Ruan Morne Rheeder
Pretoria
Summary
Dynamic IT professional with extensive experience at Quatro IT, specializing in technical support and remote assistance. Proven ability to troubleshoot complex issues and deliver exceptional customer service. Skilled in software installation and computer repairs, consistently enhancing client satisfaction and operational efficiency. Committed to providing top-tier technical solutions.
Overview
15
15
years of professional experience
Work History
IT Technician
Red Hat Consulting
Pretoria
01.2025 - Current
- Evaluated organization's technology to recommend upgrades for hardware and software.
- Managed Active Directory accounts including creating user profiles and resetting passwords.
- Installed, configured, and updated software and hardware components, ensuring system integrity and compatibility.
- Configured and supported virtual environments using Hyper-V, optimizing resource utilization.
- Created configuration guides for deploying new desktops, laptops and mobile devices.
IT Field Support Technician
Comparm
Pretoria
06.2024 - 12.2024
- Provided technical assistance for national and international companies.
- Delivered remote desktop support to enhance user experience.
- Facilitated software support to resolve client issues efficiently.
- Managed network assistance to ensure optimal performance.
- Executed computer repairs to maintain operational continuity.
- Handled email support for timely communication and resolutions.
- Administered client services to address diverse technical needs.
Junior Security | IT Technician
Hawks Cyber Security
Pretoria
07.2020 - 05.2024
- Configured routers, switches and wireless access points for LANs and WANs.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Maintained audit trail and statistical records of problems and conditions reported by client.
- Responded to or escalated tickets based on severity and internal policies governing responses.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Notified internal and external customers of impending changes and agreed outages to prevent unexpected service disruptions.
- Coordinated with vendors for repair services when needed.
- Performed daily backups using Symantec Backup Exec and other backup solutions.
- Tracked service requests through a ticketing system such as Remedy or Service Now.
Chief Executive Officer
Quatro IT
Pretoria
01.2017 - 07.2020
- Provided technical support to businesses through desktop and remote assistance.
- Performed computer repairs to ensure optimal functionality.
- Delivered email assistance for troubleshooting and configuration.
- Administered network support to enhance connectivity and performance.
- Managed firewall configurations to maintain security protocols.
- Facilitated client services by addressing diverse technical inquiries.
- Offered comprehensive computer assistance tailored to client needs.
Help Desk Specialist
DTML Technologies
Pretoria
04.2017 - 04.2018
- Provided comprehensive technical support for desktop, remote, and email issues.
- Executed computer repairs to maintain operational efficiency.
- Delivered network assistance, troubleshooting connectivity problems effectively.
- Managed firewall configurations to enhance security protocols.
- Facilitated client services by addressing technical inquiries promptly.
- Streamlined computer assistance processes for businesses and individual clients.
- Optimized technical support workflows to improve response times.
- Conducted training sessions on software usage for enhanced user experience.
Administrative Specialist
Autocosmos
Pretoria
05.2010 - 04.2017
- Edited photos for catalog using Photoshop to enhance visual appeal.
- Took measurements for electronic catalog to ensure accuracy.
- Utilized computer systems to facilitate project management and data organization.
Education
Degree - CompTIA N+, CompTIA Security +, Information System Auditor
Optimal College - In progress
South AfricaWindows Server admin / Linux Admin
Server Academy
International- CourseSkills
- Technical support
- Remote assistance
- Software installation
- Computer repairs
- Problem solving
- Customer service
- Maintenance & repair
- Troubleshooting
Hobbies and Interests
- Hack The Box Labs
- Try Hack Me
- Learning Playing with Kali Linux
Technical And Business Proficiencies - Technical
- Windows
- Apple
- Troubleshooting
- Networking
- Cybersecurity
- Ticket system
Education
other,other
Languages
- Afrikaans
- English
- B2
- 4
Personal Information
- Nationality: South African
- Driving License: Code 8
- Marital Status: Unmarried
Timeline
IT Technician
Red Hat Consulting
01.2025 - Current
IT Field Support Technician
Comparm
06.2024 - 12.2024
Junior Security | IT Technician
Hawks Cyber Security
07.2020 - 05.2024
Help Desk Specialist
DTML Technologies
04.2017 - 04.2018
Chief Executive Officer
Quatro IT
01.2017 - 07.2020
Administrative Specialist
Autocosmos
05.2010 - 04.2017
Degree - CompTIA N+, CompTIA Security +, Information System Auditor
Optimal College - In progress
Windows Server admin / Linux Admin
Server Academy
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