Rudi Marx

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring team members.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Controlled costs to keep business operating within budget and increase profits.
• Cross-trained existing employees to maximize team agility and performance.
• Developed and maintained relationships with customers and suppliers through account development.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
• Manage and review Group Air and Sea Rates monthly
• Negotiate with all service providers reduce rates for the group
• Review volumes monthly and quarterly
• Develope and Lead the Pharmaceutical Growth for Aviocean
• Set up Supply Chains for new clients on Global routes
• Maintain and develope the relationships with all Pharmaceutical Clients
• Handle and Manage Quotes and Deviations ( CAPA ) for all Pharmaceutical Clients
• Lead the Pharma Sales team in new meetings and strategies

 Negotiations on a national level of all Sea and Air freight rates with shipping lines and airlines, as
well as overseas agents and groupage agents accordingly for LCL cargo.
 Ensuring that all rates logged on national shared drive are up to date and ready for use by sales
and servicing team at all times.
 Ensuring that all shipping industry news is distributed nationally to sales and servicing teams as
well as relevant management.
 Calling on existing and new clients.
 Accompanying sales and service consultants on sales and service calls in assisting to gain and
extend business and target accounts with particular focus on the my Trade Lane where
necessary.
 Assisting in training new staff in sales and servicing techniques where necessary.
 Meeting and growing new agency agreements with overseas agents where GAC is not as yet
represented.
 Travelling to the various regions on a monthly basis to meet with clients as well as Service
Providers in the other canters.
 Assist in the application and completion of all International Tenders related to my specific Trade
Lane.
 Compiling and reporting on quarterly reports defining growth or loss in volume or revenue on my
respective trade lane.
 Creating and compiling ‘country fact sheets for all countries falling within my trade lane, to
increase the knowledge and understanding of particular countries for colleagues and company
staff in general.
 Distribution and compiling of Quarterly News letters on new developments within my Trade Lane
in terms of changes in rates, market trends, new service offerings, etc.

- Register and control all forwarding shipments for CPT Clients

- Manage the relationships with clients

- Manage the relationships with all Global Partners

- Various task relating to Air and Sea Imports and Road Freight

- Various Task relating to Import of Air and Sea Freight including Forwarding , Clearing, Customs Entries and Invoicing

- Manage all files from start to completion

- Draw and Deliver Cargos to clients

- track cargo at Depots and Airlines

- Filing of paperwork

- Various Junior parameters