Summary
Overview
Work History
Education
Skills
Certification
References
Interests
Timeline
Generic

Ruanda Yolandi Visser

Office Administrator
Durbanville

Summary

Dynamic Office Administrator with over 13 years of experience in managing multiple tasks and delivering prompt solutions in fast-paced environments. Recognized for exceptional problem-solving skills while handling workloads, greeting visitors, answering incoming calls, and addressing staff requests. Committed to fostering a professional and welcoming atmosphere that enhances team collaboration and productivity. Proven ability to streamline operations and contribute to a positive workplace culture.

Overview

14
14
years of professional experience
3
3
Certifications
1
1
Language

Work History

Office Administrator

R.J. van Vliet Psychologist Practice
02.2019 - Current
  • Welcome patients, and visitors, with professionalism and courtesy.
  • Manage new patient documents and profiles, ensuring accuracy and completeness.
  • Process claims submissions to medical aids, and handle pre-authorizations.
  • Maintain and organize the office diary, and manage telephone calls efficiently.
  • Perform quarterly and year-end accounting tasks, including financial reporting and reconciliation.
  • Proficiency in computer management, particularly in MS Excel and Word.
  • Design documents as needed, ensuring clarity and adherence to organizational standards.
  • Perform general office duties such as file management, copying, printing, and faxing.
  • Ensure compliance with all regulatory requirements and office policies.
  • Owner: Mrs. Janel van Vliet
  • Contact Details: 072 242 9811 / 021 572 5771

Banqueting Assistant

Emerald Resort & Casino
08.2015 - 01.2019
  • Managed Operations Executive's diary.
  • Minute-taking and distribution thereof.
  • Printing and binding of meeting packs.
  • Assisted with account review reports.
  • Assisted in Capex requests.
  • Customer Care Feedback – reports, distribution, and responses.
  • Employee Rewards Report.
  • Managed Procurement System for Banqueting, Sales, and Hotel F&B.
  • Managed office supplies.
  • Allocated payments from bank statements on Fidelio Opera.
  • Processed charges on Fidelio Opera.
  • Compiled Fidelio opera reports and forecasts.
  • Managed all special function bookings.
  • Guest and client liaising.
  • Banqueting leave roster, and monthly register.
  • Taking and distributing banqueting messages.
  • Managed group bookings for restaurants.
  • Updated databases and competitor analysis.
  • General Office Administration.
  • Assisted in site visits.
  • Processed invoices, refunds, and contracts.
  • Worked extensively with MS Office (Excel and Word).
  • Manager: Ms. Marguerite Gelderman (Line Manager)
  • Contact Details: 082-558-5336.
  • Resigning: Relocated to Cape Town.

Office Coordinator

In Touch Outdoor
01.2012 - 10.2014
  • Managed advertising orders received from sales personnel.
  • Managed quotes, contracts, purchase orders, and final distribution of billing and installation photos.
  • Managed an in-house booking system and its reports.
  • Managed standard company documents.
  • General Office Administration
  • Owner: Mrs. Margie Carr (trustee).
  • Contact Details: (021) 553-4357.

Education

Bachelors of Consumer Science - Hospitality Management Stream

UNISA
01.2020

BTECH Advanced Diploma - Executive Management Assistant

Prestige Academy
01.2011

Grade 12 - undefined

Durbanville Hoërskool
Durbanville, Cape Town
01.2009

Skills

Office administration

Customer relationship management

Record keeping

Database management skills

Effective time management

Financial record management

Appointment coordination

Systematic file arrangement

Certification

Institute: Dynamikos Training Network Pty Ltd

References

  • Janel, van Vliet, Psychologist, 072 242 9811, 021 572 5771, in Private Practice
  • Marguerite Gelderman, Line Manager, 082 558 5336, Emerald Resort & Casino
  • Greg Soutter, Operations Executive, 078 469 6111, Emerald Resort & Casino
  • Margie Car, Owner, 021 553 4357, 083 284 7116, In Touch Outdoor

Interests

Reading

Cooking

Being creative

Timeline

Office Administrator

R.J. van Vliet Psychologist Practice
02.2019 - Current

Banqueting Assistant

Emerald Resort & Casino
08.2015 - 01.2019

Office Coordinator

In Touch Outdoor
01.2012 - 10.2014

BTECH Advanced Diploma - Executive Management Assistant

Prestige Academy

Grade 12 - undefined

Durbanville Hoërskool

Bachelors of Consumer Science - Hospitality Management Stream

UNISA

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Ruanda Yolandi VisserOffice Administrator