Ryan Aspeling
Lean Six Sigma Black Belt
Johannesburg,Gauteng
Summary
Accomplished Lean Six Sigma Black Belt and Senior Operations Manager at Genpact, spearheaded significant process improvements and operational efficiencies. Leveraging expertise in Lean Six Sigma methodologies and exceptional leadership skills, driven projects that resulted in enhanced productivity and stakeholder satisfaction, achieving notable cost savings and fostering a culture of continuous improvement.
Overview
9
9
years of professional experience
4
4
Certifications
Work History
Lean Six Sigma Black Belt
Genpact
Woodmead, Johannesburg
11.2023 - Current
- Led process improvement efforts, applying Lean Six Sigma methodologies for enhanced efficiency across various projects.
- Implemented process improvements based on Lean Six Sigma methodologies, resulting in reduced waste and increased efficiency.
- Promoted a culture of continuous improvement through the implementation of Lean Six Sigma methodologies in daily operations.
- Oversaw the successful implementation of Lean Six Sigma methodologies, resulting in improved operational performance across multiple departments.
- Utilized Lean Six Sigma methodologies for continuous process improvement initiatives.
- Leveraged Lean Six Sigma expertise to reduce waste and enhance productivity.
- Achieved significant cost savings with the implementation of Lean Six Sigma methodologies.
Service Delivery Lead
Genpact
Woodmead, Johannesburg
08.2022 - 10.2023
- Served as the primary point of contact for clients, addressing concerns promptly and professionally.
- Ensured compliance with industry standards and regulations through rigorous quality control measures.
- Implemented new technologies to automate repetitive tasks, increasing overall productivity.
- Analyzed performance metrics to identify areas for improvement and implement corrective actions.
- Reduced costs by optimizing resource utilization and eliminating redundancies in the service delivery process.
- Managed a diverse team of professionals, ensuring high-quality service delivery for all projects.
- Led cross-functional teams to deliver complex projects on time and within budget constraints.
- Created reports, presentations and other materials for executive staff.
- Built and managed processes for tracking and monitoring department performance.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Senior Operations Manager
Genpact
Woodmead, Johannesburg
11.2021 - 07.2022
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Implemented data-driven decision making to inform business strategies and drive operational excellence.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
- Oversaw workforce management planning, volume predictions and capacity planning.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Prepared documents for internal and external audits.
- Spearheaded process improvements to reduce errors and increase overall quality in operations management.
- Developed comprehensive risk management plans to mitigate potential threats to organizational stability and growth.
- Procured contracting arrangements with sub-contractors and service providers.
- Allocated resources to planned programs according to business objectives.
- Oversaw staff and sub-contractor performance review assessments.
- Reduced costs for increased profitability by optimizing resource allocation and eliminating redundant tasks.
Project Lead
Coca-Cola Beverages South Africa
Johannesburg
07.2017 - 10.2021
- Partnered with project team members to identify and quickly address problems.
- Implemented best practices in documentation management systems that improved efficiency, accessibility, and security of project-related information.
- Collaborated with cross-functional teams to ensure seamless integration of various project components.
- Produced quality standards, checklists, report templates, and processes.
- Updated customers and senior leaders on progress and roadblocks.
- Increased stakeholder engagement by conducting regular status updates and addressing concerns proactively.
- Optimized resource utilization by accurately forecasting project needs and allocating resources accordingly throughout the project lifecycle.
- Enhanced client satisfaction by consistently delivering high-quality projects within budget and on schedule.
- Saved costs on multiple projects by identifying opportunities for process improvement and implementing cost-effective solutions.
- Planned, executed, and controlled assigned projects, ensuring work performed complied with contractual requirements.
- Maintained quality assurance standards while managing large-scale projects, resulting in significant reductions in defects and rework.
Sales Team Leader
Coca-Cola Beverages South Africa
Johannesburg
03.2017 - 06.2017
- Boosted sales performance by implementing effective team training and coaching strategies.
- Mentored junior team members to develop their skills and advance their careers with the company.
- Managed a high-performing sales team, consistently achieving and surpassing set targets.
Key Account Manager
ABI Bottling
Johannesburg
06.2016 - 02.2017
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Built and maintained strong client relationships to drive business growth.
- Developed and delivered presentations to key customers to position products and services.
Marketing Manager
Takis
Johannesburg
01.2015 - 05.2016
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Utilized market trends and target audience statistics to effectively and appropriately market products.
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Conducted thorough competitor analysis to stay ahead of industry trends and maintain a competitive edge in the market space.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
Education
Advanced Certificate - Business Administration And Management
Henley Business School
South Africa 04.2001 -
Higher Certificate - Project Management
University of Pretoria
South Africa 04.2001 -
Hons B.comm - Business Management
North-West University
South Africa 04.2001 -
B.comm - Sports Management
North-West University
South Africa 04.2001 -
Skills
- Lean Six Sigma Methodologies
Root Cause Analysis
Leadership skills
Process Improvement
Decision-Making
Excellent Communication
Problem-Solving
Knowledge of Lean Six Sigma processes
Lean Six Sigma Methodologies
Affiliations
Golden Key Society (GKS)
Certification
[Lean], [Genpact] - [2022]
Timeline
Lean Six Sigma Black Belt
Genpact
11.2023 - Current
Service Delivery Lead
Genpact
08.2022 - 10.2023
Senior Operations Manager
Genpact
11.2021 - 07.2022
Project Lead
Coca-Cola Beverages South Africa
07.2017 - 10.2021
Sales Team Leader
Coca-Cola Beverages South Africa
03.2017 - 06.2017
Key Account Manager
ABI Bottling
06.2016 - 02.2017
Marketing Manager
Takis
01.2015 - 05.2016
Advanced Certificate - Business Administration And Management
Henley Business School
04.2001 -
Higher Certificate - Project Management
University of Pretoria
04.2001 -
Hons B.comm - Business Management
North-West University
04.2001 -
B.comm - Sports Management
North-West University
04.2001 -