Rudo N Muchenje
Waitress
Harare
Summary
Dynamic Waitress Supervisor with strong leadership skills, enhancing teamwork and maintaining high hygiene standards. Known for improving order accuracy and customer satisfaction through effective communication and task delegation.
Overview
3
3
Languages
11
11
years of professional experience
Work History
Waitress Supervisor
Meikles Hotel
06.2020 - Current
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Implemented staff training programs focusing on food allergy awareness, reducing instances of allergic reactions among restaurant guests.
- Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
- Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
- Engaged in local events, promotions, and social media campaigns to attract potential customers and support marketing efforts.
- Provided exceptional service quality and personalized interactions, addressing complaints or concerns to enhance customer retention.
- Managed table turnover rate effectively allowing for more guests served per shift.
- Managed waitstaff schedules to ensure optimal coverage during peak hours, contributing to improved customer satisfaction.
Waitress
Holiday Inn Hotel - Harare
02.2015 - 05.2020
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
Tourism And Hotel Management
Trust Academy
Harare - Zimbabwe03-2017
Skills
Order accuracy
Complaint handling
Sales promotion
Task delegation
Waiting tables
Hygiene standards
Strong leadership
Table management
Effective communication
Timeline
Waitress Supervisor
Meikles Hotel
06.2020 - Current
Waitress
Holiday Inn Hotel - Harare
02.2015 - 05.2020
Tourism And Hotel Management
Trust Academy