Summary
Overview
Work History
Education
Skills
Software
Interests
Reading novels
Timeline
AdministrativeAssistant
Ryan Arendse

Ryan Arendse

Risk And KYC Specialist
Cape Town

Summary

Proven KYC Specialist at Digisoutsource (Betway Super Group), adept in document verification and fraud prevention, showcasing exceptional attention to detail and problem-solving abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Experienced with verification processes, ensuring compliance and accuracy in various settings. Utilizes strong analytical skills to maintain high standards of data integrity. Knowledge of quality assurance practices and regulatory requirements.

Overview

19
19
years of professional experience

Work History

Verification Specialist

Digisoutsource Betway Super Group
01.2020 - 09.2024
  • Maintained a high level of professionalism when interacting with external parties during the verification process.
  • Verified client information by analysing existing evidence on file.
  • Participated in regular performance reviews, using constructive feedback as an opportunity for growth and development within my role as a Verification Specialist.
  • Upheld company reputation for integrity by consistently applying ethical standards during all stages of the verification process.
  • Reduced errors in documentation by thoroughly cross-checking data against established parameters.
  • Demonstrated excellent attention to detail while handling sensitive client information, ensuring confidentiality at all times.
  • Consistently met or exceeded company targets for verification completion rates, contributing to the overall success of the team.
  • Adhered to strict deadlines for completing verifications, ensuring prompt delivery of results to clients.
  • Applied problem-solving skills when faced with challenges or discrepancies during the verification process, seeking guidance from supervisors when needed.
  • Enhanced data accuracy by meticulously reviewing and verifying information from various sources.
  • Assisted clients in meeting compliance requirements by providing accurate and timely verification results.
  • Prioritized workload efficiently, managing multiple cases simultaneously without compromising on quality or accuracy.
  • Increased efficiency of the verification team through diligent collaboration and clear communication with colleagues.
  • Contributed to a positive work environment by actively participating in training sessions and sharing knowledge with team members.
  • Identified potential areas for improvement within the verification process, proposing solutions that increased overall productivity.
  • Streamlined the verification process by creating detailed checklists and guidelines to ensure consistency.
  • Updated patient records with accurate, current insurance policy information.
  • Posted payments to accounts and maintained records.
  • Verified client information by analyzing existing evidence on file.
  • Provided clear explanations of complex processes to clients, ensuring their understanding and satisfaction with our services.
  • Maintained accurate records of all verifications performed, ensuring easy access and retrieval when required by audit or management review.

Risk Analyst

Digisoutsource Betway Super Group
01.2018 - 01.2020
  • Detected fraudulent activities by conducting thorough investigations and analysing transactional data.
  • Reviewed customer accounts for unusual activity or patterns indicative of potential fraud risks, flagging concerns for further investigation.
  • Leveraged statistical models to identify high-risk transactions, optimizing resources towards areas requiring enhanced scrutiny.
  • Collaborated with cross-functional teams to develop comprehensive fraud prevention plans.
  • Reduced fraud instances by implementing advanced data analysis techniques and monitoring patterns.
  • Maintained up-to-date knowledge on industry best practices, incorporating relevant information into existing procedures as needed.
  • Enhanced risk management strategies for increased company security and reduced financial losses.
  • Implemented process improvements that resulted in cost savings while maintaining strong anti-fraud measures throughout the organization.
  • Produced detailed reports of fraud investigations and presented findings to senior management.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Performed risk assessments to determine level of fraud risk and prioritize investigations.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Reviewed transactions and receipts to identify any suspicious activity.
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
  • Ensured adherence to regulatory requirements by conducting regular reviews of policies, procedures, and controls related to risk management practices within the organization.
  • Investigated allegations to check validity and recommend actions to minimize risk.
  • Improved decision-making processes by providing insightful recommendations based on thorough risk analysis.
  • Supported business continuity planning efforts by conducting risk assessments for critical processes, identifying areas of vulnerability and recommending appropriate mitigation measures.
  • Streamlined risk reporting procedures for improved communication with stakeholders and senior management.

Customer Service Host

Digisoutsource Betway Super Group
01.2016 - 01.2018
  • Established rapport with clients by delivering exceptional service tailored to individual preferences and needs.
  • Increased overall sales by offering targeted upsells and cross-sells based on customer needs assessment.
  • Maintained a high level of product knowledge to confidently answer inquiries and make informed recommendations.
  • Actively participated in ongoing professional development opportunities aimed at refining skillsets relevant to the role.
  • Supported fellow team members during peak periods, providing additional resources for handling high-call volumes effectively without compromising service quality standards.
  • Collaborated with team members to provide seamless support, ensuring a cohesive customer experience.
  • Enhanced customer satisfaction by efficiently addressing and resolving concerns in a timely manner.
  • Reduced wait times by effectively managing call and chat queues and prioritizing urgent requests.
  • Seamlessly adapted to changing business needs or priorities while remaining poised under pressure.
  • Assisted customers in navigating online platforms for optimal user experiences, leading to increased engagement levels across digital channels.
  • Managed customer accounts efficiently, keeping accurate records and facilitating timely transactions or updates as needed.
  • Built relationships with customers and community to promote long term business growth.
  • Informed customers of promotions to increase sales productivity and volume.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanour.

Customer Service Representative

The Broadband Warehouse Vodacom Franchise
01.2006 - 01.2011
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered prompt service to prioritize customer needs.
  • Promptly responded to inquiries and requests from prospective customers.

Education

High School Diploma -

Zwaanswyk High School
Cape Town, South Africa
04.2001 -

Skills

Software

Learning Python

Interests

Python

Reading novels

I love reading Crime related novels by the renowned author James Patterson.

Timeline

Verification Specialist

Digisoutsource Betway Super Group
01.2020 - 09.2024

Risk Analyst

Digisoutsource Betway Super Group
01.2018 - 01.2020

Customer Service Host

Digisoutsource Betway Super Group
01.2016 - 01.2018

Customer Service Representative

The Broadband Warehouse Vodacom Franchise
01.2006 - 01.2011

High School Diploma -

Zwaanswyk High School
04.2001 -

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Ryan ArendseRisk And KYC Specialist