Ryan Dickson

Knowledgeable Fraud Risk Manager equipped with strategic planning and program leadership, abilities honed in Retail & Gaming (Gambling) industry environments. Holds extensive network in both industries. Establishes strong successful processes and digital solutions to mitigate fraud risk at each level. Establishes clear procedures for assessments, prevention and containment. Familiar with regulatory requirements to maintain strict controls.

• Current since 01/2023, Betting and Risk Manager, Developing and maintaining robust processes and control systems to mitigate risks associated with iBranch operations. Responsibilities include overseeing the development of standardized Standard Operating Procedures (SOPs), reporting daily operational progress to management, creating exception reports to identify anomalies in the betting system, and compiling monthly and quarterly reports for distribution to management and the Risk Committee. Additionally, the role involves ensuring project scoping, resource allocation, and deadline adherence, as well as evaluating the adequacy and effectiveness of internal controls. Collaboration with development and operational teams to test integrations and new products is essential, along with leading a strong control environment by addressing challenges and gaps promptly. People management aspects include approval and maintenance of roles, performance management, talent retention, and succession planning. Compliance, risk management, and quality assurance are emphasized, with responsibilities including legal agreements, policy enforcement, risk assessments, and promoting a culture of compliance and ethics. The role also involves managing supplier relationships, sourcing new products, and achieving short, medium, and long-term goals for growth and new market penetration.
• 07/2014, 12/2022, Fraud Supervisor, MRP Money, Retail, Durban, South Africa, Medical Aid, Pension Fund, Cell phone, Data Card and Car Allowance., 1. Fraud Prevention Analysis
• Researches and analyses customer accounts for possible cases of fraud and to prevent future fraud and illegal activities and transactions.
• Networking and liaising with other local and countrywide fraud breaking networks.
• Identifies valid or fraudulent transactions.
• Analyses investigation reports.
• Coordinates the investigation process to ensure that a complete and thorough investigation is completed.
• Approves the outcome of the investigation and fraud write offs.
• Ensures the preparation and maintains appropriate reports of fraudulent and illegal activities and transactions for customer’s accounts
• Ensures that logs are prepared on fraudulent transactions and maintains these logs.
• Completes an analysis of the logs to track and trend fraudulent activities.
• Make recommendations based on the analysis. 2. Training
• Conducts training on how to investigate various types of fraud.
• Provide training to call centre staff on how identify fraudulent documents. 3. Fraud Risk Management
• Identifies areas that need increased security procedures or new software to protect customer accounts.
• Participates in developing investigative practices for the company and industry.
• Follows and ensures standards, practices for fraud control, management to minimise fraud exposure and loss. Reason for Wanting to Leave Enhancement of career
• 08/2008, Internal Compliance Supervisor, Liquid Capital, Financial, Durban, South Africa, Medical Aid, Pension Fund, Cell phone, Data Card and Company car., The Job involves the ongoing monitoring of compliance procedures and controls, together with the development/enhancement thereof. I primarily am on the road conducting dealership compliance audits, investigations and related training. Operational Compliance, completion of monthly dealership compliance reviews/audits. Completion of Quarterly Audits. Complaints management and Special Investigations. Perform special investigations as required based on Monthly audit results. Follow up on problematic areas identified during Quarterly Audits. Assist regional Finance and Insurance Managers in complaint resolution/investigations. Legislative Analysis and consulting Involvement in region specific rollouts for special compliance related projects. Identification of business improvement opportunities. Training and Accreditation Management, conduct monthly training sessions. Basic compliance training, sales system training, product accreditation training and refresher training during Audits. Reason for Wanting to Leave Enhancement of career
• 05/2007, Surveillance Compliance Auditor, Meropa Casino, Safety, Security, Polokwane, Limpopo, South Africa, Medical Aid, Pension Fund, Guest Services: Audit guest disputes; Investigate incidents; Ensure feedback on all queries. Health & Safety: Report / follow-up on unsafe situations; Report abandoned children; Report underage gaming; Investigation of suspicious activity. Administration: Update monthly reports; Compile various statistics for Head Office / Management / Gaming Board; Update dockets; Registering dockets / evidence / tapes; Maintain records of all incidents; Update machine seal changes; Auditing / issuing / returning Casino playing cards. Surveillance: Audit tape change; Audit evidence & tape storage; Conduct tape reviews; Draw & reviews various CMS reports; Identify and report on risk areas; Monitor various aspects of the operation when needed; Audit access control, any other additional duties required by Surveillance Management. Investigations: Report on any individual suspected of being involved in any criminal activity; conduct interviews and obtain statements; Enforce policies and procedures; Give evidence in disciplinary / court / CCMA; Investigate variances; Audit dockets / cameras / interface checks / audio checks / alarm checks / VCR checks / Tape quality / Title checks. Compliance Audit: Audit smart card transaction / non-redeemable credits / MVG points / Target reports / Jackpot verifications / Table opening / Access control / all areas specified in the ICS and as per NWGB / Compliance related procedures. Liaison: Liase with various departments / units / LGB and SAPS. Human Resources: Charge disciplinary cases; Ensure compliance to procedures; Training
• 08/2004, Online Systems Investigator, Sun International (Sibaya Casino), Hospitality & Restaurant, Umhlanga Rocks, KwaZulu Natal, South Africa, Medical Aid, Pension Fund, UIF, 1. Investigation - smart card adjustments, payouts, exception reports, bill validator variances, and count variances 2. Risk assessment 3. Auditing of casino's internal departments 4. Report compilation and presentation
• 01/2003, Guest Service Attendant (Slots), Sun International (Sugar Mill Casino), Hospitality & Restaurant, Mount Edgecombe, KwaZulu Natal, South Africa, Medical Aid, Pension Fund, 1. Maintain set service levels on slots gaming floor. 2. Payment of slot shots and maintenance of slot machines. 3. Customer liaison 4. Database management
• 03/2001, Trainee Manger, News Cafe (Sugar mill), Hospitality & Restaurant, Mt Edgecombe, South Africa, Medical Aid, Pension Fund, Ensure set service levels are maintained by all staff. Assisting in stock takes and stock control.

• Date of Birth: 01/01/1983
• Nationality: South Africa