Ruth Clara Saal
Customer Service Representative/ Manager
Cape Town
Summary
Offering strong communication skills and natural aptitude for technology, eager to learn and grow in customer service role. Brings ability to quickly grasp new concepts and technical troubleshooting techniques. Ready to use and develop problem-solving and customer interaction skills in any role.
Overview
26
26
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Technical Customer Service Representative
Ttech Solutions South Africa - Dish
Cape Town
03.2024 - Current
- Assist US customers with product, billing, and technical queries
- Promote new products to customers
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Part-time; Customer service advisor, sales administrator, Admin clerk
StatPro Stationers
11.2022 - 02.2024
- Assist with placing orders with suppliers
- Keep track of customer orders, delivery dates and payments
- Market products
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Responded to customer requests for products, services, and company information.
Customer Service Associate
Webhelp.com
Cape Town
03.2022 - 10.2022
- Worked as a technical assistant for Sage UK
- Worked as a customer service assistant for EasyJet Airlines
- Maintained a high level of product knowledge, providing accurate information to customers.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Customer Service Representative - E-commerce Industry)
Amazon.com
Cape Town
10.2018 - 01.2019
- Advocated for the customer and took responsibility for ensuring a positive customer experience from the first point of contact to the final resolution
- All complaints and queries were logged onto the company's database
- A confirmation email was sent to customers, as acknowledgement of their call and the action that was taken
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative - E-Commerce Industry
Takealot.com
Xape Town
02.2015 - 09.2018
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Liaising with multiple departments such as, Product Specialists, Logistics, Technical Support and Accounting.
- All complaints and queries were logged onto a database called Zendesk
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative and Administrator Full Time
121 Outsource
Cape Town
02.2010 - 01.2014
- The company outsourced customer service for major FMCG companies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Operations Manager
Kauai Health Food Restaurant
08.2001 - 07.2006
- Managed the restaurant's operations according to the company's SOP.
- Managed inventory, and daily banking and compiled a daily report for the head office, daily, weekly, and monthly
- Monthly reports consisted of income & expenses as well as budgeted income and expenses statements
- Managed the Human resource duties, leave applications and approvals, staff scheduling and this all had to be in concord with the budgeted income and expenses statements
- Maintained compliance with health and safety regulations.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
General worker/ Cashier/ Supervisor
Sweets from Heaven
01.2000 - 07.2001
- Cashed out customers' goods, effectively and efficiently
- Ensured that the store was tidy and assisted the manager with monthly inventory
- Managed the end-of-day stock count of cigarettes and tobacco products to ensure that stock correlated with stock sold
- Learned all required tasks quickly to maximize performance.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Addressed and resolved customer complaints in polite and professional manner.
Cashier/ Supervisor
Shoprite/Checkers
01.1999 - 12.1999
- Cashed out customer's groceries effectively and efficiently
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Reduced transaction errors with thorough daily audits of cash drawers and regular monitoring of cashier performance.
Education
Master course - Teaching English as a foreign language
Global Language Training
07.2020 - Current
Skills
Customer Service Customer Satisfaction Computer Literate SAP knowledge Administration Data capturing Excellent Telephone etiquette Ability to function independently and in a team Ambitious Responsible Willing to learn Inventory Compiling reports Management skills Troubleshooting Customer service
Timeline
Technical Customer Service Representative
Ttech Solutions South Africa - Dish
03.2024 - Current
Part-time; Customer service advisor, sales administrator, Admin clerk
StatPro Stationers
11.2022 - 02.2024
Customer Service Associate
Webhelp.com
03.2022 - 10.2022
Master course - Teaching English as a foreign language
Global Language Training
07.2020 - Current
Customer Service Representative - E-commerce Industry)
Amazon.com
10.2018 - 01.2019
Customer Service Representative - E-Commerce Industry
Takealot.com
02.2015 - 09.2018
Customer Service Representative and Administrator Full Time
121 Outsource
02.2010 - 01.2014
Operations Manager
Kauai Health Food Restaurant
08.2001 - 07.2006
General worker/ Cashier/ Supervisor
Sweets from Heaven
01.2000 - 07.2001
Cashier/ Supervisor
Shoprite/Checkers
01.1999 - 12.1999