Ryan Ash
Junior Network Engineer
Benoni
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills.
Enjoy learning new skills to improve myself to become the best tool for the environment I am working in.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Regional Project Manager
Gigawave
Johannesburg
2022.12 - Current
- Implemented performance tracking systems to monitor progress and drive accountability among team members.
- Established strategic partnerships with external organizations that resulted in mutually beneficial outcomes for both parties involved in the projects'' implementation.
- Balanced competing priorities effectively, successfully managing multiple projects simultaneously within tight deadlines and budget constraints.
- Evaluated vendor proposals, negotiating contracts that maximized value while minimizing costs for the organization.
- Conducted regular status updates with key stakeholders to maintain transparency and ensure alignment on project goals.
- Developed comprehensive documentation for all fiber optic installations, facilitating efficient maintenance and future upgrades.
- Reduced troubleshooting time with accurate identification and repair of fiber optic faults.
- Conducted regular maintenance checks on routers, switches, and other essential networking equipment to ensure optimal performance.
- Developed comprehensive documentation of network topology, device configurations, and standard operating procedures for reference purposes.
- Evaluated emerging technologies and recommended solutions based on their potential impact on business processes and objectives.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Developed comprehensive documentation for equipment maintenance procedures, increasing efficiency among technicians.
- Cultivated productive working relationships with colleagues from diverse backgrounds, fostering effective teamwork within the organization.
- Optimized system performance through thorough testing, analysis, and adjustments as needed.
- Implemented cost-saving measures by identifying opportunities for process improvements and resource optimization.
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Technician
Gigawave
Johannesburg
2022.03 - Current
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Developed comprehensive documentation for equipment maintenance procedures, increasing efficiency among technicians.
- Cultivated productive working relationships with colleagues from diverse backgrounds, fostering effective teamwork within the organization.
- Optimized system performance through thorough testing, analysis, and adjustments as needed.
- Implemented cost-saving measures by identifying opportunities for process improvements and resource optimization.
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Salesperson
Gigawave
Johannesburg
2020.12 - Current
- Implemented effective sales strategies to maximize revenue generation.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Implemented ongoing feedback loops between the sales department and senior leadership in order to facilitate organizational growth opportunities based on real-time results from front-line employees.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
Technical Support Agent
EvoNet
Johannesburg
2019.01 - 2020.03
- Supported new team members during their onboarding process, sharing best practices and tools for success in the role.
- Conducted remote desktop sessions to assist clients in resolving technical problems swiftly.
- Educated customers on product features and usage, fostering a positive relationship between the company and its clients.
- Improved customer satisfaction by providing timely and efficient technical support to clients.
- Diagnosed system errors with meticulous attention to detail, ensuring accurate solutions were provided.
- Analyzed data from resolved tickets to identify patterns or recurring issues requiring further investigation or preventative measures.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Configured hardware, devices, and software to set up work stations for employees.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Achieved high levels of customer retention by building strong relationships through excellent communication skills and empathy.
Technical Support Agent
Crystal Web
Johannesburg
2016.01 - 2019.12
- Supported new team members during their onboarding process, sharing best practices and tools for success in the role.
- Conducted remote desktop sessions to assist clients in resolving technical problems swiftly.
- Educated customers on product features and usage, fostering a positive relationship between the company and its clients.
- Improved customer satisfaction by providing timely and efficient technical support to clients.
- Diagnosed system errors with meticulous attention to detail, ensuring accurate solutions were provided.
- Analyzed data from resolved tickets to identify patterns or recurring issues requiring further investigation or preventative measures.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Configured hardware, devices, and software to set up work stations for employees.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Achieved high levels of customer retention by building strong relationships through excellent communication skills and empathy.
Sales Supervisor
Factory Racing
Johannesburg
2013.01 - 2015.12
- Streamlined sales processes through the introduction of efficient systems and tools, optimizing resource allocation.
- Maintained comprehensive knowledge of industry trends, competitor activity, and emerging technologies to inform strategic decisionmaking.
- Coordinated promotional events to showcase product offerings effectively, attracting new customers to the brand.
- Achieved sales targets consistently through regular monitoring of performance and adjusting strategies accordingly.
Education
MTCMA - Mikrotik
Scoop Distribution (Pty) Ltd
Unit 4, CDE Premium Park, 362 Roan Cres, Corporate 2023.05 - 2023.05
High School Diploma -
Hoërskool Mara's Viljoen
Cradock St, Alberante, Alberton, 1449 2008.01 - 2012.12
Skills
Scope Definition
Cost Analysis
Scope Definition
Customer Engagement
Network configuration
Hardware Installation
Wireless Networking
Network Troubleshooting
Network Topologies
Remote Access Solutions
Technical Troubleshooting
Equipment Configuration
Timeline
MTCMA - Mikrotik
Scoop Distribution (Pty) Ltd
2023.05 - 2023.05
Regional Project Manager
Gigawave
2022.12 - Current
Technician
Gigawave
2022.03 - Current
Salesperson
Gigawave
2020.12 - Current
Technical Support Agent
EvoNet
2019.01 - 2020.03
Technical Support Agent
Crystal Web
2016.01 - 2019.12
Sales Supervisor
Factory Racing
2013.01 - 2015.12
High School Diploma -
Hoërskool Mara's Viljoen
2008.01 - 2012.12