Ruan Hoffman
Sales And Operations Manager
Pretoria
Summary
Results-driven sales professional with a strong focus on client relations, sales strategies, and networking. Proven ability to drive sales and enhance customer satisfaction through effective objection handling and personalized service.
Overview
21
21
years of professional experience
Work History
Sales Agent
Century 21 Centurion
08.2025 - Current
- Assisted clients in identifying suitable properties based on individual needs and preferences.
- Conducted property showings, highlighting key features and benefits to prospective buyers.
- Collaborated with team members to streamline communication processes and enhance customer service.
- Utilized CRM software to manage client interactions and track sales leads effectively.
- Engaged with clients through follow-up calls and emails to nurture relationships and ensure satisfaction.
- Developed marketing materials to promote listings across various platforms, increasing property visibility.
- Participated in training sessions to improve product knowledge and sales techniques continuously.
- Researched market trends to provide informed insights during client consultations and negotiations.
- Developed strong relationships with clients through excellent customer service and regular followups.
Sales Advisor
Metrowatt
10.2023 - 06.2025
- Guided customers through product selections to enhance satisfaction and drive sales.
- Utilized CRM software to track customer interactions and improve follow-up processes.
- Developed knowledge of product features to provide tailored recommendations for clients.
- Collaborated with team members to optimize inventory management and ensure product availability.
- All sales related to Solar Systems.
- Analyzed customer feedback to identify trends and recommend improvements in service delivery.
Broker Owner
Century 21 George
10.2019 - 02.2022
- Negotiated property sales, ensuring compliance with local regulations and company policies.
- Developed comprehensive market analyses to inform pricing strategies for diverse properties.
- Cultivated strong relationships with clients, providing personalized service and support throughout transaction processes.
- Coordinated property showings and open houses, enhancing visibility and client engagement.
- Implemented marketing campaigns that increased property exposure across various platforms.
- Negotiated favorable terms for clients during transactions, maximizing their profits in both buying and selling scenarios.
- Maintained up-to-date knowledge of industry trends, ensuring that clients received the most accurate information to make informed decisions about their investments.
Operations Manager
AMS Technology
01.2015 - 07.2019
- Managing daily operations in the Trucking fleet and transport security industry.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Streamlined daily operations to enhance efficiency across multiple departments.
- Led cross-functional teams to implement process improvements, reducing operational bottlenecks.
- Developed and monitored key performance indicators to drive productivity and quality standards.
- Mentored team members in best practices for project management and operational excellence.
Area Manager
AMS Technology
01.2011 - 06.2015
- Managed Security personnel in the Retail industry
- Supervised daily operations, ensuring compliance with company policies and safety standards.
- Led cross-functional teams to enhance operational efficiency and drive process improvements.
- Developed and implemented training programs for staff to improve productivity and service quality.
- Analyzed performance metrics to identify trends and inform strategic decision-making.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Supervised various locations, enforcing high-quality standards of operation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Customer Service Supervisor
Avis
02.2007 - 05.2011
- Managed a large team of Professional Chauffeurs that collected VIP clients all over Gauteng.
- Assuring that all pick-ups and drop off were scheduled and on time.
- Trained and mentored staff on best practices for resolving customer inquiries effectively.
- Developed and implemented process improvements to enhance service delivery and reduce response times.
- Monitored team performance metrics to identify areas for enhancement and drive accountability.
Customer Relations Manager
BMW South Africa
07.2005 - 01.2007
- Resolving customer complaints through an inbound call centre inviroment.
- Meeting with BMW customers face to face to discuss and resolve any Complaints they might have.
- Collaborated with cross-functional teams to address customer inquiries and resolve issues effectively.
- Analyzed customer data to identify trends and inform strategic decision-making processes.
Education
High School Diploma -
Afrikaans Hoerskool Germiston
Germiston, South Africa 04.2001 -
Skills
Client relations
Customer support
Sales coaching
Sales presentations
Networking
Objection handling
Sales strategies
Cold calling
Making offers
Timeline
Sales Agent
Century 21 Centurion
08.2025 - Current
Sales Advisor
Metrowatt
10.2023 - 06.2025
Broker Owner
Century 21 George
10.2019 - 02.2022
Operations Manager
AMS Technology
01.2015 - 07.2019
Area Manager
AMS Technology
01.2011 - 06.2015
Customer Service Supervisor
Avis
02.2007 - 05.2011
Customer Relations Manager
BMW South Africa
07.2005 - 01.2007
High School Diploma -
Afrikaans Hoerskool Germiston
04.2001 -