Ruben Pelser

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring team members.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Developed and maintained relationships with customers and suppliers through account development.
• Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.

Performed administrative tasks and provided IT support for gym operations.

• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.
• Worked well in a team setting, providing support and guidance.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked effectively in fast-paced environments.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Strengthened communication skills through regular interactions with others.
• Paid attention to detail while completing assignments.
• Organized and detail-oriented with a strong work ethic.
• Learned and adapted quickly to new technology and software applications.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Developed signage, print materials, logos, and vehicle wraps.

• Developed creative design for print materials, brochures, banners, and signs.
• Conceptualized creative designs for print materials, banners, and signs.
• Completed final touches for projects such as images sizes and font selection.
• Created digital image files for use in digital and traditional printing methods.
• Managed multiple projects simultaneously, ensuring timely completion of deliverables while maintaining high-quality standards.
• Completed final touches for projects before rollout.
• Met with customers to present mockups and collect information for adjustments.
• Researched industry trends to stay current on best practices in graphic design.
• Elevated customer satisfaction by personalizing graphic design solutions.

Prepared printed signage for client collection and delivery. Operated the required machinery for said printing.

Assisted clients in making purchases aligned with contractual agreements. Clients ranged from single individuals to companies.

• Expanded customer base through cold calling, networking, and relationship building.
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
• Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
• Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
• Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
• Utilized CRM software to manage client information, track leads, and monitor sales progress.
• Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
• Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
• Streamlined sales process, reducing time from lead to close.
• Stayed up-to-date with industry trends to position company as market leader.