Ruben Jansen Van Rensburg
Johannesburg
Summary
Results-driven individual with a good foundation in networking concepts, adept at utilizing monitoring tools to ensure optimal network performance. Proven ability to troubleshoot and resolve complex issues efficiently, with excellent communication skills. Experienced in maintaining accurate documentation, prioritizing tasks, and adapting to dynamic IT environments. Committed to continuous learning and improvement.
Overview
3
3
years of professional experience
Work History
NOC Agent Tier 2
Xpedite Technologies
Johannesburg, South Africa
03.2024 - Current
- Diagnosed and troubleshot hardware, software and network issues.
- Improved troubleshooting efficiency by creating comprehensive knowledge base articles for common issues.
- Enhanced customer satisfaction by promptly addressing and resolving complex technical issues.
- Served as a mentor to junior technicians, sharing best practices and fostering professional development.
- Conducted root cause analysis on recurring issues, leading to long-term improvements in product quality and user experience.
- Installed and configured operating systems and applications.
- Tested new software and hardware prior to deployment.
- Managed IP address allocation within the organization''s LAN/WAN environments using best practices efficiently.
- Collaborated with cross-functional teams to design and implement comprehensive network solutions for clients.
- Designed and evaluated WAN and LAN connectivity technologies.
NOC Agent
Xpedite-Technologies
09.2023 - 03.2024
Field Technician
Xpedite-Africa
12.2021 - 08.2023
Education
MTCNA Course
03.2022
Matric -
Hoërskool Jan Viljoen
12.2021
Skills
- Network Monitoring Tools
- Troubleshooting
- Basic Network Protocols
- Hardware Knowledge
- Service Desk Interaction
- Multitasking
- Prioritization
- Easily adapt to changes
- Critical and quick thinking in intense situations
- Relevant certification: MTCNA
- Relevant experience in the networking field
- Attention to Detail
Languages
Afrikaans
English
Personal Information
Date of Birth: 01/14/03
Timeline
NOC Agent Tier 2
Xpedite Technologies
03.2024 - Current
NOC Agent
Xpedite-Technologies
09.2023 - 03.2024
Field Technician
Xpedite-Africa
12.2021 - 08.2023
Matric -
Hoërskool Jan Viljoen
MTCNA Course