Ruan Scheepers
Senior Operational Support Manager
Burgundy Estate,WC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
2007
2007
years of post-secondary education
Work History
Senior Manager - National Support and Operations
Huge TNS
Cape Town, South Africa
10.2024 - Current
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
- Held weekly meetings to create business plans and workshops to drive successful business.
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Reduced costs, optimized resource allocation, and improved efficiency in projects ans support teams.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Mentored junior staff members for skill development and career progression within the organization.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Consolidated vendors and renegotiated contracts to optimize costs.
- Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
- Utilized data-driven insights to make informed decisions that resulted in higher returns on investments.
- Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Championed process improvement initiatives that led to significant cost savings without compromising on quality standards.
- Enhanced company reputation by driving successful initiatives that addressed client pain points effectively.
- Coordinated cross-departmental projects to improve product delivery timelines, enhancing customer satisfaction.
- Led strategic planning sessions to align departmental goals with overall company vision, fostering cohesive growth strategy.
- Spearheaded development of new product line, resulting in significantly increased market share and brand recognition.
- Negotiated high-value contracts with new clients.
- Facilitated partnerships with industry leaders, expanding company's network and opening new business opportunities.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Acting General Manager - Western Cape
Huge TNS
Cape Town
06.2024 - 08.2024
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Improved operational efficiency by streamlining workflow processes.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Special Projects Manager
Huge TNS
Cape Town, South Africa
09.2018 - 06.2024
- Mentored junior team members, fostering professional growth and enhancing overall team capabilities.
- Addressed complaints and inquiries from customers and stakeholders.
- Evaluated project results upon completion, identifying areas for improvement in future initiatives.
- Implemented continuous improvement strategies based on lessons learned from previous projects.
- Researched and analyzed various statistical and financial analysis techniques.
- Ensured compliance with industry standards and regulations throughout the duration of each project.
- Organized and prioritized workload to delegate responsibilities among colleagues.
- Delegated tasks to team members based on skill sets and availability, maximizing productivity and performance.
- Managed workflow and product production of consultants.
- Led team meetings to provide updates on progress, address challenges, and maintain open communication channels.
- Organized and prioritized workload to delegate responsibilities among colleagues and team members.
- Negotiated contracts with vendors and suppliers, securing favorable terms that contributed to cost savings.
- Utilized data-driven decision-making processes to optimize project outcomes and ensure success.
- Performed thorough quality assurance checks at every stage of the projects lifecycle.
- Collaborated with stakeholders to identify project requirements, ensuring alignment with business goals.
- Addresses complaints and inquiries from customers and stakeholders.
- Adapted quickly to changing circumstances during projects execution without compromising timelines or desired outcomes.
- Conducted research and gathered key information for use in upcoming project planning.
- Monitored project progress, identified risks and took corrective action as needed.
- Facilitated workshops to collect project requirements and user feedback.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Sourced, vetted and managed vendors needed to accomplish project goals.
Pre-sales and Solutions architect
Huge Connect
Centurion, South Africa
03.2014 - 08.2018
- Evaluated emerging technologies to stay current on industry trends, making informed decisions for technology adoption.
- Developed comprehensive documentation for technical specifications, project plans, and user guides, streamlining communication across teams.
- Managed project timelines effectively while juggling multiple priorities, consistently meeting deadlines without compromising quality.
- Promoted collaboration between cross-functional teams by serving as a liaison between developers, product managers, and stakeholders during all phases of projects.
- Organized and led tech talks within the organization, sharing knowledge and sparking discussions around new technologies and best practices.
- Bridged gaps in legacy systems with modernized solutions that increased overall efficiency while maintaining compatibility with existing workflows.
- Broke down technical ideas and issues into non-technical terms for business executives.
- Communicated with partners and clients to update product and implementation status at technical or functional level.
- Supervised deployments and provided troubleshooting and user support.
- Participated in system development life cycle from requirements analysis through project implementation.
- Resolved issues related to operational components for LAN, WAN and voice systems.
Monitoring engineer and VSAT support
Internet Solutions
Bryanston, Gauteng
07.2009 - 02.2014
- Participated in regular training sessions to stay current on industry best practices and emerging tools, ensuring continuous improvement of monitoring capabilities.
- Evaluated emerging technologies in the field of network monitoring and shared insights with management for strategic decision-making purposes.
- Provided round-the-clock support for high-priority incidents, ensuring minimal disruption to business operations.
- Conducted regular system audits to ensure compliance with industry standards and company policies, maintaining a secure environment.
- Established robust alerting mechanisms using customizable thresholds, allowing quick response to emerging issues before they escalate into critical problems.
- Collaborated with cross-functional teams to identify root causes of network issues, resulting in more targeted solutions.
- Created detailed reports on engineering activities and findings.
Education
Highschool Diploma -
Goudrif Highschool
Skills
Strategic planning
Talent development
Operations management
Resource allocation
Cross-functional collaboration
Cross-functional communication
Market analysis
Documentation and reporting
Partnership development
Organizational improvement
Troubleshooting and problem resolution
Data-driven decision making
Influencing and negotiating
Innovation management
Team leadership
Decision-making
Effective communication
Problem-solving abilities
Time management
Project planning
Multitasking
MS office
Hiring and training
Employee coaching and mentoring
Performance reviewing
Technical proficiency
Timeline
Senior Manager - National Support and Operations
Huge TNS
10.2024 - Current
Acting General Manager - Western Cape
Huge TNS
06.2024 - 08.2024
Special Projects Manager
Huge TNS
09.2018 - 06.2024
Pre-sales and Solutions architect
Huge Connect
03.2014 - 08.2018
Monitoring engineer and VSAT support
Internet Solutions
07.2009 - 02.2014
Highschool Diploma -
Goudrif Highschool