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Ruelle Sunnasy
Customer Support / Training Consultant
Johannesburg
Summary
Skilled Training Consultant adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach. Effective in conducting personal and group training sessions. Enthusiastic personality with a hands-on, creative style and additional skills and experience in Customer Service, Sales Support, Logistics and Mechanical Administration ready to apply my experience to a challenging, long-term position.
Overview
2025
2025
years of professional experience
11
11
years of post-secondary education
Work History
Senior Training Consultant
Service My Car T/a Evolv Mobility Solutions
Johannesburg, South Africa (Remote)
02.2022 - 10.2024
- Enhanced knowledge retention by incorporating interactive elements and real-world examples into training sessions.
- Developed customized training solutions for diverse client needs, resulting in increased client satisfaction.
- Organized cross-functional team trainings to foster collaboration and improve overall business success rates among departments.
- Created comprehensive training manuals and job aids, enabling employees to reference materials for ongoing learning.
- Delivered specialized coaching sessions for individual employees requiring additional support or skill development.
- Evaluated employee progress and provided constructive feedback, leading to enhanced skill development.
- Managed a team of trainers, ensuring consistent delivery of high-quality instructional content across all sessions.
- Improved employee performance by designing and delivering engaging training programs.
- Provided coaching and mentoring to employees.
- Analyzed and evaluated training effectiveness and program outcomes.
- Facilitated virtual, in-person and blended learning sessions.
- Trained and mentored 10 new personnel hired to fulfill various roles.
- Built and maintained professional relationships with vendors and suppliers.
Mechanical Apprentice
ELB Equipment Pty(Ltd)
Boksburg
04.2019 - 10.2020
- Filling out of Job Cards, WearCheck slips and Safety pre-checks
- Basic knowledge of Warranty claims
- Shipment Packaging
- Receiving and Dispatch desk admin and part picking
- General Housekeeping
- Minor Services (oil changes, part replacements, basic mechanical maintenance)
- Machinery strip and rebuild ( team effected and time based projects)
- Basic loading and Rigging ( Acquired 30t overhead crane license)
- Assisting with Office and Reception duties ( Archiving, filing, diverting phone calls and sorting/receiving paperwork, deliveries and post)
- Obtaining Authorization for Strip jobs, part collection and Job commencement
- Upkeep of all safety and housekeeping standards
Customer Care and Aftersales Support
Marley Roofing
Olifantsfontein
4 2019 - 10.2020
- Telesales and Marketing
- Customer Support and queries
- Processing and Tracking of Quotes and Orders
- Sales Division support
- EuSap; Word; Excel; Powerpoint; Whatsapp for Business; Teams; Skype; Outlook 2010
- PA and Accounts assistance
- Technical Support
- Sales
- Logistics support and Planning Assistance.{ Import and Export}
- Assisting Buyers, Complaints and Reception
- Payment process tracking and Releasing of Orders
- Stock Check and Allocation
Mechanical Intern
Imperial Ford & Mazda Germiston
Germiston
04.2015 - 07.2018
- Obtain Service Authorization
- Part Collections
- Minor and Major services
- Problem Solving
- PDI ( Vehicle Pre-checks and additional fitments on request)
- Part Fitment and Replacement
- Tyre fitment
- Security Vehicle Warranty claim submission and tracking
- Washbay
- Call-out Services
- Jobcards and Quotations submission to Admin Clerk
- Sales Assistance
Education
Mechanical Engineering N2 - Engineering Mathematics, Mechanical Drawing, Engineering science, Diesel trade Theory
Jfa2 Engineering Campus
03.2016 - 12.2018
National Certificate - Automotive Repair & Maintenance: NQF Level 2 - Engine Components, Safety, Handtools, Work tools, Lifting Mechanisms (2 post and 4 post lifts), Fuel system, Power and drive train, Basic Automotive electrical Systems, Battery, Gearbox, Differential, Cooling System, Brakes (Hydraulic), Lightweight transport and Passenger Vehicle Maintenance and repairs
Sparrow FET College
03.2016 - 12.2018
Senior Certificate - Matric - English, Afrikaans, Life Orientation, Mathematics, Physical Science, Biology, Design
Boksburg High School
01.2007 - 12.2011
Trade certificate - Earthmoving Equipment Mechanic - undefined
Denel Campus - Fezamax (formally Eqstra Trade Centre)
03.2014 - 08.2014
Skills
- Facilitation Techniques
- Soft skills training
- Virtual Training
- Training delivery
- Technical training
- Blended Learning Solutions
- Teamwork and Collaboration
- Group Instruction
- Problem-Solving
- Clear Communication
- Coaching and Development
- Employee Counseling
Personal Information
- Date of Birth: 09/01/93
- Gender: Female
- Nationality: South African
- Driving License: Code 10
- Marital Status: Single
References
- Ludwig Maritz, 0663010272, ludwig.maritz@marley.co.za, Marley Roofing
- Danie Vorster, 082 499 7757, danievorster@gmail.com, ELB Equipment
Software
Zoho Apps
Microsoft Office
Timeline
Senior Training Consultant
Service My Car T/a Evolv Mobility Solutions
02.2022 - 10.2024
Mechanical Apprentice
ELB Equipment Pty(Ltd)
04.2019 - 10.2020
Mechanical Engineering N2 - Engineering Mathematics, Mechanical Drawing, Engineering science, Diesel trade Theory
Jfa2 Engineering Campus
03.2016 - 12.2018
National Certificate - Automotive Repair & Maintenance: NQF Level 2 - Engine Components, Safety, Handtools, Work tools, Lifting Mechanisms (2 post and 4 post lifts), Fuel system, Power and drive train, Basic Automotive electrical Systems, Battery, Gearbox, Differential, Cooling System, Brakes (Hydraulic), Lightweight transport and Passenger Vehicle Maintenance and repairs
Sparrow FET College
03.2016 - 12.2018
Mechanical Intern
Imperial Ford & Mazda Germiston
04.2015 - 07.2018
Trade certificate - Earthmoving Equipment Mechanic - undefined
Denel Campus - Fezamax (formally Eqstra Trade Centre)
03.2014 - 08.2014
Senior Certificate - Matric - English, Afrikaans, Life Orientation, Mathematics, Physical Science, Biology, Design
Boksburg High School
01.2007 - 12.2011
Customer Care and Aftersales Support
Marley Roofing
4 2019 - 10.2020