Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Ruth Mpoyi

Johannesburg

Summary

Status: Single Own transportation Valid driver’s License Languages English Advanced (C1) French Beginner (A1) I am a dynamic professional who seamlessly adapts to evolving technologies and methodologies, ensuring I am always at the forefront of tech trends. My proficiency spans a wide range of tools including Slack, Microsoft Teams, ZoomInfo, Salesforce, and SAP, underscoring my ability to streamline communication and enhance operational efficiencies. Known for my high level of tolerance, I embrace change with ease, thriving in environments that demand agility and a forward-thinking mindset. This adaptability not only allows me to stay current with technological advancements but also enables me to contribute effectively to my team and projects, ensuring that we are always aligned with the latest industry standards.

Overview

22
22
years of professional experience

Work History

Service Manager, Processing Executive

VAT IT
01.2002 - Current
  • Reporting to: Bianca Bentel, In my current position, my strong communication abilities have been crucial to performing my duties effectively
  • I adopt different strategies to build relationships and trust with clients, facilitating the upselling of underutilized products and services
  • A key tactic employed with challenging clients involves maintaining a balance between casual interaction and professional demeanor
  • This method has proven effective in securing client trust, simplifying my tasks, and significantly, enhancing the revenue generation capabilities of our department through successful upselling
  • My time management capabilities enable me to thrive under strict deadlines
  • Leveraging tools like
  • Google enhances my ability to oversee daily responsibilities efficiently
  • This proficiency in multi- tasking allows me to seamlessly execute daily operations, including extracting invoices from expense management systems, compiling value reports, ensuring invoices comply with VAT regulations, and managing invoice uploads on
  • Salesforce
  • A notable application of my time management skills was during a challenging audit for two major clients within a one-month timeframe
  • Through my effective time management strategies, I completed both audits, accelerating the VAT Reclaim submission process
  • My proficiency in Problem-solving and adaptability to diverse technological platforms enabled me to revise effective strategies for extracting VAT- compliant invoices from clients' expense management systems
  • A prime example of this skill was demonstrated when I tackled the challenge presented by a client who use NetSuite, a system previously unfamiliar to our team
  • Taking the initiative, I organized a comprehensive training session on navigating NetSuite, which not only resolved the issue but also expanded my role within my team
  • I am now responsible for conducting training sessions aimed at equipping both existing team members and new hires with the knowledge to efficiently manage various expense management systems.

Hotel Manager

Aigle Blanc Lodge
01.2016 - 12.2016

VAT IT

Kathleen Alexandar
01.2020 - 01.2011

VAT IT

Ryan Lieberthal
01.2022 - 01.2001
  • Of the sales & marketing

Market Research Assistant

  • My proficiency in Excel significantly enhanced my performance as a Market Research Assistant at VAT
  • IT, where I leveraged its capabilities to excel in every
  • My adeptness in utilizing Excel allowed me to efficiently manage and store contact details of potential leads, as well as employ its advanced graphing tools to present comprehensive reports on the volume of leads generated per project
  • This skill was instrumental in analyzing data regarding leads, whether provided by colleagues or managers, thereby boosting my productivity and contribution to the team
  • My Excel skills ensured the delivery of accurate and high-quality contracts to meeting coordinators, directly aiding in the successful scheduling of meetings with potential clients
  • My proficiency in technology significantly enhanced my ability to leverage advanced features of platforms such as ZoomInfo and LinkedIn Sales
  • Navigator for extracting data and insights into potential leads
  • Beyond utilizing company-provided tools, my initiative led me to incorporate additional resources including D & B Hoovers, Hunter.io
  • Boomerang for Gmail, and HubSpot Sales into my toolkit
  • This strategic approach enabled me to source high-quality information on potential leads, demonstrating my capability to innovate and expand beyond standard methodologies for optimal Results
  • My proactive engagement in brainstorming sessions aimed at uncovering new market segments for potential growth significantly enhanced my knowledge and performance, enabling me to conduct more effective lead research
  • As a result of generating high-quality leads, I was entrusted with training my colleagues
  • This initiative led to an increase in the production of quality leads across the team, culminating in the successful acquisition of new deals with prospective leads by our meeting coordinators.

Junior manager of Global, Data Extractor

  • Leveraging my expertise in data extraction tools and software, I adeptly navigated through the company's software systems, including SAP, Viper, and Mars (these are internal systems)
  • My background as a front desk clerk, where I frequently used various booking platforms, significantly enhanced my adaptability to VAT IT specialized systems
  • To deepen my proficiency, I undertook internal training courses focused on leveraging these software tools for efficient invoice extraction
  • At VAT IT, my ability to extract invoices streamlined swiftly and accurately the VAT Reclaim process, directly contributing to an increase in operational efficiency
  • Recognizing the value of knowledge sharing, I took the initiative to train new employees in utilizing these software tools
  • This has not only accelerated their onboarding process but also significantly alleviated the training responsibilities of both the training team and my manager, further enhancing team productivity and cohesion
  • My attention to detail has been instrumental in my role, particularly in the extraction VAT compliant invoices, a key responsibility
  • This proficiency ensured that the extraction of invoices that consistently met the specific VAT regulations of the country was in focus
  • Due to the high accuracy and quality of the invoices I processed, my manager bypassed the need for further review by the quality control team
  • This alleviated some workload for the quality control team
  • Leveraging this skill, I also supported the quality control team by verifying the compliance of invoices processed by other data extractors, ensuring they were prepared for submission across departments.

Front Desk Clerk

  • During my tenure as a Front desk clerk at Aigle Blanc
  • Lodge, I leveraged my exceptional communication skills to facilitate guest interactions at check-in, throughout their stay, and upon departure
  • I consistently maintained a positive demeanor in both face-to-face and telephonic communications, ensuring a welcoming environment for all guests.

Education

Bachelor Of Tourism Studies - Tourism Management

University of South Africa
02.2021 - Current

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Higher Certificate - Economics

University of South Africa
02.2018 - 11.2019

Bachelor's Degree: National Senior - undefined

Edenglen High School
01.2013 - 11.2017

Business Management & Mentorship Training -13-15 - undefined

01.2022 - 01.2006

Skills

Master Native English Speaking Skills, Grammarundefined

Accomplishments

  • My proficiency with technical and computer skills was instrumental in navigating and utilizing industry- standard reservation platforms such as
  • Booking.com, Expedia.com, and Airbnb
  • This expertise enabled me to efficiently manage telephonic room reservations and monitor room availability, optimizing the booking process and accommodation capacity
  • I applied my bookkeeping skills to record daily transactions, manage financial obligations to vendors, and process payments from customers
  • My organizational skills were critical in balancing day- to-day responsibilities, including addressing guest needs, fielding complaints, answering calls, and fulfilling managerial requests
  • This capability was of great importance in my ability to multitask effectively and maintain operational fluency
  • My problem-solving skills were demonstrated through the effective resolution of guest complaints, such as reallocating an elderly guest to a room that better suited their comfort and cleanliness requirements
  • Furthermore, my strong sense of teamwork facilitated seamless collaboration with other departments, ensuring that issues like room cleanliness were promptly addressed by the housekeeping team
  • These skills, combined with my ability to rapidly adapt and improve operational practices, contributed significantly to transforming guest experiences
  • This transformation was reflected in markedly improved reviews on platforms such as
  • Booking.com and Expedia, directly correlating with an increase in guest bookings and revenue for the lodge.

Timeline

VAT IT

Ryan Lieberthal
01.2022 - 01.2001

Business Management & Mentorship Training -13-15 - undefined

01.2022 - 01.2006

Bachelor Of Tourism Studies - Tourism Management

University of South Africa
02.2021 - Current

VAT IT

Kathleen Alexandar
01.2020 - 01.2011

Higher Certificate - Economics

University of South Africa
02.2018 - 11.2019

Hotel Manager

Aigle Blanc Lodge
01.2016 - 12.2016

Bachelor's Degree: National Senior - undefined

Edenglen High School
01.2013 - 11.2017

Service Manager, Processing Executive

VAT IT
01.2002 - Current

Market Research Assistant

Junior manager of Global, Data Extractor

Front Desk Clerk

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Ruth Mpoyi