Ryan Cane
Johannesburg
Summary
Customer Success Manager at DMX Africa, responsible for leading initiatives to build strong client relationships and ensure smooth integration of technology solutions. Background in technical presales and client engagement, acting as a trusted advisor to address client needs, driving satisfaction and retention. Experience as a Digital Pre-Sales Manager, skilled in simplifying technical concepts for effective training and presentations. Collaborates with sales and support teams to help clients achieve business goals using software solutions, with a focus on industry best practices and a customer-centric approach.
Overview
19
19
years of professional experience
Work History
CUSTOMER SUCCESS MANAGER
DMX Africa
Johannesburg
6 2024 - Current
- Ensured seamless product training and integration support.
- Educated clients effectively on products and services.
- Developed and maintained strong, long-term client relationships, serving as a trusted advisor.
- Proactively addressed potential issues and identified opportunities for improvement.
- Drove client success initiatives to ensure high levels of satisfaction and retention.
- Provided insights and recommendations based on industry best practices.
Assisted clients in developing strategies to leverage solutions for their business objectives. - Collaborated closely with Sales and Support teams to ensure a seamless client experience.
- Arranged and conducted all customer demos for products averaging around 20 demos per month.
- Managed and delivered all customer proofs of concept (POCs) for products.
DIGITAL PRE-SALES MANAGER
DMX Africa
Johannesburg
08.2013 - 06.2024
- Attended client site visits with sales executives.
- Supported sales executives in deals involving technical and operational solutions.
- Provided technical and after-sales support for digital signage installations.
- Oversaw software implementation.
- Negotiated pricing with suppliers.
- Established credibility with clients through subject matter expertise, enhancing trust and partnerships.
- Conducted market research to identify new business opportunities and strengthen competitive positioning.
- Supported post-sales efforts by fostering long-term relationships and repeat business.
- Created tailored solution proposals addressing customer-specific challenges.
- Evaluated customer feedback to improve pre-sales processes and client satisfaction.
- Collaborated with sales teams to craft strategies for complex deals, boosting revenue.
- Built relationships to establish long-term business growth.
- Managed accounts to retain and expand business relationships.
- Demonstrated products to highlight benefits and encourage purchases.
- Enhanced customer satisfaction by delivering tailored pre-sales presentations and demonstrations.
PRE-SALES SECURITY SERVICES CONSULTANT
NetXactics
Johannesburg
03.2009 - 07.2013
- Providing telephonic and onsite support to clients using Sophos and Maas360
- Planning and implementing projects
- Conducting software proof of concepts at potential clients
- Providing training to all customers utilising Sophos Security Software
- Conducting Pre-Sales technical presentations to all potential prospects.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
IT MANAGER
Institute for International Research
Johannesburg
01.2006 - 02.2009
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Oversaw IT department operations and training.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Leading skilled IT team in providing exceptional technical support, fostering collaborative environments that promoted professional growth.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Improved network efficiency by implementing new server configurations and optimizing system operations.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
- Oversaw daily performance of computer systems and immediately responded to any critical issues keeping networks up and running.
- Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
Education
MCSE Certificate -
A+ Certification Certificate - undefined
Diploma in Electronic Engineering (N1 – N6) - undefined
Matric Certificate -
04.2001 - 04.1993
CCNA Certificate - undefined
GoldMine Consultant and HEAT Consultant Certificate - undefined
Common Knowledge (CRM Package) - undefined
Delegation & Motivation for New Managers - undefined
Salesforce Administration Course - undefined
Managing IT Projects Certificate - undefined
Finance for Non-Financial Managers - undefined
Project Leadership, Management and Communication Certificate - undefined
Skills
Microsoft Office 365
Additional Information
Additional information required will be provided upon request.
References
References to be given on request.
Accomplishments
- Collaborated with team of [5] in closing a high valued sale as well as project managed the installation of a 12m Digital Signage Transparent Advertising Display for the Mall of Africa in Johannesburg.
- Collaborated with suppliers in the successful implementation of a Digital Signage Showroom for customers.
- Deployment of a Low-Cost Wireless Networking Solution to enable customers to have complete connectivity off their own networks.
- Research of Battery Powered Operated Displays
Timeline
DIGITAL PRE-SALES MANAGER - DMX Africa
08.2013 - 06.2024
PRE-SALES SECURITY SERVICES CONSULTANT - NetXactics
03.2009 - 07.2013
IT MANAGER - Institute for International Research
01.2006 - 02.2009
King David High School - Matric Certificate,
04.2001 - 04.1993
Damelin College - MCSE Certificate,
Damelin College - A+ Certification Certificate,
Johannesburg Technikon - Diploma in Electronic Engineering (N1 – N6),
Torque-IT - CCNA Certificate,
FrontRange Solutions - GoldMine Consultant and HEAT Consultant Certificate,
Deloitte I-Intelligence - Common Knowledge (CRM Package),
Institute for International Research - Delegation & Motivation for New Managers,
Institute for International Research - Salesforce Administration Course,
ESI International - Managing IT Projects Certificate,
Institute for International Research - Finance for Non-Financial Managers,
ESI International - Project Leadership, Management and Communication Certificate,
CUSTOMER SUCCESS MANAGER - DMX Africa
6 2024 - Current
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