Ruth Taddesse
Waitress
Cape Town
Summary
Dynamic manager with a proven track record at The Blue Room, enhancing customer satisfaction and team performance through effective leadership and operations management. Skilled in business development and project management, adept at driving improvement initiatives and negotiating to achieve business goals. Demonstrated ability to increase efficiency and foster a collaborative environment.
Overview
12
12
years of professional experience
Work History
Manager
The Blue Room
10.2023 - 11.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Waitress
Grub and Vine
05.2022 - 08.2023
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Waitress
Mama Africa
06.2018 - 08.2020
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Waitress
Paranga
11.2012 - 07.2018
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
National Diploma In Marketing - Marketing
Cape Peninsula University of Technology
Cape Towm,S.ASkills
Business administration
Schedule optimization
Operations management
Project Management
Negotiation
Mathematical calculations
Business Development
Improvement initiatives
Timeline
Manager
The Blue Room
10.2023 - 11.2024
Waitress
Grub and Vine
05.2022 - 08.2023
Waitress
Mama Africa
06.2018 - 08.2020
Waitress
Paranga
11.2012 - 07.2018
National Diploma In Marketing - Marketing
Cape Peninsula University of Technology