Results-oriented professional with strong track record of achieving business goals. Thorough understanding of how to enhance customer satisfaction levels. Delivers comprehensive service journey and adheres to set procedures.
Overview
3
3
years of professional experience
Work History
Vehicle Booking Desk Clerk
Audi Centre Wonderboom
PRETORIA
07.2024 - Current
Maintained contact with new and existing clients to identify ways to better serve consumer needs
Listened to customer requirements, selecting and recommending products to meet preferences and specific needs
Provided detailed descriptions of product specifications to assist customers in selecting best product to suit needs
Create new job cards and bookings for customers
Assistant Technician
Audi Centre wonderboom
PRETORIA
06.2024 - 07.2024
Completed thorough inspections, tests and diagnostic procedures to assess problem
Completed logs and job reports for service calls at end of shift to preserve accurate information.
Service Advisor
AUDI CENTRE WONDERBOOM
PRETORIA
10.2023 - 06.2024
Built client report while accurately processing repair documentation
Recommended additional, useful services to customers, which helped to increase overall sales
Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers
Explained complex mechanical information clearly to customers.
Managed transactions with high accuracy
Receptionist
Audi Centre Wonderboom
Pretoria
11.2023 - 12.2023
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Responded to inquiries from callers seeking information.
Resolved customer problems and complaints.
Confirmed appointments, communicated with clients, and updated client records.
Answered central telephone system and directed calls accordingly.
Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Sales Executive
Fantham Bed Shop
Soweto
05.2021 - 04.2022
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Developed sales strategy based on research of consumer buying trends and market conditions.
Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
Education
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Afrikka Tikkun Randburg, GP
Skills
Reception management
Accomplishments
I have managed to do different kinds of Chilli sauces and vegan spice. Home made long lasting with no chemicals and very delicious.