Hi, I’m
Rutendo Grace Mzila
Pretoria
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
years of professional experience
Work History
Holiday Lnn
Guest Services Officer
01.2021 - 11.2023
Job overview
- Delivered messages, mail and packages left for guests to hotel rooms.
- Assisted guests by furnishing information and directions to casino, gift shop, and dining areas.
- Ran reports detailing daily guest numbers, accounting expenses, and income and room service usage.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Answered hotel phones with professionalism and directed calls appropriately.
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Processed guest check-ins and check-outs following procedures for fast turnover.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Prepared reports on guest satisfaction levels and other metrics.
Jameson Hotel
Guest Service Representative
01.2020 - 12.2020
Education
Alison Ireland
Hospitality Management Studies from Hospitality Administration And Management
06.2021
Bethel Hospitality Training Institute Harare, Zimbabwe
Hotel And Catering Management from Hospitality
10.2020
University Overview
- Completed professional development in Front Desk Operations.
Skills
- Friendly, Positive Attitude
- Active Listening
- Decision-Making
- Clerical Support
- Calm Under Pressure
- Data Entry
- Microsoft Word
- Type Software Proficiency
- Flexible and Adaptable
- Good Telephone Etiquette
- Attention to Detail
- Interpersonal Communication
Languages
English
Advanced (C1)
French
Elementary (A2)
Timeline
Guest Services Officer
Holiday Lnn
01.2021 - 11.2023
Guest Service Representative
Jameson Hotel
01.2020 - 12.2020
Alison
Hospitality Management Studies from Hospitality Administration And Management
Bethel Hospitality Training Institute
Hotel And Catering Management from Hospitality
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