Ruben Laubscher
Operations
Centurion
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
14
14
years of professional experience
2011
2011
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Operations Manager
Medical Accounting Consultants
Centurion
04.2025 - Current
- Selected and mentored senior staff of 10, creating successful leadership team.
- Directed operational strategy and innovation, significantly increasing efficiency and reducing costs across all departments.
- Hired, trained and supervised staff to meet objectives, comply with management systems and perform best practices.
- Controlled expenses and allocated financial resources to reach budget goals.
- Monitored operations to keep processes aligned with targets and matching forecasts.
- Briefed managers regarding new and modified directives to maintain morale and quality measures.
- Evaluated departmental performance and developed improvements to key operations.
- Defined, implemented, and revised operational policies and guidelines.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks with approximately 250 to 450 medical claims per week.
Debtors Supervisor
Medical Accounting Consaltants
Centurion
01.2020 - 04.2025
- Resolved customer complaints swiftly, turning negative experiences into positive outcomes.
- Ensured a consistently clean and well-organised workplace, supporting operational efficiency and a positive environment.
- Supervised workforce behaviour and implemented safety protocols to maintain a consistently safe and compliant working environment.
- Fostered a positive working environment, encouraging teamwork and collaboration.
- Planned and communicated daily manufacturing tasks and targets.
ACTING STORE MANAGER
Billabong Sun City
10.2017 - 11.2019
- Dealt with all Store manager responsibilities.
- Supervised the day to day operations of the retail store
- Set goals to achieve and exceed sales targets
- Ensured that the highest level of customer service was brought forward.
- Communicated staff expectations, budgets and targets and support
- Administer store presentation, housekeeping, security, customer relations, stock management, ordering, and all staff schedules.
- Recruitment and Staff Training.
ACTING STORE LEADER
Mr Price Carletonville Mall
03.2017 - 09.2017
- Developed business strategies.
- Maintained budget and cost controls.
- Recruiting, performance management, and workplace scheduling.
- Implementing security systems and measures.
- Assisted the store team.
- Supervising actions of the retail sales associates within his/her department.
- Managed store operations by ensuring exceptional performance and excellent customer services.
- Trained store staff.
- Customer Service.
- Contributing to team effort by accomplishing related tasks as needed.
ASSISTANT STORE MANAGER
Mr Price Carletonville
12.2014 - 03.2017
- Training of store staff
- Promoting sales
- Preparing reports
- Maintaining quality service and enforced organization standards
- Contributed to team effort
STORE ASSOCIATE
Mr Price Carletonville
04.2013 - 10.2014
- Welcoming and advising customers by providing information on products.
- Contributed to team effort by accomplishing relevant tasks as needed.
- Kept shelves neat, clean and organised through visual merchandising.
- Assisted in annual stocktaking through counting, record-keeping and documenting.
CONTROL ROOM OPERATOR
Kgori Security
07.2012 - 01.2013
- Monitored activity at sites.
- Dispatched security guards to relevant emergency areas.
- Supervised and coordinated activities of manpower operatives in the field.
- Reported incidents to superiors and contacted police and emergency response teams for situations requiring more support.
JUNIOR OFFICE MANAGER
Legal Labour Advisory
03.2012 - 06.2012
- Recruiting, selecting, orienting, and training employees.
- Maintained and organised office services, operations and procedures.
COUNTER ASSISTANT
HI/Q Careltonville
12.2011 - 02.2012
- Assisting customers to the best of my knowledge
- Handling of cash, debit and credit transactions
- Transporting of goods
Education
Matric Certificate -
HOËRSKOOL WONDERFONTEIN
Carletonville12.2011
Skills
Microsoft Office
Operations management
Problem-solving
Performance monitoring
KPI tracking
Strategic decision-making
Certification
Code B Licence
References
- Marlene Rheeder, Cluster Manager at Billabong, 014 552 1043, 081 459 6133, marlene.rheeder@billabong.co.za
- Marius Modler, Area Manager at Mr Price, 083 447 3481, MModler@mrp.com
- Nicolise Venter, Branch Manager at Capitec Bank, Previous Manager at Mr Price, 072778 2189
- Antoinette Crause, Store Manager at Milady's Carletonville, Previous Manager at Mr Price, 018 788 4173, 072 823 9865
- Thembi Moloantoa, Store Manager at Mr Price Carletonville, 018 787 4227, 082780948
- Taryn Thompson, Senior Credit Controller, Medical Accounting Consultants 0764234582
Hobbies and Interests
- Competitive online Gaming
- Hiking
- Amateur Mountain Biking
Personal Information
Timeline
Operations Manager
Medical Accounting Consultants
04.2025 - Current
Debtors Supervisor
Medical Accounting Consaltants
01.2020 - 04.2025
ACTING STORE MANAGER
Billabong Sun City
10.2017 - 11.2019
ACTING STORE LEADER
Mr Price Carletonville Mall
03.2017 - 09.2017
ASSISTANT STORE MANAGER
Mr Price Carletonville
12.2014 - 03.2017
STORE ASSOCIATE
Mr Price Carletonville
04.2013 - 10.2014
CONTROL ROOM OPERATOR
Kgori Security
07.2012 - 01.2013
JUNIOR OFFICE MANAGER
Legal Labour Advisory
03.2012 - 06.2012
COUNTER ASSISTANT
HI/Q Careltonville
12.2011 - 02.2012
Matric Certificate -
HOËRSKOOL WONDERFONTEIN