Microsoft Office
Ruwayda Williams
Administrative Professional
Johannesburg ,Gauteng
Summary
Experienced professional seeking a challenging position to leverage extensive experience and foster professional growth. Strong ability to develop global customer solutions through thought leadership and integrity. Exceptional interpersonal, oral, and written communication skills. Thrives independently and collaboratively. Outgoing personality. Objective is to become a highly valued asset within the organization.
Overview
15
15
years of professional experience
24
24
years of post-secondary education
Work History
Legal Secretary/ Personal Assistant to Director
Majavu Inc. Attorneys
05.2018 - 01.2020
- Welcome guests and act as first point of contact; answering, Screening calls and directing inquiries; Ensure smooth operations in the director’s office and provide high level administrative support to the Director; Handling of confidential information; Produce information by transcribing, Formatting, editing, copying and coordinating case preparation; Review, verify and route correspondence; Drafting reports, letters, pleadings, motions and legal documents ensuring accuracy and adherence to legal standards; Schedule and manage couriers; Prepare monthly expense reports; Maintain attorney calendar by planning and scheduling meetings, consultations, conferences, teleconferences and travel arrangements; Tracking case progress and managing information flow within the team; Manage software systems and databases to track legal activities, case progress including case updates, deadlines, recording and monitoring court appearance dates; Represent attorney by communicating with clients, third parties and external organizations and obtaining information; Documenting and inputting attorney billable time and reimbursable expenses on Legal Interact; Tracking payments and preparing invoices, ensuring timely processing and accurate financial record keeping; Develop and maintain efficient filing system for client files, legal documents and correspondence ensuring accurate and organized record keeping; Attending and recording meeting discussions and taking accurate minutes; Maintain office supplies by checking stocks and purchasing office supplies; Ensure operation of office equipment is working effectively by completing preventive maintenance requirements
- Reason for Leaving: Retrenchment (COVID-19)
- Employment reference: Mr
- Zola Majavu –0824115348, Mr
- Walter Jele – 072779815
Account Manager
Urban Nation Advertising
09.2014 - 09.2016
- Manage a portfolio of accounts and develop new business with existing clients by proposing and sharing new ideas; Understanding client objectives and communicating effectively with client’s to meet their needs, anticipating challenges and provide personalized solutions; Build, nurture and maintain good client relationships, resolve client issues and concerns and manage client expectations by providing above and beyond service; Implementing strategies to achieve client objectives, revenue targets and identifying major industry trends to make helpful recommendations; Attend all meetings, training, workshops, conferences etc.; Planning, executing, tracking projects, manage client budgets effectively and generating quotations and budget costings; Booking of shopping malls, venues and follow up on booking status; Do recces and site inspections, making sure that the plugs are working and the promotional court can accommodate our stand and it’s elements; Brief design team on creatives ensuring that correct vector logos and pantones are used; Source and order promoter uniform, stand elements and promotional gifts; Communicate and liaise with suppliers to ensure that artwork, quantities and orders are correct to ensure timeous delivery; Create and manage promotion calendar and share with clients and relevant stakeholders, including team members and promoter managers; Identifying, booking and confirmation of Speakers, Emcees, Presenters and Entertainers, including logistics, management and travel and accommodation arrangements if any; Enquire and liaise with media agencies to purchase radio airtime, booking of radio show host DJ’s, outside broadcasts and sending voice clips of the advertisements; Signing of supplier contracts and send payment schedule to the Finance department for payment to ensure that promotions run smoothly and exceed client’s expectations; Brief and identify suitable promoters and facilitating promoter training; Schedule and communicate with couriers; Monitor the planning progress on Asana by ticking off items on the checklist; Oversee company’s fleet, manage maintenance schedules and ensuring that all vehicles and trailers are roadworthy and safe to drive; Check all electronic devices and ensure it is in good working order; Check and test sound systems and cameras; Create and update promoter and promoter manager’s work and payment schedules; Prepare weekly reports with customer feedback and for client to track progress of the campaign; Make travel and accommodation bookings when required; Filing and maintain client files; Renewal of license discs, paying outstanding traffic fines, ensure tracking systems are working; Dispatch vehicles with it’s log book to manage fuel consumption and costs; Planning driver’s routes, monitor driver safety and behavior; Keep electronic records of petrol and credit cards usage and prepare a recon of expenses; Order and purchasing of office supplies and refreshments; Asset inventory management
- Reason for Leaving: Retrenchment
- Employment reference: Mr
- Khotso Kholopane – 073 332 7594
Events Coordinator
Urban Nation Advertising
09.2013 - 01.2014
- Plan, execute and manage promotions, brand activations and events; Study briefs from clients, focusing on the main objectives, identifying target markets and brainstorm with team members; Design draft presentations to share marketing ideas and strategies including a project plan (calendar, proposed venues, visual elements, floor plan, budget and costings) and mock-up design of the stand for client’s approval; Prepare master project plan with venue selection, logistics, contracts, permits, insurance etc.; Upload project plan, assign and delegate tasks to team members via Asana for tracking progress; Addressing potential problems that may arise and planning for potential scenarios that could impact the integrity of the promotion/event; Booking of shopping malls, venues and follow up on booking status; Do recces and site inspections, making sure that the plugs are working and the promotional court can accommodate our stand and it's elements; Brief design team on creatives ensuring that correct vector logos and pantones are used; Source and order promoter uniform, stand elements and promotional gifts; Communicate and liaise with suppliers to ensure that artwork, quantities and orders are correct to ensure timeous delivery; Create and manage promotion calendar and share with clients and relevant stakeholders, including team members and promoter managers; Identifying, booking and confirmation of Speakers, Emcees, Presenters and Entertainers, including logistics, management and travel and accommodation arrangements if any; Enquire and liaise with media agencies to purchase radio airtime, booking of radio show host DJ’s, outside broadcasts and sending voice clips of the advertisements; Signing of supplier contracts and send payment schedule to the Finance department for payment to ensure that promotions run smoothly and exceed client’s expectations; Brief and identify suitable promoters and facilitating promoter training; Monitor the planning progress on Asana by ticking off items on the checklist; Oversee company’s fleet, manage maintenance schedules and ensuring that all vehicles and trailers are roadworthy and safe to drive; Check all electronic devices and ensure it is in good working order; Check and test sound systems and cameras; Assist the support team in the warehouse by loading stand elements and all other equipment, as per the checklist into the vans; Create and update promoter and promoter manager’s work and payment schedules; Prepare weekly reports with customer feedback and for client to track progress of the campaign; Make travel and accommodation bookings when required; Booking and managing car rentals; Renewal of license discs, paying outstanding traffic fines, ensure tracking systems are working; Dispatch vehicles with it’s log book to manage fuel consumption and costs; Planning driver’s routes, monitor driver safety and behavior; Keep electronic records of petrol and credit cards usage and prepare a recon of expenses, including manager’s expenses; Order and purchasing of office supplies and refreshments; Filing and maintain client files; Asset inventory management and general office duties
- Reason for Leaving: Temporary assignment
Front Office Agent / Call Centre (Customer Services)
University of Johannesburg
03.2010 - 07.2011
- Providing proactive face to face and telephonic customer focused, efficient HR general advice and support service to employees; Provide appropriate and relevant information to employees on general HR matters, with no comebacks in line with relevant policies and procedures; Refer and escalate pending queries to the relevant HRO if not resolved at this level; Perform Call Centre duties as per schedule (rotation basis); Administer and log all calls, walk-ins and incoming documents using the HEAT logging system; Identify recurring needs based on analysis and suggest possible interventions to be actioned by the HR Business Partner team consultant; Inform the HR Business Partner team where appropriate, and act as a back-up to the HR Administrator role in the absence of the incumbent; Provide performance data and reports highlighting trends on HR queries and identify challenges or areas of concern; Identify potential risks in Front Office department and escalate to management; perform ad hoc duties as when required
- Reason for leaving: Better Prospects
- Employment reference: Milton Nyamadzawo -011 559 4069
Human Resources Administrator
University of Johannesburg
11.2007 - 02.2010
- Apply knowledge of administration functions in Human Resources; Capturing biographical and salary information of new permanent and temporary employees on Oracle system; Capture leave applications and timesheets for temporary and contract staff; Dealing with salary and leave queries and providing accurate and appropriate information to employees; Assist with recruitment process - Screen CV’s, shortlist candidates, arrange and confirm interviews and assist with feedback sessions, arrange induction for new employees and compile new employee packs; Type and post new appointment and contract letters; Process internal transfers and terminations; Dealing with employee leave and salary queries and logging all queries on HEAT logging system; Ensure accuracy and complete work before deadlines; Accurate filing and managing employee files
Education
Grade 12 (Matric) - undefined
Klipspruit West Secondary
University of Johannesburg - Human Resources Management
University of Johannesburg
01.2010 - Current
Skills
Discretion and Integrity
Active Listening
Verbal and Written Communication
Computer Skills
Customer Service
Interpersonal
Leadership
Management
Problem Solving
Time Management
Transferable Skills
Documentation Handling
Meeting Planning
Supply Management
Telephone Skills
Resilient
Proactive
High level of accuracy
Attention to detail
Multitask
Prioritize tasks
Adaptable
Shorttermandtemporaryemployment
- PFK Electronics, Human Resources Administrator / Receptionist, Temporary employment
- La-Farge South Africa, Human Resources Administrator / Receptionist, Temporary employment
- NEPAD Science and Technology, PA / Secretary to Directors, Temporary employment
- SILICA, Receptionist, Temporary employment
- MWEB Business, Sales Administrator, Temporary employment
- Universal Property Professionals, Receptionist, Temporary employment
- University of Johannesburg, Data Capturer, Temporary employment
- Raborifi R Inc. Attorneys, Secretary / PA / Receptionist, Temporary
- Meldane Property Valuation Services, Receptionist / Typist / Administration Assistant, Retrenchment
- Direct Channel Marketing, Call Centre Agent (Telesales), Temporary employment
- Nedbank Limited, Legal Typist (Home Loans), Temporary employment
- Sizanani Advisory Services, Call Centre Agent / Data Capturer, Temporary employment
- Mutual & Federal Insurance, Secretary, Pension Fund Scheme dissolved
- Commercial Union Insurance, Human Resources Administration Assistant, Company merged
Educationaldetails
Klipspruit West Secondary, Grade 12 (Matric), 12/2000, University of Johannesburg, Human Resources Management, Incomplete (2010), One-day Telephone Etiquette training, 2010, One-day World Class Customer Service course, 2010, Legal Secretary course, 2018, Introduction to Receptionist, 2024, Health and Safety, 2024, Introduction - Office Administration, 2024, Fundamentals of Tourism and Hospitality, 2024, Digital Marketing, 2024, Call Centre Agent, 2024, Data Entry, 2024
Software
Microsoft 365
GroupWise
Outlook
Internet Explorer
Oracle
SAP Intermediate
Heat
Legal Interact
Asana
Dropbox
Cisco
NTE
Timeline
Legal Secretary/ Personal Assistant to Director
Majavu Inc. Attorneys
05.2018 - 01.2020
Account Manager
Urban Nation Advertising
09.2014 - 09.2016
Events Coordinator
Urban Nation Advertising
09.2013 - 01.2014
Front Office Agent / Call Centre (Customer Services)
University of Johannesburg
03.2010 - 07.2011
University of Johannesburg - Human Resources Management
University of Johannesburg
01.2010 - Current
Human Resources Administrator
University of Johannesburg
11.2007 - 02.2010
Grade 12 (Matric) - undefined
Klipspruit West Secondary