Reading
Ruan De Wet
HOD Retail Sales Manager
Pretoria
Summary
Dynamic retail sales manager with a proven track record at Chamberlain Montana, excelling in customer relationship management and sales training. Enhanced customer satisfaction through effective upselling strategies and optimized product displays, driving repeat business and boosting sales performance. Committed to fostering a positive team environment and delivering service excellence.
Overview
11
11
years of professional experience
2
2
Languages
Work History
HOD Retail Sales Manager
Chamberlain Montana
08.2016 - Current
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Collaborated with other department managers to create a cohesive in-store experience that maximized cross-selling opportunities between departments.
- Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
General Assistant
Headlines
01.2015 - 02.2016
- Enhanced customer satisfaction with timely response to inquiries and resolving issues promptly.
- Responded to telephone, email and in-person customer inquiries.
- Fostered a positive work environment through proactive problem-solving approaches.
- Executed administrative tasks to maintain accurate records, documentation, and data entry.
- Reviewed files, records and other documents to obtain information to respond to requests.
Assistant
Direct Cool
10.2014 - 12.2014
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude..
- Increased customer satisfaction by providing exceptional administrative support and resolving issues efficiently.
- Provided maintenance and installation for a wide variety of TUT universities.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Education
High School Diploma -
High School Montana
Pretoria, South Africa 04.2001 -
Skills
Service excellence
Sales training
Product display optimization
Customer engagement strategies
Customer relationship management
Promotions and specials
Follow-up calls
Time management abilities
Upselling strategies
Interests
Working out
Stargazing
Reading
I love to read Fantasy story books,Crime books and self development spiritual books.
Timeline
HOD Retail Sales Manager
Chamberlain Montana
08.2016 - Current
General Assistant
Headlines
01.2015 - 02.2016
Assistant
Direct Cool
10.2014 - 12.2014
High School Diploma -
High School Montana
04.2001 -
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