Ruth Mujinga Kabeya
Johannesburg,Gauteng
Summary
I am a knowledgeable customer service management professional successful at improving team productivity, reducing escalated calls and increasing customer satisfaction scores. Proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organised with team-orientated mentality and dedication to customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Amazon
Johannesburg
06.2022 - Current
- I am trained in both retail and Heavy Bulky services. Worked in Heavy Bulky for a combined period of 11 months split.
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Maintained outstanding customer relationships by going the extra mile to assist with needs and revolve queries.
- Provided excellent customer support and guidance while dealing with complex complaints, offering an empathetic approach to maintain loyal customer relationships.
- Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat.
- Responded to customer emails, letters and phone calls within company's communication targets.
- Provided an extensive background on product specifications, usability, prices and other details when requested by customers.
- Upheld privacy and security requirements established by national legislation.
- Employed knowledge of latest company policies, escalating critical issues and monitoring queries in line with best practices.
Office Administrator
Pierre Chem Group (Pty) Ltd
Johannesburg, South Africa
12.2018 - 01.2022
- Coordinated weekly meetings and appointments.
- Managed office correspondence efficiently and timely, including emails, phone calls, and mail.
- Answered department emails within target timeframes to meet company communication targets.
- Monitored company expenses, scrutinising areas for possible cost cuts.
- Anticipated low office inventory levels, proactively ordering stock to maximise accessibility.
- Trained and mentored junior administrative team members in procedures.
- Sat in on meetings, hearings, and conferences to document activities.
- Prepared contract drafts, purchase orders, and business correspondence for team.
- Petty cash management
- Arranged supplies and spaces for staff meetings and trips.
Education
Diploma - Human Resource Management
Damelin College
Johannesburg, South AfricaNQF level 4 Business Administration - Office Administration
PC Training and Business college
Certificate of Higher Education - Health and safety representation
Medical Education Center
Skills
- Strong communication skills
- Typing speed 70 wpm
- Active listening
- Complaint resolution
- Empathy display
- Conflict management
- Service-Oriented mindset
- Telephone etiquette
- Email handling
- Live chat operations
- Tact and diplomacy
- Positivity under pressure
- Resilience to stress
- Emotional intelligence
Certification
- Code 10 Drivers license
Languages
English, French
Timeline
Customer Service Associate
Amazon
06.2022 - Current
Office Administrator
Pierre Chem Group (Pty) Ltd
12.2018 - 01.2022
Diploma - Human Resource Management
Damelin College
NQF level 4 Business Administration - Office Administration
PC Training and Business college
Certificate of Higher Education - Health and safety representation
Medical Education Center
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