.2014
Sales and Revenue Supervisor
Steiner Leisure
03.2006 - 12.2009
Personal Trainer
Steiner Leisure
01.2004 - 04.2006
Bachelor of Science - Sports Science
Stellenbosch University
01.1999 - 12.2002
Similar Profiles
Gemma F. BaileyGemma F. Bailey
Manager, Risk Management at OneSpaWorldManager, Risk Management at OneSpaWorld
Cherise van DeventerCherise van Deventer
Spa Manager at OneSpaWorldSpa Manager at OneSpaWorld
Naadu Martin EstherNaadu Martin Esther
Medispa Nurse at OnespaWorldMedispa Nurse at OnespaWorld