Ruan Myron Van Der Merwe
Parts Sales Representative
Boksburg
Summary
Experienced with identifying customer needs and providing appropriate parts solutions. Utilizes strong communication skills to foster positive client relationships and ensure repeat business. Knowledge of inventory management and sales strategies to drive revenue growth.
Meticulously organized Parts Salesman with comprehensive knowledge of thousands of Volvo, SDLG, and Bull Equipment parts and a range of uses in numerous circumstances. Reliable source for customers of varying needs—customer-centric and service-minded employee with approachability and outward-facing patience and generosity.
Parts sales professional with extensive experience in delivering exceptional customer service and managing inventory. Proven track record of fostering team collaboration and achieving impactful results within dynamic environment. Known for adaptability and reliability while ensuring client needs are met efficiently.
Overview
22
22
years of professional experience
2
2
Languages
Work History
Parts Sales Representative
Babcock International
06.2007 - Current
- Specializing in Volvo Earthmoving, Terex Earthmoving, Winget, SDLG and Bull (TLB) Equipment Parts.
- Assisted customers in finding appropriate parts promptly.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Ordered parts from various distributors to fulfill demands.
- Conducted no cash handling, credit card transactions, and register closeout at the end of business day.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Consistently met or exceeded individual sales goals by employing persuasive communication techniques tailored to different customer profiles.
- Participated in ongoing training programs to continuously improve product knowledge and sales skills for better performance results.
- Enhanced customer satisfaction by providing knowledgeable assistance with parts selection and compatibility.
- Reduced wait times for customers by expediting order processing and delivery schedules.
- Managed returns and exchanges efficiently, maintaining high levels of customer satisfaction.
- Collaborated with team members to achieve monthly sales targets and performance goals consistently.
- Streamlined inventory management through accurate tracking and timely reordering of stock.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
- Adhered to company guidelines for performance and compliance.
Floor Sales Man
Woolworths (Pty)
04.2004 - 10.2006
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Collaborated with team members to achieve collective sales goals and share best practices.
- Increased sales by building strong relationships with customers and identifying their needs.
- Provided input on store layout changes, enhancing overall flow and accessibility of products for customers.
- Cultivated repeat business through exceptional service and consistent follow-up communication.
- Resolved customer inquiries or issues promptly, maintaining a positive store reputation.
- Assisted customers in locating items, ensuring a smooth and efficient shopping experience.
Education
BBA - Business Administration
Mancosa
Johannesburg, South Africa01.2028
No Degree - Babcock FMDP Level1
Babcock Partner With Stellenbosch Business School
Johannesburg, South Africa12.2024
Higher Certificate in Supply Chain Management - Logistics And Supply Chain Management
Mancosa
Johannesburg01.2023
Bridging Course - Computer Studies, Public Administration
Motheo College
Bloemfontein, Free State01.2005
High School Diploma -
Bloemfontein High School
Bloemfontein, Free State01.2003
Skills
Effective team player
Comprehensive understanding of products
Client needs evaluation
Goal-oriented mindset
Parts identification
Improving customer satisfaction
Analytical problem-solving
Service excellence
Ordering parts
Effective verbal communication
Invoice processing
Procurement processing
Email communication
SAP
Teamwork and collaboration
Problem-solving abilities
Safety procedures
Collaborative team development
Timeline
Parts Sales Representative
Babcock International
06.2007 - Current
Floor Sales Man
Woolworths (Pty)
04.2004 - 10.2006
BBA - Business Administration
Mancosa
No Degree - Babcock FMDP Level1
Babcock Partner With Stellenbosch Business School
Higher Certificate in Supply Chain Management - Logistics And Supply Chain Management
Mancosa
Bridging Course - Computer Studies, Public Administration
Motheo College
High School Diploma -
Bloemfontein High School