Summary
Overview
Work History
Education
Skills
Painting and colouring
Timeline
Generic

Runé Moller

Retail Assistant/Shop Manager
Somerset West

Summary

Proven leader in retail management, adept at driving significant revenue growth for Hello Nita by mastering customer engagement and strategic selling. Skilled in store operations and teamwork, excel in creating memorable shopping experiences and fostering a culture of excellence. Genuine passion for customer service and developing relationships. Demonstrated background delegating tasks and delivering performance feedback and guidance with positive and empowering approach. Executes with consistent delivery and re-prioritises in fast-paced, ever-changing environment leveraging strong problem-solving skills and positive attitude under pressure.

Overview

7
7
years of professional experience
5
5
years of post-secondary education

Work History

Retail Assistant Manager

Hello Nita
2021.11 - Current
  • Managing clothing Boutique with annual turn over of over R1 million revenue.
  • Responsible for overseeing daily operations.
  • Managing stock levels and coordinating with Company Owners regarding supply.
  • Quarterly stock take.
  • Assist owners with purchasing of stock.
  • In-store sales leader and maintain strong presence on floor to build relationships with customers.
  • Handling sales transactions.
  • Handled customer service by dealing with complaints, and answering customer questions
  • Trained part time employees in suggested selling and merchandising techniques to meet sales quotas.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Developed and implemented strategies to increase sales and profitability.
  • Maintained exceptionally clean, customer-friendly and well-run store.
  • Upheld company customer service standards to provide customers with outstanding service and friendly environment.
  • Exhibited excellent people skills during interaction with staff and customers.
  • Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
  • Streamlined store operations for increased efficiency through consistent monitoring and adjusting of inventory levels.
  • Assist with stock levels at all 4 businesses over busy seasons.
  • Assist at Company's market over Christmas season and manage both registers, customers and staff.
  • Daily register cash up.

Junior Retail Assistant

Santa's Fair Christmas Market
2017.12 - 2023.12

Part-time assisting at Christmas market every December for 3 weeks.

  • Setting up and decorating stalls to create inviting and festive atmosphere.
  • Assisting customers with their purchases, providing product information.
  • Managing cash transactions, handling point-of-sale systems, and ensuring accurate record-keeping.
  • Monitoring stock levels, restocking items as needed, and ensuring display remains well-organised.
  • Engaging with customers in friendly and welcoming manner to enhance their shopping experience.
  • Assisting with packing up and closing of hall at end of day, ensuring all items are securely stored.

Shop Assistant

Kontrei Keffie
2021.01 - 2021.06
  • Completed daily tasks accurately and on-time to support shop needs.
  • Assisted customers in locating items, ensuring a positive shopping experience.
  • Greeted customers entering store and offered assistance with requirements.
  • Maintained a clean and organised shop floor, optimising space for ease of customer navigation.
  • Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
  • Reduced wait times by efficiently processing transactions at cash register.
  • Managed product displays, showcasing new arrivals or bestsellers for increased visibility and sales opportunities.
  • Organised shelves to remove slow moving items and add new merchandise.
  • Checked incoming orders and organised new stock.
  • Provided excellent customer service, promptly addressing inquiries and resolving issues.
  • Helped managers with daily checklists and last-minute requirements.
  • Managed inventory to ensure popular items were always in stock, minimising lost sales opportunities.

Education

Grade 9

Jan Kriel Skool
Kuilsriver
2012.03 - 2016.11

Skills

Store operations

Customer Engagement

Display building

Process and procedure development

Merchandise Display

Retail Operations

Strategic selling

Cash reconciliation

Computer Skills

Customer Service

Teamwork and Collaboration

Problem-Solving

Time Management

Multitasking

Painting and colouring

I have a passion for painting and coloring, which allows me to express my creativity and unwind. I enjoy experimenting with different techniques and colors.

Timeline

Retail Assistant Manager

Hello Nita
2021.11 - Current

Shop Assistant

Kontrei Keffie
2021.01 - 2021.06

Junior Retail Assistant

Santa's Fair Christmas Market
2017.12 - 2023.12

Grade 9

Jan Kriel Skool
2012.03 - 2016.11
Runé MollerRetail Assistant/Shop Manager