Store Team Member
Pick N Pay
08.2025 - Current
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Streamlined restocking process to minimize disruptions on sales floor.
- Boosted team morale and productivity through effective communication and collaboration.
- Increased store efficiency by organizing merchandise and maintaining clean, accessible displays.
- Maintained up-to-date knowledge of products and trends, advising customers effectively.
- Addressed and resolved customer issues, ensuring positive resolution for all parties involved.
- Recommended complementary purchases to customers, increasing revenue.
- Used in-store system to locate inventory and place special orders for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Supported promotional events to increase store traffic and sales.
- Trained new team members, ensuring they were well-prepared for their roles.
- Enhanced team performance, providing feedback and coaching to peers.
