Ruben Naidoo

Senior Infrastructure Administrator

• Provided expert-level technical assistance to end users, resolving complex issues in a timely manner.
• Improved system stability by implementing proactive IT maintenance and monitoring procedures.
• Mentored junior IT support engineers, fostering a collaborative environment that promoted professional growth and skill development.
• Served as a subject matter expert on various technical topics, frequently delivering presentations to senior leadership and other stakeholders.
• Collaborated with cross-functional teams to successfully complete large-scale technology projects on time and within budget.
• Maintained high availability of critical business applications by proactively addressing potential issues before they escalated into outages.
• Connected to computer of client using remote link to install programs and applications.
• Installed and maintained hardware and computer peripherals to store tangible components.
• Enhanced storage performance by optimizing configurations and implementing regular maintenance routines.
• Implemented capacity planning measures to anticipate future growth, ensuring adequate resources were available when needed.
• Contributed to cost savings by consolidating servers using virtualization technologies such as Hyper-V and VMware.
• Ensured smooth business continuity during disaster recovery scenarios through rigorous testing of backup strategies and communication protocols.
• Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
• Implemented, developed and tested installation and update of file servers, print servers and application servers.
• Devised scripts and automation tools to improve system efficiency.
• Led server infrastructure development, quality assurance, staging and production systems.
• Maximized system availability through development and testing of contingency plans.
• Researched and recommended new technologies and strategies for improving system performance.

• Office 365 deployment:
• Managing Domains in Office 365
• Implementing Directory Synchronization for the purpose of migration.
• Deploying migration setup for multiple types of migration. (Cut-Over, IMAP, Staged and Hybrid)
• On-Boarding and Off-Boarding the mailboxes from Exchange Online Servers.
• Migrating the Shared, Resource and Room Mailboxes to cloud and from cloud to On-Premise.
• Handling post migrated issues like permissions and password issues for the users.
• Administered and supported Office 365 and MS Exchange policies.
• Setting up the ActiveSync for the mobile messaging services.
• Managed MS Exchange servers, AD applications and public folders.
• Resolved tenancy technical issues and monitored Office 365 systems.
• Automated and executed Office 365 procedures utilizing Windows PowerShell.
• DPM Administrator:
• Implemented Microsoft DPM 2016
• Setup and configured all protection groups for all company data (14 Servers)
• Created and implemented custom restore requests varying from full system restores to specific single file restores.
• Installed and configured backup agents according to specific settings for security and streamlined data flow.
• Repaired failures between the centralized backup system and the client servers
• Month to Month Contract Position
• Enhanced server performance by optimizing configurations and implementing efficient resource allocation strategies.
• Reduced downtime for critical systems by proactively monitoring server health and addressing potential issues promptly.
• Streamlined deployment processes through effective automation techniques, reducing time spent on manual tasks and increasing team productivity.

• Ensure that All IT infrastructure is correctly deployed and operating such as performance, availability.
• Ensure business systems are provisioned with the correct technical support where required (e.g., databases, backups, infrastructure performance measurement etc.)
• Ensure that all our system users are provided with appropriate support and training when required.
• Access to information is correctly monitored.
• Systems and data are adequately protected and can be recovered in an incident to agreed levels (data protection, disaster recovery, continuity).
• Ensure that all staff receive agreed levels of support; those exceptions are properly managed, and workflow is not interrupted.
• Organize Gatekeeper for implementation of change control to ensure that systems remain stable.
• Ensure that IT assets are properly deployed, monitored and maintained.
• Responsible to identify and Manage Operational risks.
• Ensure that all systems and processes are adequately implemented and documented (e.g., configuration standards, operating procedures, and internal IT policies).
• Management of relevant supplier contracts relating to IT requirements.
• Monthly Review, Reporting and updating Senior Management of the state of IT infrastructure and services, to ensure that services and infrastructure operate efficiently and are continuously improved.
• Maintain and report any IT operational risks and interventions.
• Manage and report on the expenditure on agreed budgets relating to IT Operations.
• Provide recommendations on annual budget for IT Operations.
• Ensure that operational administration of all business systems is performed to agreed metrics – including IT assets, user accounts, data administration, and other processes required to keep the systems aligned.
• Identify staff skill gaps and advise on training and improvement opportunities.
• IT Manager responsible for staff supervision onsite and Company's 11 other sites.
• Maintaining the Virtualization SLA uptime.
• Company Restructuring
• Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
• Oversaw IT department operations and training.
• Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
• Coordinated IT operations activities to deliver smooth flow of daily business needs.
• Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
• Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
• Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
• Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
• Improved network efficiency by implementing new server configurations and optimizing system operations.
• Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
• Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
• Evaluated emerging technologies to identify opportunities for innovation and improvement within the organization''s IT landscape.
• Conducted regular performance evaluations to identify areas for improvement and develop targeted action plans for continuous enhancement of IT services.
• Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
• Implemented robust backup strategies to safeguard critical data against loss or corruption, minimizing potential risks.
• Created and terminated user's accounts from start to finish in business applications.
• Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
• Implemented and maintained technology and software budget.
• Managed life cycle replacement of hardware and software.

• Responsible for all exchange servers within Deloitte (regions = 12) and exchange infrastructure.
• Creation of mailboxes and distribution lists, ensure mail system is available 24/7. +- 3000 users
• Responsible for Blackberry servers and account creations, Blackberry support 24/7 for partners and directors.
• Responsible for Microsoft Forefront and antivirus for exchange servers, monitoring mail queues both internal and external.
• Granting access permissions for certain mailboxes and calendars, server maintenance and setup.
• Many other Adhoc duties including OCS support and database clean-ups, mailbox moves, AD support.
• Seeking better prospects and career advancement
• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
• Maintained accurate documentation of company policies and procedures for easy reference by all employees.

• Responsible for File and Print Infrastructure. Resetting of Ad user accounts and also responsible for installing and replacing out of warranty servers. Responsible for all servers within Deloitte Woodlands and also the regions (8)
• Currently working with Systems Centre Operations Manager to manage servers countrywide
• Work with SLA's and managing monthly maintenance, solid knowledge of Windows server 2003/2008 and other operating systems, currently working with McAfee ePO anti-virus.
• Partial support on SAP Basis and Exchange 2007, File & Print shares and permissions.
• Seeking better prospects and career advancement

• Responsible for Companies internal network administration. Onsite technical support to Our clientele (Deloitte) (Notebooks, Desktops) and support on these products. Specialized working knowledge of IBM / Lenovo Notebooks and Desktops, and daily telephonic support of these products. Active directory name creations and password reset, Network administration and setup Helpdesk support and onsite support, Printer Installations and support, Wireless networks, VPN, Heat call logging and SLA deadlines.
• Providing IT support, System fault finding, telephonic technical and remote assistance support and stand-by for providing weekend technical support. Ensuring ongoing maintenance, repair and monitoring of network and PC's.IT inventory and stock control, implementation of all hardware and software used. Upgrade, maintain and fault finding on IT systems, Hardware and Software procurement, Administration of Microsoft Exchange, Training users on IT applications and products. Knowledge of the following Systems/networks/packages.
• Microsoft Windows (XP, 2000, 2003, 2008, Vista and SERVER, IIS5/IIS6.0. Remote Desktop Microsoft Antispyware/Windows Defender MS Exchange Server 2003 & 2007Microsoft Office, 2003, 2007
• Moved to new position within Deloitte

• Responsible for Companies Internal Network administration. Liaison with Corporate clients on a daily basis. Onsite technical support to our clientele. Our Company is an IBM Partner hence I was responsible for the assembly of IBM products (Notebooks, Desktops, Kiosks & POS Systems Servers, Blade Centre and Storage) and full support on these products. Specialized working knowledge of IBM/Lenovo Notebooks and PC's including telephonic support. Installation of operating systems for Corporate Clients. Downgrading of Desktops and Notebooks from Vista Software to Windows XP.
• Maintaining and servicing of Servers for inter branches. Operating Lotus notes and all other latest Computer Software.
• Started a new job with better prospects

• Packing and dispatching of orders, serial tracking and scanning products via computer.
• Building /assembly Of PC components.
• Computerized GRV & RMA of stock, stock take, Adjustments, checking on warranty and assisting clients on swap outs. Assembly and prepping of PC Components, installation of software etc.
• Resolving technical computer problems Quoting clients on prices and ordering of stock, Assembling of pcs and in-house support as well as on-site support to clients and handling Desktop Support. Setup of wireless networks.
• Support staff workstations - software and hardware. PC Support/rebuild/replace. Troubleshooting, Data Recovery on Pc's and Laptops. User support, Database clean-up. Backups. General Admin duties including
• Follow up on warranty products and licenses. Full function IT Technical and Sales.
• Re-Located to Johannesburg

• Duties Capturing of Trusts, SE's, IT12, IT14 returns onto computerized software.
• Verifying of all captured applications
• Assist in various circulation work
• Computer experience on the WIP system
• Have had training in cheque return control and cheque return
• Contract position – no future prospects

• Assisting internet international clients with IT problems- helping them with complete use of software programs
• Night shift work (11PM- 7AM)
• S.A. branch closed- International Company

• Ordering and purchasing of stock. Building & assembly of PC components.
• Computerised GRV & RMA of stock, warranty checks
• Onsite technical support to clients on hardware and software
• Casual – Relief Position