Rushaida Orr

• Provide personalized assistance to passengers with special needs, ensuring their comfort throughout the flight experience.
• Manage inflight emergencies by following established procedures and working closely with crew members.
• Support team morale by maintaining a positive attitude, even under challenging circumstances or during long-haul flights.
• Cultivate positive relationships with frequent flyers, providing personalized service that encouraged brand loyalty and return business.

Reference: Bernadette Abrahams 0834076114

• Ensure every guest receives a consistently high experience
• Ensure customer delight and minimise customer complaints
• Updating skills regularly, staying abreast of changes to airport operation to ensure consistent customer service in line with expectations and standards
• Building effective relationships with team members and providing cross-functional support by sharing knowledge, experiences and fostering a culture of improvement and teamwork
• Networking and building sound relationships with Lounge Guests
• Explaining and Advising all FNB and RMB Customers of their Lounge Access Qualifying Criteria
• Reference : Benadette 0609714242

• Tarmac (Boarding, Meeting flights, Check in passengers, Post departures editing)

• Administration, reception duties, sales and quotations
• Monitored expenses closely, maintaining an organized filing system for easy access to financial records
• Developed relationships with key stakeholders, fostering trust and rapport within the network of contacts