Ruth Bongiwe Dyantyi
Johannesburg
Summary
Dedicated customer service representative skilled in issue resolution, effective communication, and team collaboration. Proven ability to enhance customer experiences and streamline processes. Results-driven professional with a strong background in customer service and office management. Excels in utilizing customer service software, resolving inquiries, and maintaining accurate records. Aiming to leverage these skills to improve customer satisfaction and operational efficiency.
Reliable sales consultant and customer service representative with more than 10 years of experience in customer service and the sales environment. An exceptional staff member and team contributor with a positive attitude, who consistently adds value and helps corporations reach their goals. I am a certified HubSpot software customer service consultant.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Melon Mobile
Johannesburg
10.2023 - Current
- Assisted customers with inquiries about mobile plans and services.
- Resolved issues efficiently using company customer service software.
- Educated customers on device features and troubleshooting steps.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to improve service delivery processes.
- Handled billing inquiries and payment processing for customer accounts.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Office Manager
FOG Marketing
Johannesburg
06.2019 - 09.2022
- Managed office supplies and inventory for efficient daily operations.
- Coordinated schedules and meetings for team members and clients.
- Oversaw front desk operations, ensuring excellent customer service.
- Developed office procedures to streamline administrative tasks.
- Trained new staff on office protocols and software systems.
- Organized company events to foster team collaboration and communication.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Sales Consultant
Clientele Life
Johannesburg
03.2018 - 01.2019
- Guided clients through product selection and purchasing processes.
- Collaborated with team members to improve sales strategies and techniques.
- Managed customer inquiries and resolved issues efficiently and professionally.
- Analyzed customer needs and identified solutions to meet their requirements.
- Worked with fellow sales team members to achieve group targets.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
Sales Consultant
O'keeffe&Swartz
Johannesburg
06.2015 - 09.2016
- Guided clients through product selection and purchasing processes.
- Developed strong relationships with customers to enhance loyalty.
- Conducted market research to identify customer needs and preferences.
- Provided product demonstrations to educate customers on features and benefits.
- Analyzed customer needs and identified solutions to meet their requirements.
- Trained new staff on sales processes and company policies effectively.
- Developed and maintained relationships with clients to increase sales revenue.
- Provided detailed product information to customers, including features, prices, and availability.
Education
Some College (No Degree) - Office Administration
Richfield College
JohannesburgSome College (No Degree) - Business Administration
Alison
OnlineSome College (No Degree) - Customer Service
Alison
OnlineSome College (No Degree) - Creativity and Problem Solving Skills
Metropolitan School Of Business And Management
OnlineSome College (No Degree) - Effective Communication
Great Learning
OnlineSome College (No Degree) - Computer End User
Alison
OnlineSkills
- Customer service software
- Issue resolution
- Product knowledge
- Order tracking
- Billing management
- Customer relationship management
- Team collaboration
- Sales techniques
- Effective communication
- Problem solving
- Customer relations
- Order fulfillment
- Follow-up skills
- Computer proficiency
- Customer relationship management (CRM)
- Escalation management
Certification
- Certificate of completion from Melon Mobile: ticket creation to case resolution
- Certificate of completion from Melon Mobile: Melon Business Product and System Mastery Course
- Certificate of completion from Melon Mobile, Amdocs Zendesk master class
- Certificate of completion from Melon Mobile: QContact Masterclass
Languages
English
First Language
References
References available upon request.
Timeline
Customer Service Representative
Melon Mobile
10.2023 - Current
Office Manager
FOG Marketing
06.2019 - 09.2022
Sales Consultant
Clientele Life
03.2018 - 01.2019
Sales Consultant
O'keeffe&Swartz
06.2015 - 09.2016
Some College (No Degree) - Office Administration
Richfield College
Some College (No Degree) - Business Administration
Alison
Some College (No Degree) - Customer Service
Alison
Some College (No Degree) - Creativity and Problem Solving Skills
Metropolitan School Of Business And Management
Some College (No Degree) - Effective Communication
Great Learning
Some College (No Degree) - Computer End User
Alison
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