Rudi Bezuidenhout

• Formulated policies and procedures to streamline operations.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring team members.
• Assessment of vehicle damage / quoting
• Quality control
• Vehicle Handover
• Handled complaints
• Communication with all assessors from various insurance companies.
• Communicating with suppliers for the best rates on products supplied.

• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed budget implementations, employee evaluations, and contract details.
• Formulated policies and procedures to streamline operations.
• Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
• Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
• Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
• Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal clients.
• Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Reported issues to higher management with great detail.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

· Audatex Proficient Fully

· Create new quotes and add additionals on Audatex, TMS, Freeway and VDQ

· Dealing with insurance companies on a daily basis

· Communicating with assessors

· View and estimate vehicle damage

• Enhanced customer satisfaction by consistently delivering quality workmanship and meeting deadlines.
• Maintained workshop activities in line with budget requirements.
• Purchased and oversaw inventory of supplies, tools and equipment.
• Implemented quality control measures that resulted in fewer complaints and comebacks.
• Identified areas in need of improvement and developed plans to correct problems.

• Mentored junior estimators in company processes and best practices, increasing the team''s overall effectiveness.
• Reviewed completed projects'' actual costs compared against estimates as part of a continuous improvement process, refining future estimates based on lessons learned.
• Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
• Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
• Maintained workshop activities in line with budget requirements.

• Created and reviewed work orders detailing required repairs per shop and manufacturer guidelines.
• Maintaining shop inventory according to set standards and rectified discrepancies.
• Applied finishing techniques to enhance quality and appearance of repairs.
• Tested and adjusted newly repaired vehicles to verify proper function.
• Reassembled and replaced parts to complete body repairs.
• Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
• Utilized collision repair hammers, welders and grinders to address bodywork needs.
• Increased workshop efficiency with organization and maintenance of tools and equipment.
• Completed complex repairs with precision, demonstrating expertise in various auto body materials and techniques.
• Decreased repair time by streamlining processes and effectively managing workflow in the shop.
• Achieved high customer satisfaction scores, consistently delivering quality workmanship.
• Optimized workshop space usage, effectively organizing tools and equipment.

• Followed standard operating procedures to achieve consistent quality of work.
• Replaced and repaired vehicle parts according to work order instructions.
• Applied finishing techniques to enhance quality and appearance of repairs.
• Tested and adjusted newly repaired vehicles to verify proper function.
• Reassembled and replaced parts to complete body repairs.
• Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
• Utilized collision repair hammers, welders and grinders to address bodywork needs.
• Inspected new parts and areas of repair to verify correctness and quality.
• Restored vehicles to their original condition, utilizing advanced dent removal techniques.