Summary
Overview
Work History
Education
Skills
Software
Affiliations
Quote
Languages
Work Availability
Timeline
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Rudolph Swanepoel

Ops Manager
Pretoria

Summary

Dynamic operations manager with a proven track record at RUBIDA Laundry Dry Cleaning, enhancing customer satisfaction and optimizing inventory management. Skilled in problem-solving and logistics management, I fostered strong client relationships and implemented effective training programs, driving team productivity and achieving financial targets consistently.

Overview

33
33
years of professional experience
3
3
Languages
1
1
Certificate

Work History

Manager of Operations

RUBIDA Laundry Dry Cleaning
Pretoria
01.2002 - Current
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Enhanced team productivity by providing effective training programs and performance management systems.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
  • Developed strong relationships with suppliers, resulting in reduced costs and better-quality products.
  • Optimized inventory control procedures to minimize stockouts and excess inventory levels.
  • Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
  • Developed training programs for new employees, ensuring high level of competence and quick adaptation to their roles.
  • Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers and suppliers.

Senior Area Manager

Saddles Steak House HQ/Pleasure Foods
Pretoria
07.1996 - 11.2002
  • Boosted team performance by implementing effective communication and collaboration strategies.
  • Recognized and rewarded performance to motivate continued success.
  • Led regional sales meetings to discuss progress, evaluate strategies, set goals collectively, increasing motivation levels significantly.
  • Supported site management to empower front-line associates with skills and knowledge to carry out day-to-day assignments.
  • Managed multi-unit operations to develop teams and optimize workflows for maximum business results.
  • Drove continued growth across business areas by partnering with first-line management on revised approaches to customer service, sales and operational leadership.
  • Mentored junior managers, enhancing their leadership skills for future growth opportunities.
  • Spearheaded cross-functional teams in launching new products, resulting in greater market penetration.
  • Managed conflict resolution among team members, improving cooperation within the workforce substantially.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Defined revenue and sales targets and motivated staff to exceed expectations.
  • Ensured adherence to company policies and regulatory standards across all teams operating under my supervision.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Managed approximately 50 incoming calls, 30 emails per day from customers and other business related queries.
  • Established strong relationships with key clients, driving customer satisfaction, and retention.
  • Cultivated culture of open communication, collaboration and shared accountability for business success.

Lieutenant

SA Defence Force Infantry Corps
Pretoria
01.1992 - 01.1996
  • Assisted in budget planning and management, allocating resources strategically for optimal department performance.
  • Mentored new recruits during their probationary period, offering guidance on policy adherence, tactical skills, and professionalism within the force.
  • Coordinated multi-agency operations for complex cases, sharing information efficiently while protecting sensitive data.
  • Collaborated with multiple departments to develop effective strategies for case management and resource allocation.
  • Provided thorough training to junior deputies, fostering professional growth and skill development.
  • Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
  • Maintained safety in high-stress situations by effectively diffusing conflicts and providing clear instructions.
  • Monitored crowded public areas and events to mitigate risk and promote safety.
  • Checked vehicle equipment for proper functioning prior to use.
  • Conducted searches of individuals, vehicles and premises.
  • Responded to emergency calls to provide assistance to citizens in need.
  • Trained other officers in firearms and self-defence tactics.
  • Participated in continuous firearms proficiency, defensive driving and arrest technique training.
  • Managed 600 recruits per intake and was key in identifying candidates for officers' course and further weapons training.

Education

Bachelors in Counselling/Psychology - Counseling Psychology

Team University US
United States
04.2001 -

Skills

Logistics management

Software

ICDL-International Computer Driving License

A Certified

Affiliations

  • Association of Information Technology Professionals

Quote

The price of anything is the amount of life you exchange for it.
Henry David Thoreau

Languages

English
Bilingual or Proficient (C2)
Afrikaans
Bilingual or Proficient (C2)
German
Elementary (A2)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Manager of Operations

RUBIDA Laundry Dry Cleaning
01.2002 - Current

Bachelors in Counselling/Psychology - Counseling Psychology

Team University US
04.2001 -

Senior Area Manager

Saddles Steak House HQ/Pleasure Foods
07.1996 - 11.2002

Lieutenant

SA Defence Force Infantry Corps
01.1992 - 01.1996

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Rudolph SwanepoelOps Manager