Rudolph Naidoo
Regional Sales Manager
Durban
Summary
Dynamic and results-oriented Regional Sales Manager with extensive experience in sales management, business development, and customer relationship management. Proven track record in leading sales teams, improving market share, and enhancing customer satisfaction. Adept at problem-solving, strategic planning, and project management. Strong communicator with excellent leadership skills and a commitment to success. Seeking to leverage skills and experience to contribute to a forward-thinking organization.
Overview
17
17
years of professional experience
10
10
years of post-secondary education
Work History
Pre-Owned Sales Manager
Goscor Lift Trucks Company
06.2024 - Current
- Maintained and improved market share for Pre-Owned forklift sales in various industrial applications.
- Fostered strong customer relationships and gained extensive competitor knowledge.
- Forecasted sales quotas, identified sales opportunities, and enhanced customer retention.
- Trained and mentored new sales professionals; managed a team to achieve sales targets.
- Oversee Area Sales Manager and Sales Coordinator; managed administration
- Manage VSB Stock & Rebuild Process
Regional Sales Manager
BHBW
11.2020
- Position requirements were to maintain and improve market share with Sales Forklifts in the Industrial Market (Eg
- Warehousing / Cold Room / Logistics/ Manufacturing Applications)
- Ensure a positive relationship was maintained with customers and have extensive knowledge about the competitors( Goscor / Toyota Forklift / Linde MH / / Criterion TCM / Jungheinrich)
- Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products
- Identified and maximized sales opportunities, and increased customer retention rates
- Trained new sales professionals and provided coaching as needed to maintain company sales success
- Provided optimal assistance to the General Manager and handled a variety of tasks
- Successfully managed a sales team of several people to meet and achieve sales goals
- Led sales department with a can-do attitude and high quarterly sales
- Responsible for 4 x Area Sales Managers and a Sales Coordinator/ Accountable for STR Rental Sales and their Administrator.
Regional Sales Manager
Eternity Technologies / MMD Steel
03.2017 - 11.2020
- Salary and Benefits (Market Related + Car Allowance+ Commission + Prov Fund)
- Position requirements were to maintain and improve market share with Sales of Traction Batteries and Battery Bay Set-up's for the Forklift and Industrial Market (Eg
- Warehousing / Cold Room Application)
- Ensure a positive relationship was maintained with customers and above all the OEM Material Handling Suppliers (Linde MH / Barloworld / Criterion TCM / Jungheinrich) were satisfied with the product, price, delivery and promotion when available
- Ensure Cold Calling daily was arranged with (500) end user customers (E.g
- Vector Logistics / RCL Foods / Illovo Sugar / Massbuild / Shoprite / Dischem)
- Set up weekly meeting with customers on potential sales
- Refer to customer data base on due date of sale and focus on renewal sale
- Ensure correct measurement and drawing are submitted to the National Draughtsman for Battery Bay Set-up's
- Also ensure the customer is given the option of battery maintenance sale to generate addition revenue
- Battery maintenance sale had to have contract on the SLA drawn up and ensure a sales order was generated for monthly invoicing
- Ensure that sale operation was followed through with the Sales Administrator from the assessment to the report to the customer to the administration of the build lead time, quotation, sales order, and delivery date and follow up with customer satisfaction completed with a customer battery maintenance training course, using Sage X 3 System
- Weekly and monthly sales target and budgets were to be met, and sales and quotation reports together with the cold call reports needed to be submitted on a weekly and monthly basis to the Divisional Director and Managing Director
- Planned weekly battery services with technicians to be carried out at customers and also ensured customer service and maintenance reports with degeneration was capitalized as a potential sale.
Sales Manager
First National Battery
01.2016 - 03.2017
- Salary and Benefits (Market Related + Company Car + Commission + Medical Aid + Prov Fund + 13th Cheque)
- Position requirements were to maintain and improve market share with Sales of SMP (Surface Motive Power) Batteries for the Forklift and Industrial Market
- Ensure a positive relationship was maintained with customers and above all the OEM Material Handling Suppliers (Linde MH / Criteron TCM / Barloworld) were satisfied with the product, price, delivery and promotion when available
- Ensure Cold Calling on a daily basis was arranged with (+-550) end user customers (E.g
- Unilever / National Brands / Super Group / Toyota Boshoku)
- Set up weekly meeting with customers on potential sales
- Refer to FNB customer data base on due date of sale and focus on renewal sale
- Also ensure the customer is given the option of battery maintenance sale to generate addition revenue
- Battery maintenance sale had to have contract on the SLA drawn up and ensure a sales order was generated for monthly invoicing
- Being trained on Battery Testing, had to ensure assessment of customer batteries we done correctly, quotations were accurate and pricing and the discount structure were followed intensively to capitalize on the sale
- Ensure that sale operation was followed through from the assessment to the report to the customer to the administration of the build lead time, quotation, sales order, and delivery date and follow up with customer satisfaction completed with a customer battery maintenance training course
- Weekly and monthly sales target and budgets were to be met, and sales and quotation reports together with the cold call reports needed to be submitted on a weekly and monthly basis to the Regional & National Sales Manager
- Ensure invoicing and customer delivery were completed before partaking in the monthly stock take
- Planned weekly battery services with technicians to be carried out at customers and also ensured customer service and maintenance reports with degeneration was capitalized as a potential sale
- Used systems such as Oracle 7.0 and FNB Intranet to obtain pricing structure / stock availability / factory manufacturing dates and battery specifications
- Had to comply with ISO/TS 18001 / ISO 9001 regulations
Service Coordinator / Manager
Linde Material Handling
02.2008 - 12.2015
- Salary and Benefits (Market Related + Monthly Incentives+ Medical Aid +Prov Fund + 13th Cheque)
- Position requirements were to ensure that the service department for our KZN Branch ran efficiently & effectively, with regards to the service repairs and customer service planning that we provided as a team to our customers (E.g
- Mondi Paper, S A Breweries, Rainbow Chicken, SAA Airlines, UTI - DSV)
- Ensure complete administration of Service Department in KZN using systems such as (Microsoft AX and Scala 5.0) to process and update technician Job Cards to ensure customer calls were attended too, and follow ups were done
- Job description was to mainly oversee the Procurement (Purchasing) of Engineering and Fabrication costs to suppliers were booked onto Job Cards and PO were issued
- Also, to follow up on suppliers on lead time on delivery of materials required
- Ensure parts were delivered to Technicians throughout KZN through overnight freight
- Use Internal Programming Systems (Lindos / Truck Master) to quote customers on damages or general repairs on their forklift when required
- Planned weekly services to be carried out on Linde Contract forklifts based at customers and also Linde Financial Services forklifts
- Had to report daily, weekly and monthly proceedings to Branch Manager and Service Manager, achieve Adhoc Sales Target (On Customer Quotations for Damages) and part-take in internal audit process (Comply with ISO/TS 16949 regulations)
- Managed and Supervised 15 Technicians
Education
Grade 12 - Matric -
Savannah Park Secondary
01.2001 - 05.2001
National Diploma in Information Technology - undefined
Durban Institute of Technology
01.2003 - 05.2005
National Certificate in Service Management - undefined
University of South Africa
01.2012 - 05.2012
National Certificate Project Management - undefined
Damelin Business School
01.2014 - 05.2015
National Diploma In Business Management - undefined
Damelin Business School
01.2015 - 05.2020
National Certificate - Sales Management
University Of Cape Town
Durban, South Africa 04.2001 -
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Skills
Problem Solving
Decision Making
Ability to Work Under Pressure
Ability to Work in a Team
Project Management Skills
Communication Skills
Fast Learner
Microsoft Office
Ability to Multitask
Effective Time Management
Marketing and Sales
Leadership Skills
Computer Skills
Leadership
Customer Service
Business Development Strategies
Websites
Languages
English
Afrikaans
Zulu
References
- Michael Keats, +2782 494 7775, mkeats@goscor.co.za
- Clifford Norman, +2783 391 1815, cnorman@bhbw.co.za
- Chappy Moodley, +2779 081 2870, cmoodley1@bhbw.co.za
- Jason Ravenscroft, +2783 704 2060, jason.ravenscroft@battery.co.za
- Michael Whitehead, +2778 619 9068, michael@eternitytechnologies.co.za
Extracurricular Activities
Founder / President, Lions Volleyball Club, Durban, 01/2019 General Secretary, Christian Revival Centre, Durban, 11/2017 Elder and Team Leader Of Area Sports Director Deputy Chairperson, Community Policing Forum, Durban, 01/2019
Timeline
Pre-Owned Sales Manager
Goscor Lift Trucks Company
06.2024 - Current
Regional Sales Manager
BHBW
11.2020
Regional Sales Manager
Eternity Technologies / MMD Steel
03.2017 - 11.2020
Sales Manager
First National Battery
01.2016 - 03.2017
National Diploma In Business Management - undefined
Damelin Business School
01.2015 - 05.2020
National Certificate Project Management - undefined
Damelin Business School
01.2014 - 05.2015
National Certificate in Service Management - undefined
University of South Africa
01.2012 - 05.2012
Service Coordinator / Manager
Linde Material Handling
02.2008 - 12.2015
National Diploma in Information Technology - undefined
Durban Institute of Technology
01.2003 - 05.2005
National Certificate - Sales Management
University Of Cape Town
04.2001 -
Grade 12 - Matric -
Savannah Park Secondary
01.2001 - 05.2001
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