Ruth Adelaide Wentzel
Office Administrator/ Personal Assistant
Davidsonville
Summary
Dynamic office administrator with over five years of banking experience, specializing in enhancing shareholder value through strategic support and management. Proven track record of excelling in challenging roles at Standard Bank, progressing from a call center agent to positions in Operations and Sales at 90 Degrees South. Strong business administration and management skills complement a commitment to accountability, reliability, and fostering positive relationships in customer service and relationship management. Recognized for adaptability and patience in the face of unexpected challenges, consistently leveraging personal strengths while identifying areas for growth.
Overview
9
9
years of professional experience
Work History
Admin Manager
Standard Bank-SBFC
03.2021 - Current
Office Administrator to Johann van der Merwe Sandton Franchise Principal
Standard Bank Financial Consultancy
05.2018 - Current
- Diary Management of the Planner Support team
- Travel Management- Domestic
- Provide administrative support to the executive Team.
- Query Management and Resolution
- Scanning of emails and resolve or escalate where necessary.
- Training co-ordination
- Operations Management
- Admin Support staff Management
- Compliance Management
- Care-take of Orphan Planners
- Take care of parking arrangements and access control for internal and external visitors
- Managing Lead Allocation to lead coordinators.
- Drive Clearing of Untouched Leads
- Drive Suspense Account Clearing
- Identify new lead opportunities and co-ordinate stakeholder collaboration
- Sales Support Management
- Project Management
- Liaise with Franchise Administrators and Principals in execution of Strategies.
- Coaching and development of Planner Assistants
Team leader
Standard Bank-SBFC
12.2019 - 02.2021
Call Center Agent
Standard Bank-SBFC
05.2018 - 11.2019
Personal Assistant
Standard Bank-SBFC
06.2016 - 08.2017
Education
NQF Level 5 Certificate - Academic Literacy, Business Management, Human Resource Management, Principles of Leadership, Marketing Management, Finance for Managers, Project Management
IQ Academy
Matric - English, Afrikaans, Geography, Criminology, Accounting, Business Economics
Itshepeng Community College
01.2012
Skills
Schedule management
References
- Norman, Sibanda, Financial Planner, 076 141 5895
- Karien, Dutton, Business Development Manager, 079 515 6444
- Johann, van der Merwe, Franchise Principal, 083 455 4705
- Ashnie, Govender, 082 619 0912
- Sumeshni, Moodley, 073 310 3105
Timeline
Admin Manager
Standard Bank-SBFC
03.2021 - Current
Team leader
Standard Bank-SBFC
12.2019 - 02.2021
Office Administrator to Johann van der Merwe Sandton Franchise Principal
Standard Bank Financial Consultancy
05.2018 - Current
Call Center Agent
Standard Bank-SBFC
05.2018 - 11.2019
Personal Assistant
Standard Bank-SBFC
06.2016 - 08.2017
Matric - English, Afrikaans, Geography, Criminology, Accounting, Business Economics
Itshepeng Community College
NQF Level 5 Certificate - Academic Literacy, Business Management, Human Resource Management, Principles of Leadership, Marketing Management, Finance for Managers, Project Management
IQ Academy