Ruby-Claire Kleinhans
Medical Administrator
Benoni
Summary
Self-motivated medical administrator who brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. Reliable business professional with experience in project management, process improvement, financial analysis and an accomplished background in both the administrative and marketing field. Proven track record of successfully streamlining business operations and reducing costs. History retaining clients and talented staff.
Overview
7
7
years of professional experience
4
4
Languages
Work History
Medical Administrator
Affinity Health Insurance
01.2022 - Current
- Developed policies and procedures that improved operational efficiency while maintaining high standards of care delivery to patients.
- Maintained positive work environment by fostering open lines of communication among staff members and addressing any concerns or conflicts promptly and professionally.
- Utilized data analytics tools to track performance metrics and identify areas for improvement, implementing targeted initiatives to address identified issues.
- Assisted physicians in coordinating care plans by maintaining accurate records.
- Negotiated contracts with practices, achieving favorable terms for both members of the scheme and medical practitioners.
- Handled sensitive patient and medical practitioner information with confidentiality.
- Verified accuracy of patient information in medical records.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Communicated effectively with staff, patients, and medical practitioners by email and telephone.
- Scanned and uploaded medical practitioner contracts into electronic medical records system.
- Assisted members of the scheme with medical and claim queries.
Marketing and Sales Manager
Definitive Edge Auto
03.2021 - 01.2022
- Expanded market share by identifying and targeting untapped consumer segments with tailored messaging.
- Spearheaded trade show participation, increasing brand exposure and generating valuable leads for the sales team.
- Conducted market research to identify trends, opportunities, and competitive landscape insights for informed decision making.
- Improved customer retention rates, fostering strong relationships through personalized interactions.
- Managed accounts to retain existing relationships and grow share of business.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Prepared sales presentations for clients showing success and credibility of products.
- Facilitated business by implementing practical networking techniques.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Built relationships with customers and community to establish long-term business growth.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Implemented systems and procedures to increase sales.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Performed competitive analyses and adjusted sales and marketing strategies accordingly.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Managed sales promotions and marketing strategies on major social media sites.
- Led crisis management team and provided quick turnaround solutions.
Marketing Manager
Kul Business Solutions
01.2020 - 03.2021
- Improved customer loyalty by implementing effective email marketing campaigns and personalized offers.
- Conducted thorough competitor analysis to stay ahead of industry trends and maintain a competitive edge in the market space.
- Streamlined processes within the marketing department for more efficient project management and resource allocation.
- Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
- Led a team of marketing professionals to deliver high-quality campaigns on time and within budget.
- Delivered compelling presentations to stakeholders, demonstrating the value of proposed marketing initiatives in driving business results.
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Mentored junior team members, providing guidance and support to foster professional growth and skill development within the marketing department.
- Negotiated partnerships with key influencers, maximizing brand exposure in target markets.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Optimized website content for improved search engine rankings and increased web traffic.
- Used data analytics to track lead generation campaigns and improve quality.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Managed workflow between staff, coordinating documents and creative material distribution.
- Performed market segmentations, targeting and positioning for each product line.
- Recruited and hired capable team members to add value and diverse skills set to marketing department.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
- Mentored local personnel on best practices and protocols to maximize productivity.
- Managed budget allocation and resource utilization to maximize marketing ROI.
Sales Consultant
Innovative Acquisitions
01.2019 - 01.2020
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Evaluated sales metrics to identify areas for improvement, implementing strategic changes to increase success rates.
- Exceeded quota expectations consistently through diligent prospecting efforts and effective pipeline management techniques.
- Maximized profit margins while maintaining competitive pricing structures through skillful negotiation tactics with clients during the sales process.
- Collaborated with marketing teams to develop targeted promotional campaigns that drove customer interest and engagement.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Created detailed sales presentations to communicate product features and market data.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Increased profitability and pipeline development by leveraging multiple sales strategies and distribution channels.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Maximized customer retention by resolving issues quickly.
- Trained and mentored new sales representatives.
Administrator
LSL Consulting
11.2016 - 12.2018
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Facilitated cross-departmental collaboration, resulting in increased efficiency and timely project completion.
- Conducted regular audits of operational processes, identifying areas for improvement and implementing solutions accordingly.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Oversaw vendor relations, negotiating contracts that resulted in cost savings for the organization.
- Collected, validated, and distributed information to employees.
- Generated reports to suggest corrective actions and process improvements.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
- Created and managed project plans, timelines and budgets.
- Collected, arranged, and input information into database system.
Education
No Degree - Bachelor of Arts in Criminology
Unisa
Johannesburg, South Africa 04.2001 -
Higher Certificate in Law - Law
Unisa
Johannesburg, South Africa 04.2001 -
National Certificate in Business Administration - Business Administration
Amathuba
Rivonia, South Africa 04.2001 -
High School Diploma -
Ashbury Private School
Crystal Park 04.2001 -
Skills
Attention to Detail
Interpersonal Skills
Strategic Planning
Reliability
Relationship Building
Time Management
Problem-Solving
Professionalism
Computer Proficiency
Decision-Making
Goal Setting
Project Planning
Organizational Skills
Timeline
Medical Administrator
Affinity Health Insurance
01.2022 - Current
Marketing and Sales Manager
Definitive Edge Auto
03.2021 - 01.2022
Marketing Manager
Kul Business Solutions
01.2020 - 03.2021
Sales Consultant
Innovative Acquisitions
01.2019 - 01.2020
Administrator
LSL Consulting
11.2016 - 12.2018
No Degree - Bachelor of Arts in Criminology
Unisa
04.2001 -
Higher Certificate in Law - Law
Unisa
04.2001 -
National Certificate in Business Administration - Business Administration
Amathuba
04.2001 -
High School Diploma -
Ashbury Private School
04.2001 -