Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Ruan Steenkamp

Ruan Steenkamp

Operations Manager
Rietfontein

Summary

I am a committed individual who approaches my work passionately. I am a loyal, reliable and independent person. I work and interact extremely well with other people of any age, gender and culture when in a group or team situation. I am a very goal orientated person and I work hard to ensure my goals are realised. I am a leader by heart and have worked my way to manage or lead other people in every position I have held thus far. I have excellent communication skills, interact very well with others whether in a professional or social setting. Lastly I always manage my time extremely well and organise tasks effectively. It will be a pleasure to make a positive impact and contributions within my next work environment.

Seasoned Operations Manager and talented leader with 5 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

8
8
years of professional experience
1
1
Certification
2
2
Languages

Work History

Operations Manager

Sausage Saloon
08.2022 - Current

Operations Manager

The Franchise Company
02.2020 - 07.2022
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Increased profit by streamlining operations.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Implemented quality control systems to boost overall product consistency and reliability.
  • Analyzed and reported on key performance metrics to senior management.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Developed and maintained relationships with external vendors and suppliers.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

JNR. LOGISTICS MANAGER

NU2 Investments (Pty) Ltd
09.2018 - 02.2019
  • Company Overview: NU2 Investments is an Industrial Gas, Welding, Tooling and Safety Equipment Supply Company
  • Liaising and negotiating with suppliers, manufacturers, retailers and consumers
  • Directing, optimizing and coordinating full order cycle
  • Planning and managing logistics, warehouse, transportation and customer services
  • Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
  • Arrange warehouse, catalogue goods, plan routes and process shipments
  • Resolve any arising problems or complaints
  • Supervise, coach and train warehouse workforce
  • Meet cost, productivity, accuracy and timeliness targets
  • Maintain metrics and analyse data to assess performance and implement improvements
  • Comply with laws, regulations and ISO requirements
  • NU2 Investments is an Industrial Gas, Welding, Tooling and Safety Equipment Supply Company

PROCUREMENT OFFICER/ BUYER

NU2 Investments (Pty) Ltd
06.2017 - 08.2018
  • Company Overview: NU2 Investments is an Industrial Gas, Welding, Tooling and Safety Equipment Supply Company
  • Develop an efficient and accurate system for monitoring all open purchase orders
  • Deliver a weekly purchase order report to management that indicates the vendor invoice number for all closed purchase orders
  • Work with the inventory management team to ensure that all deliveries satisfy the assigned purchase orders and report any back-ordered or missing products
  • Assist the Branch Manager with maintaining proper inventory levels of materials used on a regular basis
  • Establish reliable lines of contact with management team to ensure that all field purchase orders are accurate
  • NU2 Investments is an Industrial Gas, Welding, Tooling and Safety Equipment Supply Company

AU PAIR

Au Pair SA
02.2017 - 05.2017
  • Company Overview: Private household
  • Driving children to and from school
  • Assist with homework and school assignments when needed
  • Private household

Education

National Senior Certificate -

High School

STO REMAN - undefined

Van Zyl Springworks
Pretoria, Gauteng
01.2020 - Current

7 in 1 Diploma in Business Management - Business Management

Udemy
04.2001 -

Diploma - Business Management

Regent Business School
04.2001 -

Skills

*MS Word - Intermediate

*MS Excel - Intermediate

*MS Power Point - Intermediate

*Outlook - Advanced level

*Xero Accounting Software - Advanced level

*Internet Banking & Internet browsing - Advanced level

*Operations management

*Problem-solving

*Performance monitoring

*Process improvement

*Staff management

*Organizational management

*Team leadership

*Operations monitoring

*Operational efficiency

*Performance reporting

*KPI tracking

*Decision-making

*Business planning

*Planning and implementation

*Customer retention

*Inventory management

*Strategic planning

*Workflow optimization

*Client relationships

*Performance management

*Incidents management

*Staff training

*Logistics oversight

*Employee motivation

*Staff development

*Negotiation

Certification

Diploma in Business Management

Timeline

Diploma in Business Management

12-2023

Operations Manager

Sausage Saloon
08.2022 - Current

Operations Manager

The Franchise Company
02.2020 - 07.2022

STO REMAN - undefined

Van Zyl Springworks
01.2020 - Current

JNR. LOGISTICS MANAGER

NU2 Investments (Pty) Ltd
09.2018 - 02.2019

PROCUREMENT OFFICER/ BUYER

NU2 Investments (Pty) Ltd
06.2017 - 08.2018

AU PAIR

Au Pair SA
02.2017 - 05.2017

7 in 1 Diploma in Business Management - Business Management

Udemy
04.2001 -

Diploma - Business Management

Regent Business School
04.2001 -

National Senior Certificate -

High School
Ruan SteenkampOperations Manager