Ryan Damons
IT Manager
Rouxville, Johannesburg
Summary
A knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
13
13
years of professional experience
2
2
Languages
Work History
IT Manager
BAC Care
05.2022 - Current
- Manages vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Collaborates with other departments to help meet IT needs and properly integrate and secure systems.
- Coordinates IT operations activities to deliver smooth flow of daily business needs.
- Oversee IT department operations and training.
- Communicates with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Demonstrates familiarity with latest hardware, software and networking technology.
- Interacts and negotiates with vendors, outsourcers and contractors to secure products and services.
- Build, repair and install computer-related hardware based on deployment procedures.
- Coordinates technical training and personal development classes for staff members.
- Updates customers and senior leaders on progress and roadblocks.
- Manages client service level agreements.
Data Centre Services Engineer
Storex SA
Johannesburg
5 2012 - 09.2018
- Responsible for all client and SLA repairs
- Customer Onsite support
- Onsite IBM Tape Drive repairs
- HP Tape Drive repairs
- Windows Server 2003 and 2008
- Symantec Backup exec configuration
- Tape Drive configuration and diagnostics
- IBM POS repairs
- Low level Electronic repairs
- IBM X-Series support and implementation
- HP Storage Tape/Disk support and repairs
- Firmware and Disk Volumes configuration
- Remote support ( When necessary )
- Training of new staff on Desktop, laptop and Storage repairs.
- Improved team productivity by providing technical guidance and mentoring junior engineers
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines
- Developed positive working relationships with stakeholders to effectively coordinate work activities
Lenovo Desktop Technician
Partserve Channel Support
01.2012 - 04.2012
- Laptop technician
- Software installation
- Lenovo laptop repairs
- Lenovo desktop repairs
- Lenovo All-in-one unit repairs
- Onsite technical support.
Education
Certification - XFusion Storage
XFusion
Johannesburg, South Africa 04.2001 -
Certification - XFusion Server
Xfusion
Johannesburg, South Africa 04.2001 -
Certification - AIX Certification
IBM
South Africa 04.2001 -
HP Storage Certification - Information Technology
Storex SA
Johannesburg, South AfricaIBM X series certification - Information Technology
Storex SA
Johannesburg, South AfricaComptia A+ and N+ Certification - Information Technology
Boston College (Pinetown)
Durban, South Africa 12.2011 - 12.2011
N2 Electrical engineering Certificate -
College of Cape Town (Pinelands Campus)
Skills
Analytical
Strategic thinker
Support/Storage Engineer
Advanced computer expertise
Creative
Versatile problem solving
Systems: IBM Storage/Tape and Disk systems
HP Storage/Tape and Disk Systems
Lenovo Laptop and Desktop Repairs
Retail POS repairs
Low level Electronics repairs
Software: Windows OS
Microsoft Office
IBM Diagnostic software
HP Diagnostic software
System Troubleshooting
Problem-solving abilities
Teamwork and Collaboration
Personal Information
Date of Birth: 02/04/86
References
- Storex SA, Martin van der Westhuizen, 079 514 8848
- Partserve, Billy Mohammed, 061 123 0044
Timeline
IT Manager
BAC Care
05.2022 - Current
Lenovo Desktop Technician
Partserve Channel Support
01.2012 - 04.2012
Comptia A+ and N+ Certification - Information Technology
Boston College (Pinetown)
12.2011 - 12.2011
Certification - XFusion Storage
XFusion
04.2001 -
Certification - XFusion Server
Xfusion
04.2001 -
Certification - AIX Certification
IBM
04.2001 -
Data Centre Services Engineer
Storex SA
5 2012 - 09.2018
HP Storage Certification - Information Technology
Storex SA
IBM X series certification - Information Technology
Storex SA
N2 Electrical engineering Certificate -
College of Cape Town (Pinelands Campus)
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