Rudzani Nengwekhulu
Feature Analyst - Salesforce
Midrand
Summary
Salesforce Feature Analyst with banking and insurance experience, skilled in Salesforce (Sales Cloud, Service Cloud, Financial Services Cloud, and Marketing Cloud). Proven experience in requirements gathering, elicitation, documentation and management, articulating information, data analysis, IT risk management. Experience in adopting practical approaches and working in a variety of business areas within IT to make various disciplines relate to each other. Demonstrated ability to improve operational efficiency, client experience and team productivity. Experienced in collaborating with cross-functional teams, including product management, UX, technology, support, testing, and other subject matter experts, to gather and analyze functional needs and user story requirements, ensuring a shared understanding of what the product is supposed to do.
Overview
3
3
years of professional experience
9
9
Certifications
Work History
Feature Analyst
Liberty Insurance Via Cloud23
06.2025 - Current
- Designed Salesforce CRM platform for the IAM Distribution team, increasing Broker Consultants productivity by 45%.
- Increased Broker Consultants quotes & new business cases by 15% through adoption of Salesforce Sales cloud to manage sales activities.
- Configured Salesforce objects, role hierarchies, approval processes, dashboards and Marketing Cloud campaigns.
- Facilitated UAT sessions and trainings, reducing adoption errors by 30%.
- Conducted training sessions to create a shared understanding of what the product is supposed to do.
- Used Figma to prototype the ideal UI/UX design for the IAM distribution app.
- Mapping As-Is and To-Be Sales processes using Draw.io and LucidChart.
- Effectively engaged and managed stakeholders across business and IT teams, ensuring alignment on requirements and facilitating decision-making.
- Independently managed sales engagement project, performing feature analyst and Scrum Master, and project management responsibilities.
Business Analyst
Capitec Bank Via Cloud23
09.2024 - 06.2025
- Digitized and automated forms (Account Maintenance & Activation of Dormant Accounts) reducing time to capture and send information from 20 to 5 minutes
- Data mapping of fields required from physical forms to fields on Salesforce and creating custom fields where necessary.
- Created a process which integrated DocuSign for faster approvals
- Developed Salesforce process for auto-creating Activation of Dormant Account cases; saved approximately 10 minutes per form for agents.
- Implemented role hierarchy for Relationship Suite bankers, improving access management.
- Developed POC for customer segmentation and call routing, improving operational efficiency.
- Captured Epics, Stories, and tasks in Jira which were used by developers to build solutions.
- Reports and dashboards configuration
Salesforce Tester
ABSA Bank Via Deloitte
Johannesburg, Gauteng
10.2023 - 08.2024
- Developed automated test cases with AccelQ, reducing regression testing time by 25%.
- Streamlined Credit Card application process, reducing manual errors and improving customer experience.
- Maintained and updated test scripts, ensuring continuous testing accuracy.
- Executed and analyzed automated tests within the AccelQ platform to identify bugs in the credit card application process.
- Performed positive and negative testing for different scenarios to ensure all scenarios have been catered for before deploying features to users.
- Improved overall testing efficiency by 30% by leveraging AccelQ to run test scripts.
Analyst, Feature - Salesforce CRM Analytics
Standard Bank Via Deliotte
09.2022 - 09.2023
- Cleaning data from legacy system before converting it to insights in Salesforce.
- Made use of data loader to load data into Salesforce for reporting requirements.
- Used Salesforce CRM Analytics to create dashboards with appropriate chart types, customizing layouts, and ensuring clear data visualization.
- Merged external data into Salesforce, applied data cleaning, improving reporting accuracy by 20%.
- Built dashboards with advanced filtering and visualization for faster data-driven decision-making.
Education
Honours - Metallurgical Engineering
University of Johannesburg
Johannesburg, South Africa01.2022
Bachelor of Engineering Technology - Metallurgical Engineering
University of Johannesburg
Johannesburg 01.2020
Skills
- Salesforce (Sales Cloud, Financial Services Cloud, Marketing Cloud)
- Salesforce Reports & Dashboards
- Jira, Confluence, Azure DevOps
- LucidChart & Drawio
- Data analysis
- Requirements elicitation and documentation
- User story definition & Acceptance criteria writing
- UAT facilitation
- Agile/Scrum
- Agile Concepts
- Agile Planning
- Articulating Information
- Adopting Practical Approaches
- Documenting Facts
- Embracing Change
- Stakeholder management
- Change management
Certification
Salesforce Administator
References
Available upon request
Timeline
Feature Analyst
Liberty Insurance Via Cloud23
06.2025 - Current
Business Analyst
Capitec Bank Via Cloud23
09.2024 - 06.2025
Salesforce Tester
ABSA Bank Via Deloitte
10.2023 - 08.2024
Analyst, Feature - Salesforce CRM Analytics
Standard Bank Via Deliotte
09.2022 - 09.2023
Honours - Metallurgical Engineering
University of Johannesburg
Bachelor of Engineering Technology - Metallurgical Engineering
University of Johannesburg
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