Voice-over acting
Ruben Barnard
Operator And Sommelier
Pretoria
Summary
Dedicated service industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Operations Manager and Sommelier
Capito!
Pretoria
05.2022 - Current
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
Manager of Operations and Shareholder
Meet On Milner
Pretoria
04.2021 - 05.2022
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Head Waiter
Pachas
Pretoria
01.2019 - 04.2020
- Trained staff members on use of POS system.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Waiter
Crawdaddy's
Pretoria
01.2015 - 01.2019
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
Education
No Degree - Civil Engineering
University of Pretoria
Pretoria 04.2001 -
Bachelor of Commerce - Business Management
University of South Africa
Pretoria 04.2001 -
High School Diploma -
Garsfontein High-school
Pretoria 04.2001 -
Skills
Workflow Optimization
Inventory Management
Customer Service
Project Management
Sales Background
Client Relations
Decision-Making
Interests
Wine tasting and pairing
Timeline
Operations Manager and Sommelier
Capito!
05.2022 - Current
Manager of Operations and Shareholder
Meet On Milner
04.2021 - 05.2022
Head Waiter
Pachas
01.2019 - 04.2020
Waiter
Crawdaddy's
01.2015 - 01.2019
No Degree - Civil Engineering
University of Pretoria
04.2001 -
Bachelor of Commerce - Business Management
University of South Africa
04.2001 -
High School Diploma -
Garsfontein High-school
04.2001 -