Ruth Marry Maakie
Branch Manager
Polokwane
Summary
Experienced and results-driven Branch Manager with a proven track record of achieving sales targets, developing high-performing teams, and implementing strategic initiatives to drive business growth and improve operational efficiency.
Overview
24
24
years of professional experience
2
2
Languages
Work History
Branch Manager
Builders Warehouse
01.2022 - Current
- Led branch operations and sales team, exceeding sales targets by 20% in 2022.
- Implemented innovative marketing strategies to increase customer engagement and drive sales.
- Managed inventory and merchandising with a focus on maximizing sales and minimizing shrinkage.
- Collaborated with regional management to align branch goals with corporate objectives.
Sales Manager
Builders Warehouse
01.2022 - 06.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Trade Manager
Builders Warehouse
01.2020 - 01.2022
- Developed and implemented comprehensive trade strategies to expand market share globally.
- Negotiated profitable contracts with international partners to increase product distribution.
- Analyzed market trends to identify and capitalize on new business opportunities.
- Managed cross-functional teams to ensure seamless execution of trade initiatives.
Customer Experience Manager
Builders Warehouse
01.2012 - 01.2020
- Led cross-functional teams to improve customer satisfaction by above 90%.
- Implemented new customer feedback system to enhance product offerings.
- Provided customer service training resulting in increased positive reviews.
- Managed customer communication channels to ensure timely and effective responses.
Receiving Manager
Builders Warehouse
01.2010 - 01.2012
- Oversaw inbound shipments, checked accuracy, and organized warehouse for efficient distribution.
- Managed inventory levels, coordinated with vendors, and resolved delivery discrepancies promptly.
- Trained staff on receiving procedures, safety protocols, and proper handling of materials.
- Utilized inventory management software to track shipments, monitor stock levels, and generate reports.
Receiving Department Manager
Builders Warehouse
01.2009 - 2010
- Managed daily operations of receiving department, ensuring timely and accurate processing.
- Led team of staff, providing training, guidance, and support to meet department goals.
- Implemented efficient inventory control measures to reduce errors and improve productivity.
- Collaborated with cross-functional teams to streamline processes and enhance overall department performance.
Banking Clerk
Builders Warehouse
01.2005 - 01.2007
- Processed customer transactions accurately and efficiently to maintain high levels of satisfaction.
- Maintained strict adherence to bank policies and procedures to ensure regulatory compliance.
- Assisted customers with account inquiries and problem resolution to provide excellent customer service.
- Managed daily balancing of cash drawers and prepared reports for accounting purposes.
Cashier
Builders Warehouse
01.2004 - 01.2005
- Efficiently processed customer transactions, maintained cash drawer accuracy.
- Provided excellent customer service, handled inquiries and resolved issues.
- Demonstrated strong communication skills in a fast-paced retail environment.
- Collaborated with team members to achieve store sales goals and targets.
Data Processor
FNB
01.2002 - 01.2004
- Proficient in handling large datasets and performing data cleansing and manipulation tasks.
- Skilled in using Excel, SQL, and other data processing tools for analysis.
- Experience collaborating with cross-functional teams to extract insights and generate reports.
Education
Certificate: NQF5 - Introduction to Retail Management
University of Johannesburg
Johannesburg01-2016
National Certificate: NQF 4 - Wholesale and Retail Operations Supervision
WRSETA
Johannesburg01-2013
Certificate - Retail Management Finance
Strategem
Johannesburg01-2013
Bachelor of Commerce - BACHELOR OF COMMERCE IN BUSINESS ADMINISTRATION
MANCOSA
REMOTELY / ONLINE 04.2001 -
Skills
Leadership
Team Building
Financial Management
Customer Service
Problem Solving
Strategic Planning
Sales Management
Communication
Employee Development
Organizational Skills
Accomplishments
- Achieved positive PBIT since we opened a newly Build Builders Store which I am currently managing and my team was rewarded with an incentive.
- I developed three staff members and they got promoted within six months of opening to higher managerial positions.
Timeline
Sales Manager
Builders Warehouse
01.2022 - 06.2023
Branch Manager
Builders Warehouse
01.2022 - Current
Trade Manager
Builders Warehouse
01.2020 - 01.2022
Customer Experience Manager
Builders Warehouse
01.2012 - 01.2020
Receiving Manager
Builders Warehouse
01.2010 - 01.2012
Receiving Department Manager
Builders Warehouse
01.2009 - 2010
Banking Clerk
Builders Warehouse
01.2005 - 01.2007
Cashier
Builders Warehouse
01.2004 - 01.2005
Data Processor
FNB
01.2002 - 01.2004
Bachelor of Commerce - BACHELOR OF COMMERCE IN BUSINESS ADMINISTRATION
MANCOSA
04.2001 -
National Certificate: NQF 4 - Wholesale and Retail Operations Supervision
WRSETA
Certificate - Retail Management Finance
Strategem
Certificate: NQF5 - Introduction to Retail Management
University of Johannesburg
References
Mr. Andrew Mashilo
Manager - Builders Warehouse
0729731687
Mr. Paul Mohale
Manager - Builders Warehouse
0725672450