Summary
Overview
Work History
Education
Skills
Timeline
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Ruan Scheepers

Senior Operational Support Manager
Burgundy Estate,WC

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

16
16
years of professional experience
2007
2007
years of post-secondary education

Work History

Senior Manager - National Support and Operations

Huge TNS
10.2024 - Current
  • Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
  • Implemented and developed operational standards, policies and procedures.
  • Held weekly meetings to create business plans and workshops to drive successful business.
  • Provided strong leadership to enhance team productivity and morale.
  • Led cross-functional teams to achieve project milestones and deliver high-quality results.
  • Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
  • Reduced costs, optimized resource allocation, and improved efficiency in projects ans support teams.
  • Improved team performance by providing comprehensive training and fostering a collaborative work environment.
  • Mentored junior staff members for skill development and career progression within the organization.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
  • Consolidated vendors and renegotiated contracts to optimize costs.
  • Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
  • Utilized data-driven insights to make informed decisions that resulted in higher returns on investments.
  • Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
  • Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
  • Championed process improvement initiatives that led to significant cost savings without compromising on quality standards.
  • Enhanced company reputation by driving successful initiatives that addressed client pain points effectively.
  • Coordinated cross-departmental projects to improve product delivery timelines, enhancing customer satisfaction.
  • Led strategic planning sessions to align departmental goals with overall company vision, fostering cohesive growth strategy.
  • Spearheaded development of new product line, resulting in significantly increased market share and brand recognition.
  • Negotiated high-value contracts with new clients.
  • Facilitated partnerships with industry leaders, expanding company's network and opening new business opportunities.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Acting General Manager - Western Cape

Huge TNS
06.2024 - 08.2024
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed budget implementations, employee evaluations, and contract details.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
  • Improved operational efficiency by streamlining workflow processes.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Special Projects Manager

Huge TNS
09.2018 - 06.2024
  • Mentored junior team members, fostering professional growth and enhancing overall team capabilities.
  • Addressed complaints and inquiries from customers and stakeholders.
  • Evaluated project results upon completion, identifying areas for improvement in future initiatives.
  • Implemented continuous improvement strategies based on lessons learned from previous projects.
  • Researched and analyzed various statistical and financial analysis techniques.
  • Ensured compliance with industry standards and regulations throughout the duration of each project.
  • Organized and prioritized workload to delegate responsibilities among colleagues.
  • Delegated tasks to team members based on skill sets and availability, maximizing productivity and performance.
  • Managed workflow and product production of consultants.
  • Led team meetings to provide updates on progress, address challenges, and maintain open communication channels.
  • Organized and prioritized workload to delegate responsibilities among colleagues and team members.
  • Negotiated contracts with vendors and suppliers, securing favorable terms that contributed to cost savings.
  • Utilized data-driven decision-making processes to optimize project outcomes and ensure success.
  • Performed thorough quality assurance checks at every stage of the projects lifecycle.
  • Collaborated with stakeholders to identify project requirements, ensuring alignment with business goals.
  • Addresses complaints and inquiries from customers and stakeholders.
  • Adapted quickly to changing circumstances during projects execution without compromising timelines or desired outcomes.
  • Conducted research and gathered key information for use in upcoming project planning.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Facilitated workshops to collect project requirements and user feedback.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Sourced, vetted and managed vendors needed to accomplish project goals.

Pre-sales and Solutions architect

Huge Connect
03.2014 - 08.2018
  • Evaluated emerging technologies to stay current on industry trends, making informed decisions for technology adoption.
  • Developed comprehensive documentation for technical specifications, project plans, and user guides, streamlining communication across teams.
  • Managed project timelines effectively while juggling multiple priorities, consistently meeting deadlines without compromising quality.
  • Promoted collaboration between cross-functional teams by serving as a liaison between developers, product managers, and stakeholders during all phases of projects.
  • Organized and led tech talks within the organization, sharing knowledge and sparking discussions around new technologies and best practices.
  • Bridged gaps in legacy systems with modernized solutions that increased overall efficiency while maintaining compatibility with existing workflows.
  • Broke down technical ideas and issues into non-technical terms for business executives.
  • Communicated with partners and clients to update product and implementation status at technical or functional level.
  • Supervised deployments and provided troubleshooting and user support.
  • Participated in system development life cycle from requirements analysis through project implementation.
  • Resolved issues related to operational components for LAN, WAN and voice systems.

Monitoring engineer and VSAT support

Internet Solutions
07.2009 - 02.2014
  • Participated in regular training sessions to stay current on industry best practices and emerging tools, ensuring continuous improvement of monitoring capabilities.
  • Evaluated emerging technologies in the field of network monitoring and shared insights with management for strategic decision-making purposes.
  • Provided round-the-clock support for high-priority incidents, ensuring minimal disruption to business operations.
  • Conducted regular system audits to ensure compliance with industry standards and company policies, maintaining a secure environment.
  • Established robust alerting mechanisms using customizable thresholds, allowing quick response to emerging issues before they escalate into critical problems.
  • Collaborated with cross-functional teams to identify root causes of network issues, resulting in more targeted solutions.
  • Created detailed reports on engineering activities and findings.

Education

Highschool Diploma -

Goudrif Highschool

Skills

Strategic planning

Timeline

Senior Manager - National Support and Operations

Huge TNS
10.2024 - Current

Acting General Manager - Western Cape

Huge TNS
06.2024 - 08.2024

Special Projects Manager

Huge TNS
09.2018 - 06.2024

Pre-sales and Solutions architect

Huge Connect
03.2014 - 08.2018

Monitoring engineer and VSAT support

Internet Solutions
07.2009 - 02.2014

Highschool Diploma -

Goudrif Highschool

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Ruan ScheepersSenior Operational Support Manager